HUH. Store Reviews

Name: HUH. Store
Rating: 4.22

4.2 Rating 3,753 Reviews

84 %

of reviewers recommend HUH. Store

4.2

Based on 3,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received 2 of the 7 items I ordered and have yet to receive the rest of my order which was paid for over a month ago. No update on the refund of the two items I sent back over 2 weeks ago. Terrible service.”

Helpful Report

Posted 1 month ago

“Seems like HUH. Store like to take your money then send you a ‘sorry your delivery has been delayed by ten days’ email. No response from repeated emails to them, no goods and no refund. Very poor.”

Helpful Report

Posted 1 month ago

“Terrible experience with ordering from this store. They put items on sale that they don’t have in stock, they send you 1 email telling you the order is delayed for 1 week and then turns out to be 3 weeks. Asked for a refund and zero replies from them after sending over 4 emails. DON'T BUY FROM HERE.”

Helpful Report

Posted 1 month ago

“Absolutely the worst store I have bought from. Never received my order & still waiting for refund. Placed order on 8th January & it’s now 8th February Don’t even reply to emails. Taking my complaint to trading standards.”

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Posted 1 month ago

“Not happy at all”

Helpful Report

Posted 1 month ago

“Absolute joke of a company. Ordered 2 sweaters 3 weeks before Christmas. Only got 1 end of January! They put items on sale that they don’t have in stock then make you wait for weeks on end to get a refund. AVOID! Will definitely not be shopping with them again.”

Helpful Report

Posted 1 month ago

“It’s hilarious that I’m writing a review before I’ve even received my order. I ordered a T-shirt on 17rh Jan 2025 and still haven’t received it! I did get an email to say it was delayed but this is ridiculous. Delivery from overseas doesn’t even take this long and yet here we are…”

Helpful Report

Posted 1 month ago

“Don’t order from here. I ordered a Carhartt fleece and it wasn’t actually in stock. After waiting approx. 1 month I decided to cancel my order and asked for a refund. The refund was confirmed, but then not processed for another 9 days. When I queried this I was ignored. I still haven’t received my refund as it stands. The company is ran by cowboys.”

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Posted 1 month ago

“Item took over a month to receive, do not used this website!!”

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Posted 1 month ago

“If I could give this “shop” 0 stars I would. I ordered two t shirts before Christmas and they still haven’t been delivered. I’m told it’s due to stock despite the t-shirts still being available for sale online?? I’ve barely been given an apology and I will never shop here again. I’ve waited now over 4 weeks for delivery - it’s absolutely shocking”

Helpful Report

Posted 1 month ago

“Item never arrived, no response to emails, having to force a refund through PayPal. After reading many genuine (negative) reviews on Trust Pilot, I can only assume the positive ones on here are paid for. Have sent details for the transaction to Trading Standards as it seems advertising and selling stock it doesn't have is standard practice for HUH. Avoid.”

Helpful Report

Posted 1 month ago

“I ordered on the 26th of November. £128 I spent it’s been over 2 months this is absolutely dreadful. I asked to have it cancelled and refunded twice and never heard anything back. I then had an email saying it would be dispatched and at my address within 4-5 business days. that was weeks ago. This is absolutely terrible service. I dont mind now wether it’s refunded or the item is sent to me but I’d like either one to happen soon. £128 has come out of my account and I have nothing to show for it for over 2 months.”

Helpful Report

Posted 1 month ago

“Still no refund. Ordered item 2 months ago. Item was out of stock. After 3 weeks requested a refund. Still not received one.”

Helpful Report

Posted 1 month ago

“Absolutely would not recommend. Ordered an item before Christmas, did not receive until January, sent it back and am still waiting for a refund. Shocking company. Do not order, almost certain it’s a scam.”

Helpful Report

Posted 1 month ago

“Ordered something a month ago. Product never arrived and still waiting for the refund of over £100. Only way to contact is via email. Terrible service.”

Helpful Report

Posted 1 month ago

“Haven't heard back regarding my refund for several weeks. Good communication at first, nothing since.”

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Posted 1 month ago

“Product was great, but paid for next day delivery and didn’t arrive for 2 months.”

Helpful Report

Posted 1 month ago

“Extremely disappointing shopping experience with Huh. I placed my order on 12/12, short delivery started. 17/12 I received a message to say deliver would be 7-10 days as there was a delay. Over 6 weeks after placing my order I finally receive my order after having to chase. No message back to apologise, nothing just stated on page my item was Dispatched. Does that mean if I hadn’t chased I would never of received the order? Very poor service”

Helpful Report

(London) - Posted 1 month ago

“Ordered on the 1st of January - next day delivery. Didn’t receive until the 27th January. Limited communication from the store.”

Helpful Report

(London) - Posted 1 month ago

“Absolutely shocking! Ordered a hoodie in early December for a Christmas present and still haven’t received! Have requested a refund and yet to recieve confirmation of this!”

Helpful Report

Posted 1 month ago

HUH. Store is rated 4.2 based on 3,753 reviews