HUH. Store Reviews

Name: HUH. Store
Rating: 4.29

4.3 Rating 3,655 Reviews

85 %

of reviewers recommend HUH. Store

4.3

Based on 3,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of product. Fast deliveries and tracking. Really happy with the products. Definitely will purchase from Huh Store again.”

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Posted 2 years ago

“A great choice of colours and styles in the crates I wanted. Parcel arrived swiftly and well protected. Will definitely return to the site!”

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Posted 2 years ago

“Overall good shopping experience. Only negative point is it took a very long time for my return to be prcoessed.”

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Posted 2 years ago

“Grear products, came as described”

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Posted 2 years ago

“Advertised 4-6 weeks for delivery of product. Almost 9 weeks later still nothing. No communication from them at all along the way. Even though they have taken your money. When I did reach out to ask for an update it took 8 days for a reply. 8 whole days. Save yourself the effort, shop elsewhere. I still don't have what I ordered.”

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Posted 2 years ago

“Fantastic”

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Posted 2 years ago

“Quick delivery excellent selection and I got a 20% discount ! Fab company”

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Posted 2 years ago

“Lovely products and quick delivery”

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Posted 2 years ago

“Great product choices and quick shipping”

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Posted 2 years ago

“I have the full set. Lovely little bag, 100% water resistant and very spacious!”

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Posted 2 years ago

“Love the selection of products, and the quality of products was high. I chose a lamp, a few storage boxes and a tray, and they all are super stylish and premium. The prices were very reasonable. I love that these pieces aren’t IKEA, but didn’t break the bank.”

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Posted 2 years ago

“Excellent lifestyle store, always have offers and quick to dispatch”

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Posted 2 years ago

“Fantastic offer and impeccable service from order to delivery.”

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Posted 2 years ago

“It was maybe the worst experience I've ever had buying online. 8 weeks waiting for two items (A kettle and a toaster from HAY) 7 days waiting for costumer service reply each time I tried to reach to them... It has been a real nightmare 😔 I'm so sad to be writing this review. After 8 weeks waiting I decided to cancel the order. I feel so disappointed for all the waiting.”

Helpful Report

Posted 2 years ago

Hi Gisela, Thank you for your feedback and my apologies again for the delay with your order. Both items on your order had a 4-6 week delivery time. I can see the toaster had arrived on time but unfortunately the kettle was delayed by an additional two weeks. We offered to deliver the toaster separately, but you requested a refund for both items which was promptly issued a few minutes after your request was received. If there is anything else we can assist with please let us know. Many thanks, HUH. Store

Posted 2 years ago

“Great products, delivery was quick! Happy for the purchase and will definitely buy again”

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Posted 2 years ago

“I ordered 2 hay crates. I love this brand and HUH has the best range of colours and sizes”

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Posted 2 years ago

“I ordered 4 Hay chairs 4 months ago, they delivered the order into two separated time and the last delivery with a faulty chair with unbalance legs. How come no quality check on the goods before shipped it to customer. I reported my case 2 weeks ago to Jack but haven’t got any feedback yet for new replacement. I requested a refund directly then, cos I don’t want wait another 3 months for a replacement to come, surely no response till now. I sent many emails to push, no one reply. I called many times to follow up, no one pick up the calls. Very disappointed and feeling so unlucky to choose this store to purchase. Never ending on my order. Poor customer service and poor product quality.”

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Posted 2 years ago

“One of my order has a small problem, and although I chose the faster shipping, the shipping is too late.”

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Posted 2 years ago

Hi Joshua, Thank you for your feedback. I’m sorry to hear about the damage to your order. If you could please send an email to hello@huhstore.com we will be happy to help. I can see your order was placed at 2:54pm on Friday, after the 1pm cut off for next day delivery, so your order was delivered on time the following Tuesday. Many thanks, HUH. Store

Posted 2 years ago

“Easy to browse - gift card purchased and a happy recipient!”

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Posted 2 years ago

“I must amend my earlier review of 2 stars to 3.5. While writing the review, I coincidentally received a refund notification email from Huh. Also received notification that the 4th item is on 'back order', would've been nice to know about this at the time of order or once ordered.”

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Posted 2 years ago

HUH. Store is rated 4.3 based on 3,655 reviews