HUH. Store Reviews

Name: HUH. Store
Rating: 4.34

4.3 Rating 3,548 Reviews

87 %

of reviewers recommend HUH. Store

4.3

Based on 3,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

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“Great price, fast delivery and the bag is even better in person the pics don’t do it justice!!”

Helpful Report

Posted 1 month ago

“Excellent”

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(London) - Posted 1 month ago

“Cannot fault this company, placed my order 2pm on the Thursday & it was delivered by 11 am on the Friday morning, never had anything delivered soo quick. My goods are perfect & my son loves it. Will 100% be buying from you again. Keep up the good work .”

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Posted 1 month ago

“Bought some Carhartt joggers at a very competitive price and thought the communication throughout was excellent. I'll be back...”

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Posted 1 month ago

“Great products and excellent delivery time on most parts. Ordered 2 jumpers, one has arrived within 2 days, but I’ve not had an update on the arrival of the 2nd and it’s been almost a week now”

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(London) - Posted 1 month ago

“Terrible. Customer service takes an eternity and delivery is an age.”

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(London) - Posted 1 month ago

“Do not order from this store. I placed an order on 1st Sept for a birthday present with an estimated delivery of 3rd - 5th. It did not arrive and there was no communication on any delay. I contacted customer service and was informed two days later that there was a delay and the estimated delivery was the following week. One more week and still no delivery or update, despite the item still being available on the site. After several more emails, I eventually cancelled the order; the birthday now being several weeks ago. I have now been waiting for 13 days and still no refund.”

Helpful Report

Posted 1 month ago

“Ordered a backpack from them on the 23rd of September with latest expected delivery on the 30th. Didn't hear anything from them and so emailed to say I haven't received anything. They said they were having some issues but hopefully will have a delivery date soon. Two and a half weeks later im told there is still an issue and they don't know when I will be able to receive my product but when I go on the website I can still order said bag and have it delivered within 3-5 working days, yet im still waiting for one ordered nearly a month ago. There is no way to call customer service. The delivery dates of 3-5 working days must be about their customer service because that is how long it takes for them to get back to you and when they do it is to say sorry there is further delay with no answer to questions or anything helpful. Avoid this website at all costs, terrible communication and they just take your money and don't give you a product in return”

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Posted 1 month ago

“Terrible customer service and communication.”

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Posted 1 month ago

“I placed an order for an item costing £120 - I was really happy to get a 20% discount codde as a new customer as the jacket should have beeen £150, so that was GREAT. However, the expected date of delivery was 3 - 7 days later but I had not received the jacket after 10 days, neither had I had a despatch notice. This was a really dissappointing turn around time. I contacted HUH, I received an apology and reassurance that the order would be posted that day. It was and I received it the next day.”

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Posted 1 month ago

“Wish I could give no stars. Without doubt the worst customer service I have ever experienced. I placed an order 2 months ago, half of it turned up with no expected date for the rest. I emailed chasing multiple times with no reply. One other item eventually came but I returned immediately and still haven’t received a refund. The remaining item I have cancelled and am now waiting on a further refund. No apology, no explanation, like talking to a robot!! Avoid at all costs!!!”

Helpful Report

Posted 1 month ago

“Placed an order and paid extra for next day delivery on 10th October, still waiting today and no answer on emails or on contact us. Reading the reviews this sounds pretty standard and the customer service is the worst. Avoid!”

Helpful Report

Posted 1 month ago

Hi Ally, Thanks for your feedback. Apologies for not replying sooner, I can see you emailed on Friday but the two follow up since have moved it back to the start of the queue before we reached it. We have now replied. Many thanks, HUH. Store

Posted 1 month ago

“Order and delivery (5 stars). They seem to be proactive when taking money and sending orders. However, as other reviewers have mentioned, my experience returning an unwanted item has been appalling. HUH Store received my return on 23rd September. Three weeks later, I'm still awaiting confirmation of their receipt and processing. I reached out after 13 working days (longer than their stated 10-day policy), and all I received was a generic response stating that all returns were processed within 10 days!! I would seriously consider avoiding this store unless you are absolutely certain you won't need their returns service!”

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Posted 1 month ago

“Nice top, got it in the sale. Fast delivery”

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(London) - Posted 1 month ago

“Bag took forever to arrive. Only contact I had from HUH was when I emailed asking why the bag hadn’t been delivered. Communication should have been better from the team.”

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(London) - Posted 1 month ago

“Great customer service”

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(London) - Posted 1 month ago

“Communication poor, ignored e-mails advising to refund and not send as it had gone on 2 months, too not bad, just a black tee with a printed logo, I really can’t be doing with sending it back and waiting another 2 months and constantly having to check if a refund has been made.”

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(London) - Posted 1 month ago

“I ordered a Muuto table back in June Told multiple times it was coming and still to this day 10th Oct no table Last reply to a message was 16th sept absolutely disgusting behaviour and can’t believe how many times i was told it was coming annoyingly i gave my dining table away to charity in JULY so have been tableless for what feels like forever I have now involved Klarna to assist with a refund as ive been ghosted by Jack BEWARE ALL FUTURE CUSTOMERS”

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Posted 1 month ago

“My item was sent out quickly and it arrived perfectly! Good communication from HUH.”

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Posted 1 month ago

“Waited over a month for my items which were ordered for a birthday gift and they didnt arrive in time! Unable to contact as no phone number and staff did not reply to numerous emails. I was pleased with the items when they finally did arrive but i would never use HUH Store again and would not recommend them to any of my friends or family either!”

Helpful Report

(London) - Posted 1 month ago

HUH. Store is rated 4.3 based on 3,548 reviews