HUH. Store Reviews

Name: HUH. Store
Rating: 4.22

4.2 Rating 3,753 Reviews

84 %

of reviewers recommend HUH. Store

4.2

Based on 3,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order over 12 weeks ago for some Hay lampshades. At the time, delivery was expected in 3-6 weeks. After the 6 weeks past I got in touch and exchanged emails back and forth where each time I was promised it would be 'dispatched within a fortnight' or 'you'll have it by the end of the week'. Since then I have been in touch to try to cancel the order as it still hasn't been dispatched but these emails are going unanswered. I am disappointed to see that others have faced similar issues and that this is not a standalone incident. Since making this review, Huh has cancelled and refunded the order.”

Helpful Report

Posted 1 year ago

“Ten weeks after ordering a rug (with an estimated delivery between 3-6 weeks) and my emails (plural) requesting for the order to be cancelled and a refund to be processed were going unanswered. Previous emails (plural) sent following various missed delivery milestones (“it’s on the next shipment” … “we’re now expecting it next week” etc.) were answered promptly. Within hours of submitting a disappointing review here, I did receive an email to confirm that my order was cancelled and that a refund was being processed.”

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Posted 1 year ago

“The order was missed , I contacted 1 week after and then it was placed . Then 1 of 2 items arrived . Then they said other item OOS . Then I said I’d have a refund , then the item arrived , then they asked if I wanted to send it back . I had lost the will then so kept it .”

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Posted 1 year ago

“My order was placed in Nov at the first place, part of it was delivered and I still haven’t receive the rest until now☹️”

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Posted 2 years ago

“Not impressed - I had to reach out to customer service to be told that an item wasn’t in stock, and the order took 3 weeks to be dispatched. Won’t be arriving for Christmas despite being a Black Friday purchase!”

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Posted 2 years ago

“Hi, I would give you a review if I had received the bag, as I am still awaiting delivery after over a week.”

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Posted 2 years ago

“Ordered an item with a 2-4 week delivery , now in week 7. Very difficult to get hold of them - 5 days to respond to email and no one answers the number they have on website . Late delivery may not be their fault but poor communication and customer service is .”

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Posted 2 years ago

“My item arrived damaged so I contacted the store and they were quick to organise a collection then I heard nothing, numerous phone calls later and 4 weeks to the day they received my item back my refund has arrived in my bank account, not great service I’m afraid Very disappointed”

Helpful Report

Posted 2 years ago

Hi Michelle, Thank you for your feedback and my apologies again that your order arrived damaged. I'm happy to hear collection was promptly organised for you. Returns are unpacked and processed within 10 business days of receipt. I can see the refund was issued for you on 11th April to your original payment method and an email was sent to you to confirm the refund had been issued. It can take between 3-7 business days for the funds to show on your statement. Please take into account the Bank Holiday Friday and Bank Holiday Monday. If you need anything else please let us know and we will be happy to assist. Many thanks, Jack

Posted 2 years ago

“Lots of run around and lack of clarity around my order. Ordered item in November; arrived in April.”

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Posted 2 years ago

“The inside of the bag smelled like rotten fish… I guess it is due cheap fish oil they use for leather. In process of by deep cleaning my new bag , very annoyed…”

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Posted 2 years ago

Hi Tomas, Thanks for your feedback and I'm sorry to hear you're not happy with the RAINS backpack you ordered. The item is made 100% polyester with polyurethane coating. In some cases faux-leather can have a slightly unpleasant smell shortly after production due to the processes involved, but this should soon dissipate. If you need any further assistance please let us know. Many thanks, Jack

Posted 2 years ago

“The delivery of the item on purchase was 2-4 weeks. It took just over 8 weeks for the item to be delivered and I had to chase for updates.”

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Posted 3 years ago

Hi Joanne, Thanks for your feedback. It looks like your pre-order was delivered 6 weeks from the date of order, so my sincere apologies this was beyond the 2-4 week delivery estimate and for any inconvenience caused. Unfortunately some items have been taking longer than usual to come into stock due to the import break over Christmas / New Year. If you need anything else please let me know and I will be happy to assist. Many thanks, Jack

Posted 3 years ago

“Good evening, it’s has come to my unfortunate attention that the purchased FERM LIVING UNO CANDLE – SALMON did not quite meet my expectations, I was anticipating a gloriously elegant drip of wax to gently dribble in slow motion fashion down the shaft of the FERM LIVING UNO CANDLE. My disappointment was quickly established after the first 30 minutes into the burning procedure. Not a dribble in site! Absolutely distraught.”

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Posted 3 years ago

“The quality of the product was great but unfortunately waited 4 months to receive with little update on progress of order.”

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Posted 3 years ago

“No update on shipping of product, so had to contact HUH to get more info.”

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Posted 3 years ago

“Pretty delayed delivery of my item (still yet to receive 8 days later after purchasing Royal Mail tracked 48H). Understand it was Black Friday recently but I’ve been left in the dark with order updates and haven’t even received a follow up to my email over a few days ago. Disappointed.”

Helpful Report

Posted 3 years ago

Hi Matthew, Thank you for your feedback and my apologies for the delay with delivery. We are running behind at the moment due to the high demand during Black Friday. Your email was received on Saturday at 4:55pm and was replied to very quickly, one minute later, at 4:56pm confirming your order would be delivered this week. Please bear in mind this was replied to out of office hours. You sent a follow up yesterday (Tuesday 8th December) for further delivery information. Shipping confirmation and a tracking number were emailed across shortly after on the same day, confirming delivery on Thursday, in line with our original response on Saturday. I feel our communication has been very swift and accurate in terms of delivery timelines. My apologies again that your delivery was beyond the original 2-4 business days due to the high demand at Black Friday. If you need anything else we are also available on live chat on the phone. Many thanks, Jack

Posted 3 years ago

“Loved the products when they FINALLY arrived....unfortunately 6 months after ordering. Customer service disappointing as failed to keep me regularly updated - I had to chase for updates. Appreciate the issues were with suppliers but my advice to HUH would be to only allow customers to place orders where items are in stock, or be realistic about length of delays. Initially I was told 4/5 weeks. Not a great customer experience and no apology once I received my goods.”

Helpful Report

Posted 3 years ago

Hi Rachel, Thank you for your feedback and my apologies again for the delay with your order. Unfortunately many items ordered in December and January due to the severe delays caused by both Covid (the lack of shipping containers) and Brexit (severely delaying and postponing imports to the UK). I’m happy to hear you are happy with the goods now they’ve been delivered. If you need anything else at all please let me know. Many thanks, Jack

Posted 3 years ago

“Lovely products but delivery (still waiting for my package 2 months on) is ridiculous, and customer service is mediocre. I've had a couple of emails go unanswered and when I do get a response it is never apologetic despite the huge delays in receiving the item. This has seriously put me off ever ordering from the website again. I do understand that the shipping delays are due to Brexit, but I have had several orders from Europe that have arrived on time with no issues. It is the lack of communication that grates me.”

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Posted 4 years ago

“I ordered these candles as a Christmas present on the 25th of November (6 weeks ago) and my order still hasn’t been shipped. I’m extremely disappointed.”

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Posted 4 years ago

Hi Lily, Thank you for your feedback. We sent an email with an expected delivery date to you on 2 January. The emails are going to the one on your order, but please do check your spam as well in case it went there. Many thanks, Jack

Posted 4 years ago

“Ordered something which wasn’t available... wasn’t told this until I chased twice as delivery date had come and gone. Previous order took far too long to arrive (3weeks). They got good stuff but long delivery and non-arrivals isn’t worth the gamble.”

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Posted 4 years ago

“Only half my items were delivered. When I asked for an update on the missing item, I was told a new one would be sent. It’s been a over a month and still nothing. Not even a tracking/confirmation”

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Posted 4 years ago

Hi, Thanks for your feedback. This has been sent out with a next day service and I have emailed you the tracking 😊 Many thanks, Jack

Posted 4 years ago

HUH. Store is rated 4.2 based on 3,753 reviews