HUH. Store Reviews

Name: HUH. Store
Rating: 4.20

4.2 Rating 3,799 Reviews

83 %

of reviewers recommend HUH. Store

4.2

Based on 3,799 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

02079231155

Write Your review

Tell us how HUH. Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold me an item and then 4 days later told me it would be 7-10 business days until it would be dispatched. Clearly the item was never in stock. They are stealing business from retailers who actually have the item in stock then holding onto customers money for untold amounts of time. When I chased it up I was given an AI generated response detailing an even longer delay. Thoroughly fed up and I no longer even want the item as it was a birthday gift and the date has long since passed. Hopeless. AVOID unless you enjoy feeling frustrated, let down and ripped off.”

Helpful Report

Posted 4 weeks ago

“Cannot fault this store, really happy with what I ordered and got it for a great price! Would order again!”

Helpful Report

Posted 4 weeks ago

“Ordered a pair of Carhartt Brandon jeans - they were in the sale and got an additional 20% off! Amazing price and were delivered really quickly!”

Helpful Report

Posted 4 weeks ago

“Scam company, don’t use”

Helpful Report

Posted 4 weeks ago

“Two month in still waiting for my order or the requested refund!! Don’t”

Helpful Report

Posted 4 weeks ago

“Crappy shipping”

Helpful Report

(London) - Posted 4 weeks ago

“I made an order on the 17th Feb, then received an email on the 24th Feb to say it would be with me within 7-10 days. We are now on day 14 with no delivery received and no update.”

Helpful Report

Posted 1 month ago

“Absolutely terrible service. I ordered t-shirts from this site I have sent multiple emails and messages through the website also and no one is getting back to me or giving me any information at all. I'm wanting a refund and I've not received my items but there's no way for me to speak to anyone to resolve this. Just wait on a reply which never comes. Avoid if you don't want ripped off.”

Helpful Report

Posted 1 month ago

“Item arrived smashed, emailed customer service which I got an automated email that they would reply in 1-2 days and its been 5 days. Even paid for next day delivery. Would not reccommend.”

Helpful Report

Posted 1 month ago

“Order placed and recieved in rapid timing! Thanks guys 💙”

Helpful Report

Posted 1 month ago

“Horrific company..., How is this company still trading?”

Helpful Report

Posted 1 month ago

“Fast despatch and great service. Will definitely use again”

Helpful Report

(London) - Posted 1 month ago

“Awful service and communication. Order cancelled because it was delayed by weeks. Order cancelled and refund promised but not paid and then item turns up. Now expected to pay to return for a refund I do not trust them to make.”

Helpful Report

Posted 1 month ago

“Ordered a sweater on 20/01 and it didn't arrive until 07/03. Communication wasn't too bad, but I have seen a-lot of similar reviews where orders take a long time to arrive so doesn't feel like a reliable company to order from or recommend:”

Helpful Report

Posted 1 month ago

“I still have not received my order I placed on the 20 Feb. I chased on the 27 and was told it was delayed which was clear before I chased. I still haven’t received my order which I have now again had to chase. I have received no communication at all regarding my order and I’m extremely unhappy with the way this has been handled. Would not recommend.”

Helpful Report

Posted 1 month ago

“Still waiting on the rest of my order placed on 9 February. No updates and not replying to my emails. It would appear that they put five star reviews on the website but Trust Pilot reviews are bad.”

Helpful Report

Posted 1 month ago

“I placed a significant order with Huh Store on Saturday, yet by Wednesday, it remains unprocessed. Meanwhile, all other orders from different suppliers have already arrived from my shopping at the weekend. Despite multiple attempts, I have received no communication from their customer service—both their chat desk and help options are unresponsive. I have now escalated the issue to PayPal's Buyer Protection, as even their listed support email is invalid and returns as "not recognised." Given this complete lack of service, I am deeply concerned that this may be a fraudulent operation. If Huh Store resolves this and provides a valid explanation, I will reconsider my review. However, at this point, I strongly caution others against placing an order.”

Helpful Report

Posted 1 month ago

“quality is stunning”

Helpful Report

(London) - Posted 1 month ago

“Terrible customer service, advertising products on Google at cheaper prices than other shops, yet they don't have any stock and don't respond to any email queries. Sent one item from the order, and zero comms regarding the other for 3 weeks now. Had to push though Paypal to get a refund.”

Helpful Report

Posted 1 month ago

“Super efficent website and speedy delivery - would highly recommend to shop on HUH as opposed to a larger company!”

Helpful Report

(London) - Posted 1 month ago

HUH. Store is rated 4.2 based on 3,799 reviews