HUH. Store Reviews

Name: HUH. Store
Rating: 4.30

4.3 Rating 3,620 Reviews

86 %

of reviewers recommend HUH. Store

4.3

Based on 3,620 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Hay lamp for my partner for Christmas. It was faulty so we sent it back at our own cost. Still waiting for a refund over a month later and I have received no response via email either. Awful service.”

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Posted 11 months ago

“I’m struggling to get a refund for a purchase I made in may last year , my constant emails are not being responded to . This is the worst shopping experience ever. Beware!! .”

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Posted 11 months ago

“Great service”

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Posted 11 months ago

“Love this mug! Awesome quality and great price, swift delivery. Love everything about it”

HUH. Store 5 star review on 11th February 2024

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Posted 11 months ago

“At the beginning of January, I ordered 2 HAY J77 chairs from HUH. I was told that because of their "large size" there was a delay in shipping. Neither shipping nor delivery has happened as confirmed for w/c 29th January and I am STILL waiting on an update from HUH. The experience has been very stressful and time consuming, mostly considering the cost of the chairs. I have sent 5 further emails (including 1 where I offered to collect the chairs in person) and still have not received a response. All we can say is I wish I had read all the other 1-star reviews of very similar experiences here first. At present, I am considering all of my options about how I can either receive the chairs promptly or get a refund promptly if HUH continues to ignore this issue. (Since this is an ongoing experience I will update here if anything with my order changes)”

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Posted 11 months ago

“First time buying from HUH it was a good experience. Love my Snoopy pins and quick delivery.”

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Posted 11 months ago

“Great service fast delivery very happy”

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Posted 11 months ago

“The items are of good quality and delivered promptly. However, I had to wait two months for an exchange for a damaged item. After hearing nothing from repeated requests to send a replacement, I finally wrote to the manager at the returns address as live chat was never available and there is no number to ring.”

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Posted 11 months ago

“SCAM - Terrible company. I ordered an item 6 months ago, but never received it. Last month they said that they actually received it and they are ready to deliver it, now they say again that they are waiting for the item to arrive. They do not have a phone available, not returning my emails. They have really the worst customer service I've seen. Stay away from these SCAMMERS.”

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Posted 11 months ago

“Quick service and delivery well packaged”

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Posted 11 months ago

“Love shopping with HUH. Best shop with the best stuff”

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Posted 11 months ago

“Lovely peanuts framed picture, very happy with it. Quick postage and picture was very well packed. Thank you”

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Posted 11 months ago

“Very good selection and amazingly quick delivery! Will definitely continue shopping at HUH”

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Posted 11 months ago

“I returned an order a month ago and have not received a refund. I have contacted the store on multiple occasions to enquire about this but they have not provided clear responses or have ignored my requests entirely.”

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Posted 11 months ago

“Great clothes.”

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Posted 11 months ago

“Great selection of brands with a large choice of sizes. Easy to buy from and shipping was quick.”

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Posted 11 months ago

“Ordered a Carhartt backpack as description- excellent price and very quick delivery.”

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Posted 11 months ago

“Fantastic. Fast delivery. The cheapest price for a Carhartt Hoodie.”

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Posted 11 months ago

“If I could give them 0/5 I would. Ordered 3 T-shirts: 2 x Edwin 1 x Norse Project Edwin products arrive in a timely fashion, still waiting (nearly a month after ordering) for the third Tee. Despite all info on Edwin T-shirts being the same (material weight, fit, etc) products are completely different size and shape. So no other option but to return the ill-fitting product - at my own expense. No acknowledgment of receipt, no confirmation of refund. Have emailed* 3 times to ask for an update on my remaining t-shirt and have had no response so far. No indication at any point throughout the ordering process that there were any stock issues - if you haven’t got the product to ship, don’t bloody advertise it! In summary: - Product info poor - communication worse - customer service a fictional entity Avoid, avoid, avoid *there is only one method of contact, via email. No phone number and the ‘live chat’ feature on the website is just a proxy for email comms.”

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Posted 11 months ago

“Purchased the Hay Eiffel Coffee Table over 3 months ago, and was told it would be 3-6 weeks delivery but still not been delivered, have emailed 5 times now but have been completely ignored. I've no idea how to get a hold of them as there's no phone number. Appears i've just been scammed.”

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Posted 11 months ago

HUH. Store is rated 4.3 based on 3,620 reviews