HUH. Store Reviews

Name: HUH. Store
Rating: 4.27

4.3 Rating 3,676 Reviews

85 %

of reviewers recommend HUH. Store

4.3

Based on 3,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

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“Useless, ordered an in stock Hat as a Christmas present. Once purchased was told it would be delayed so I requested a cancellation and refund which was agreed. Nearly 6 weeks of chasing and no refund. Terrible communication. Avoid like the plague”

Helpful Report

Posted 2 weeks ago

“Ordered on 11th January, money taken from account and still no delivery. I had a dispatch delay email on 14th January. We are now on 24th January and no update has been provided. I have tried contacting the store through various channels and I have not received any response. Won't be ordering again any time soon.”

Helpful Report

Posted 2 weeks ago

“I ordered a jacket and was told it would arrive in 3-5 days. After 6 weeks no sign of the item and eventually got a response after multiple chasers to be told it would be another 6 weeks. I requested a refund and was told it would be given in 3-10 days, 4 weeks later I am still waiting for the refund and noone from HUH. every replies to the support queries. Company is a scam I won't ever be using them again.”

Helpful Report

Posted 3 weeks ago

“Order was dispatched rapid and arrived the next day! Will definitely use this company again.”

Helpful Report

(London) - Posted 3 weeks ago

“Great service and speedy shipping!”

Helpful Report

(London) - Posted 3 weeks ago

“Ordered an item on 14/11 - was told there would be a 10 day delay on shipping. Item never arrived. Asked for a refund on 28/12 and still yet to receive the refund (20/1 when writing) pleasant service from customer services but replies have stopped and have 0 hope I will be refunded or receive the products. Not good - do not buy from this store.”

Helpful Report

Posted 3 weeks ago

“Ordered product on the 14 dec. 17th dec told there was a delay with the order, to expect it within 7-10 days. Didn’t choose the refund option as I was told it was possible it would show up before Christmas day. I didn’t. It didn’t show up after Christmas either. Or the new year. Or after the new year. After making contact my order was cancelled on the 5th January (clearly the product wasn’t in transit or being sent) Fast forward to 19th Jan receipt of said refund either :-/ I’m sure this is not the case for everyone and this company are very good at what they do. But not this time. When a company makes mistakes it’s how they fix them that makes them stand out from the rest. Not my experience unfortunately”

Helpful Report

Posted 3 weeks ago

“Amazing products at great prices Order came through the next day”

Helpful Report

(London) - Posted 3 weeks ago

“Ordered almost 4 weeks ago, only one item turned up 20 days later. I have emailed multiple times but received generic email response. Now disputing via my bank.”

Helpful Report

Posted 3 weeks ago

“Awful service, I would strongly advise not buying anything from this store. Ordered a carhaart scarf on 18/12/24 & paid for next day delivery - 1 day later email telling me a delay in dispatch & next day delivery charge refunded (hasn’t been) Told 7 - 10 days. Hoped might at least come for son’s birthday 02/01 - no reply to emails then told warehouse closed over Xmas until 6th jan. Emailed on 7th jan to ask for update - ‘Jack’ replied on 10th jan saying awaiting restock. Appalling - I believe the stock was never there when ordered on 18th Dec, but they are happy to accept the order & money and then delay tactics +++ Asked on 10/01 for immediate full refund - reply to me 15/01 saying they will & should receive funds 3 - 10 days. I have absolutely no faith this will happen! If it does I will come on here and at least acknowledge it. However Shocking service and I believe this is a business model designed to scam customers sadly. DO NOT USE”

Helpful Report

Posted 3 weeks ago

“SCAM. My order from the 14th of December never arrived. No one is replying to me and I spent a lot of money on this.”

Helpful Report

Posted 3 weeks ago

“I ordered an Edwin hoodie(for a great sale price) on Thursday and received it the following Monday. Huh provided great speedy service and communication.Recommended and I’d buy from them again.”

Helpful Report

(London) - Posted 3 weeks ago

“Order arrived on time and as expected”

Helpful Report

(London) - Posted 3 weeks ago

“It has now been a month since I ordered. Initially was told of a 2 week delay, then no further correspondence. I only got a response from them following previous review on Trustpilot advising I could request refund. It has not been a week since I requested this and no further correspondence from them once again. This was due to be a Christmas present, so very disappointed in their poor customer service. Avoid at all costs. Order #132563”

Helpful Report

Posted 3 weeks ago

“Ordered a T shirt and it arrived in good time..Next I ordered another t shirt and tracksuit, t shirt arrived...now I have been waiting for 9 days for the tracksuit, although it said 3 days. The status of my order is confirmed with a 7 to 10 day wait,.not good enough. I spent 115 pounds on 3 items (which is a huge amount of money for me) and expect better customer service. Great website, easy to use, good range of carharrt clothing, the January sale is amazing and further discount codes available. That's the positives... Really want to like this site but 2nd time round using it has been poor experience...would use again just be more realistic you could.be waiting for your items for 2 weeks....”

Helpful Report

(London) - Posted 4 weeks ago

“I bought these jeans as a gift for my 17 year old son. He loves them. Great fit and exactly as pictured and described and arrived on time. Would purchase from HUH.Store again.”

Helpful Report

Posted 4 weeks ago

“I had an order cancelled and haven't received refund despite contacting huh. Have sent emails to no avail. This is for an order placed in November!”

Helpful Report

Posted 4 weeks ago

“If I could give no stars I would. PLEASE PLEASE do not buy from this company. Ordered a coat which didn’t arrive so emailed the company. Said I could cancel order and get refund as unsure when would come into the warehouse. Cancelled order 17Dec still waiting on refund. Now not responding to my emails.”

Helpful Report

Posted 4 weeks ago

“Sadly, this is the second time I have been urged to cancel due to stocking issues. When I placed my order on line, on each occasion (in the last few months three pairs of trousers, two different orders) they were indicated as being in stock. I would not waste my time ordering something not in stock and risk forgetting about them if they never turned up. I have to ask if this is a business ploy? Get people to place orders with you regardless of whether you really have the items or not in the hope that you can get supply from the manufacturers in the meantime? I hope someone is looking at your business model because change is needed; I can not imagine ever ordering from Huh again, too much hassle, too unreliable.”

Helpful Report

Posted 4 weeks ago

“Ordered an item for Christmas. Delivery was quoted as 3-5 days. I had to repeatedly chase where the item was and after 1 month I was eventually told the item would now not come until January (approx 8 weeks after I ordered). I asked for a refund, 3 weeks later I am still waiting. Terrible service, I will not be using this company again.”

Helpful Report

Posted 4 weeks ago

HUH. Store is rated 4.3 based on 3,676 reviews