HUH. Store Reviews

Name: HUH. Store
Rating: 4.30

4.3 Rating 3,620 Reviews

86 %

of reviewers recommend HUH. Store

4.3

Based on 3,620 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my purchase. The company posted my order quickly and it arrived in very good time and in perfect conditon! ;D I would purchase from them again! Many thanks! :)”

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Posted 8 months ago

“I ordered my bag on 26th April with my projected delivery date between 30th April and 2nd May. It is now 2nd May and my bag hasn't even been dispatched yet and my emails haven't been answered. Avoid this site at all costs.”

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Posted 8 months ago

“Good selection and fast delivery”

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Posted 8 months ago

“Super fast, great prices and lots of payment options. Would not hesitate to use again.”

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Posted 8 months ago

“Ordered next day deliver but was not dispatched after 11 days”

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Posted 8 months ago

“Product good but difficult to get response from customer service on delivery”

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Posted 8 months ago

“Really good prices and fast delivery!”

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Posted 8 months ago

“Took over a month for delivery and not told about low stock.”

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Posted 8 months ago

“Easy to order, good price, kept updated prior to dispatch.”

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Posted 8 months ago

“Great service, quick and easy dispatch too 👌”

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Posted 8 months ago

“HUH store acknowledged receipt of my return and to date have never returned my money. I was advised that a pending dispute on my PayPal was preventing them from processing the refund and a told to close the case for a refund to be issued the same day. Since then, I have been completely ignored.”

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Posted 8 months ago

“Good service”

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Posted 8 months ago

“Really good shop with responsive customer service.”

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Posted 8 months ago

“Trying to return an item that’s not suitable and cannot establish from HUH where to send it.”

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Posted 8 months ago

“Paid for next day delivery for two items, first item arrived a week after ordering (and after I had asked for an update), second item was refunded as it was never in stock in the first place. Would only receive updates after I'd send emails asking about the status of my items. Not impressed.”

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Posted 8 months ago

“Super nice selection of clothes!”

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Posted 8 months ago

“Not refunded for item never received. I am appalled with the service from a well reputable store. We are waiting for a refund since Nov 2023 - multiple emails have been sent and we just get ignored. It seems this is a known issue within the company with multiple clients facing the same issue, if anyone has any insight into how to get this resolved quickly that would be helpful. At this point it feels like theft and we have reached out to the ombudsman for further advice.”

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Posted 8 months ago

“Excellent service and I love my new work backpack.”

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Posted 8 months ago

“So apparently the store delivered late. And when the store try deliver my goods it came with a noticeable scratch in the seal. I message the staff and he claimed he can’t see it and ask for me to highlight which I did but till this day there was no response. Save yourself by ordering from the brand or other stores.”

HUH. Store 1 star review on 23rd April 2024

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Posted 8 months ago

Hi Rachanon, Thank you for your feedback. Unfortunately the mark on the popper is so minimal and unnoticeable this would not be classed as damaged or a fault, as shown in the attached photo. You are of course welcome to return it for a refund if you do not find the product suitable. Many thanks, Jack

Posted 8 months ago

“From ordering online I was given confirmation straight away and every step from receipt of order to delivery was emailed. Excellent service! Can’t understand the other reviews unless they were competitors!”

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Posted 8 months ago

HUH. Store is rated 4.3 based on 3,620 reviews