HUH. Store Reviews

Name: HUH. Store
Rating: 4.27

4.3 Rating 3,679 Reviews

85 %

of reviewers recommend HUH. Store

4.3

Based on 3,679 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

02079231155

Write Your review

Tell us how HUH. Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not refunded for item never received. I am appalled with the service from a well reputable store. We are waiting for a refund since Nov 2023 - multiple emails have been sent and we just get ignored. It seems this is a known issue within the company with multiple clients facing the same issue, if anyone has any insight into how to get this resolved quickly that would be helpful. At this point it feels like theft and we have reached out to the ombudsman for further advice.”

Helpful Report

Posted 9 months ago

“Excellent service and I love my new work backpack.”

Helpful Report

Posted 9 months ago

“So apparently the store delivered late. And when the store try deliver my goods it came with a noticeable scratch in the seal. I message the staff and he claimed he can’t see it and ask for me to highlight which I did but till this day there was no response. Save yourself by ordering from the brand or other stores.”

HUH. Store 1 star review on 23rd April 2024

Helpful Report

Posted 9 months ago

Hi Rachanon, Thank you for your feedback. Unfortunately the mark on the popper is so minimal and unnoticeable this would not be classed as damaged or a fault, as shown in the attached photo. You are of course welcome to return it for a refund if you do not find the product suitable. Many thanks, Jack

Posted 9 months ago

“From ordering online I was given confirmation straight away and every step from receipt of order to delivery was emailed. Excellent service! Can’t understand the other reviews unless they were competitors!”

Helpful Report

Posted 9 months ago

“Product did finally arrive after waiting weeks and contacting Jack the director. He eventually did respond and I got the product which was lovely. Spent a couple of weeks in limbo thinking it might be a fake site. Peanuts pic is lovely and up on wall.”

Helpful Report

Posted 9 months ago

“It’s been 3 months since I returned an item and I’m still waiting on the refund. This company is a joke and I’d only recommend using them if you enjoy being robbed.”

Helpful Report

Posted 9 months ago

“I gave it to my friends as a birthday present. he likes it!”

Helpful Report

Posted 9 months ago

“Bought a coffee table in October 2023 that said it would be delivered in 6 weeks. Didn't come at all and zero contact. I must have sent 20 emails that mostly got ignored, didn't get resolved until March ‘24 when I asked for a refund. Which also took a month to get any feedback. Awful customer service, just ignore you and then gaslight you when you do get a response.”

Helpful Report

Posted 9 months ago

“Order came in a timely fashion, great products”

Helpful Report

Posted 9 months ago

“Great product range and excellent service”

Helpful Report

Posted 9 months ago

“Items long time out of stock and after initial good communication over delay now no replies to my many e mails.”

Helpful Report

Posted 9 months ago

“Great shopping experience. Awesome products stocked”

Helpful Report

Posted 9 months ago

“First time I’ve used this company brilliant service will definitely use again.”

Helpful Report

Posted 9 months ago

“HUH store never lets me down!!”

Helpful Report

Posted 9 months ago

“I never leave reviews for anything, but feel that I should make an exception to warn others about this retailer. Ordered a pair of trousers in January. Several times I checked on the progress, with the store citing supplier issues as the reason for the delay. Saw the trousers on the website in April, which then sold out again. Store still had my money. The store ignored me when I pointed out that the trousers were in stock and were still not sent to me. Had to have a refund after the store had held my money for four months and had not fulfilled my order.”

Helpful Report

Posted 9 months ago

“fast delivery, love my item thank you!”

Helpful Report

Posted 9 months ago

“Great service & next day delivery”

Helpful Report

Posted 9 months ago

“Great products fast delivery”

Helpful Report

Posted 9 months ago

“Placed order online. Didn’t get an email order confirmation and when I tried to send an email to the email address listed on Paypal payment, I received a “delivery failed” notice. Made me think I got scammed. But after creating a request via their website someone replied in a few days, saying I would get an email once item was dispatched. Took ages. I ordered at least two weeks in advance for a birthday present and it was still late.”

Helpful Report

Posted 9 months ago

“Easy website and delivery. Thank yoy”

Helpful Report

Posted 9 months ago

HUH. Store is rated 4.3 based on 3,679 reviews