HUH. Store Reviews

Name: HUH. Store
Rating: 4.30

4.3 Rating 3,618 Reviews

86 %

of reviewers recommend HUH. Store

4.3

Based on 3,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

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“Still waiting for Christmas present ordered 28th November. No reply to email asking about delay. Also tried to get the discount by signing up for emails but at checkout it didn’t happen. Would use this store again.”

Helpful Report

Posted 4 weeks ago

“Really great independent store with a great selection of products! Always happy with my purchases from HUH store.”

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Posted 4 weeks ago

“I placed an Order (#131033) a £90 Carlhart from this company on 30th November during the Black Friday sale and still have not received my order. I was told on the 4th December that my order would be delayed 7-10 days but it has now gone past that date and regardless of me sending numerous emails asking about the status of my order and then requesting a refund, I have not heard anything back and to think I bought this item as a Christmas gift. This is so terrible.”

Helpful Report

Posted 4 weeks ago

Hi Shaida, Thank you for your feedback. I can see your order is due to be delivered on 17th December. This is within the 7-10 business days quoted. You requested a refund via email on 12th December and this has been issued for you, please allow standard bank processing times for this to clear to your statement. If you need anything else please let us know. Many thanks, HUH. Store

Posted 4 weeks ago

“Pleased with the trousers. Just slightly annoying to wait for so long before you had it in your warehouse. You shouldn't put stuff online unless it's actually in stock”

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Posted 4 weeks ago

“I would give no stars if I could. Bought a product it never arrived after 16 days with no response from huh store I received an email saying I would receive a refund- that was 10 days ago. I have no refund. Where is my refund Huh store????”

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Posted 1 month ago

“Incredibly slow to ship an item, almost 2 weeks. Nobody answers emails until you chase it up constantly.”

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(London) - Posted 1 month ago

“Great website and customer service.”

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Posted 1 month ago

“Perfect buying experience! Very happy with the items and communication.”

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(London) - Posted 1 month ago

“Ordered a pair of trousers that I found out after we’re out of stock. Eventually emailed and to be honest found the person replying pretty abrupt, essentially saying yeah it’s out of stock and I ll be back in a few weeks hopefully. Eventually the item turned up around a month later, not sure id shop here again if im honest.”

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Posted 1 month ago

“Avoid buying from this website! They're selling items that they don't actually have in stock, giving you bunch of false promises about your order, I finally managed to get my refund after 2 months of chasing”

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Posted 1 month ago

“Bought a t shirt off the website, only to find they had. I stock. Wasn’t ins mad rush, but didn’t expect to be chasing them for month with minimal communication from their end. Imagine my surprise to find out the item was stock and they couldn’t be bothered doing their housekeeping and following up on back dated orders. If I hadn’t emailed glagain for the 4th time I’d still be waiting(still waiting on a response from them). Bit of an unprofessional Mickey mouse establishment.”

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Posted 1 month ago

“I am absolutely delighted with my Order which was delivered at 11.30 this morning - quite remarkable as I only placed my order at 4.00 pm the day before. I received emails telling me exactly where my Order was and updates on its arrival - I was convinced that I had been scammed as surely at this time of year with the volume of orders no way could this be my goods. Not only was the speed of delivery exceptional but the quality of the goods were superb - every item high quality and presented beautifully. My daughter and partner are big Caharrt WIP fans and I will definitely be recommending and using HUH Store for future purchases. HUH Store - you are Simply the Best keep up the good work.”

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Posted 1 month ago

“Great clothes and quick delivery. Great!”

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(London) - Posted 1 month ago

“I ordered a grey Heather Hoody for my grandson for Christmas on 31st October 2024 this was delayed and only turned up the month after but I was informed at every step of delivery and would definitely order with HUH again in the future. Thankyou”

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Posted 1 month ago

“great communication when order was delayed”

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Posted 1 month ago

“I ordered this with next day delivery however it took a month to arrive. The delivery was refunded but I had to chase it up as it had not been refunded weeks after I was told it would be.”

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Posted 1 month ago

“Great service, speedy delivery”

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(London) - Posted 1 month ago

“Item came quick and was as described”

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(London) - Posted 1 month ago

“I placed an order with HUH in August 2024. I have still yet to receive my order despite emailing them several times. Initially I had an apology and assurance that it would be delivered. As nothing arrived after a further follow up, I then emailed and asked for a refund - HUH having taken my money at the time of order. I have had no response to this request and still no goods. It's extremely frustrating that there is no contact number for the company and an email system which states that if you try to email again, you will go to the bottom of the queue again. Their chat line never seems to be available so is legal action my only option? Or do I have to write off my money? Appalling service.”

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Posted 1 month ago

“Placed my order 9th November. 11th of November I was emailed stating item was delayed and would be delivered within 7-10 days. 20th November, still no delivery or update. Contacted them without reply. Received email 21st November stating item being dispatched soon? Delivery 4-5 business days? 2nd December no update. Contacted them and again no response or update?”

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Posted 1 month ago

HUH. Store is rated 4.3 based on 3,618 reviews