HUH. Store Reviews

Name: HUH. Store
Rating: 4.29

4.3 Rating 3,655 Reviews

85 %

of reviewers recommend HUH. Store

4.3

Based on 3,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst store I’ve ever dealt with. Order placed on 16th sept with a 3 day dispatch time for a bday gift. 25th of September and still nothing. No response to numerous emails, no reply to canceling my overdue order.”

Helpful Report

Posted 4 years ago

Hi Daniel, Thanks for your feedback. You were messaged the day after your order regarding an item which was unfortunately out of stock. I have since sent another email, both from the HUH. Store email and from my personal Gmail in case the emails were going to your spam. I have also sent you a text message, but everything has gone unanswered. Your order has been refunded as requested. Many thanks, Jack

Posted 4 years ago

“Quick delivery! Very happy with my new cushions.”

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Posted 4 years ago

“Placed order over 2 weeks ago, tracking number gives no information and have emailed to ask where the shipment is (as full money has been taken). Still awaiting a reply to my email and the product itself.”

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Posted 4 years ago

“I requested for my order to be sent out earlier. Customer service team had problem arranging for that to happen which I was really happy about. The packaged arrived having been packaged carefully and with care very high quality product. Thanks”

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Posted 4 years ago

“I ordered something that was going to take 6 weeks to ship along something that was ready to ship immediately. I emailed to cancel the second item which took two weeks to be cancelled. It's now been over two months and I have still not received shipping confirmation nor have my emails been replied”

Helpful Report

Posted 4 years ago

“Placed order on the 27th August. No email about dispatch. Email on the 5th September to be told, it was sent on the 2nd. Asked for tracking information, no reply, asked for refund no reply. Luckily I had paid via paypal, had to raise a dispute, which they never responded to..... Shambles of a company they have become.”

Helpful Report

Posted 4 years ago

Hi Brendan, It looks like you misspelt your email address on the order which is why you have not been receiving the notifications. I've corrected this for you and resent your order confirmation & shipping confirmation. Many thanks, Jack

Posted 4 years ago

“Ordered three items in the sale - finally arrived six weeks later - only two items arrived - didn't get told one item was no longer in stock until a week before other two items arrived - got told they were on their way two weeks before they actually arrived...felt like they were overwhelmed and all a bit chaotic tbh...”

Helpful Report

Posted 4 years ago

“I ordered my watering can on 20th of July (#57412) and I emailed on 26th of August to ask my status update. But I have not received any proper reply at all. I also sent DM here but still ... no reply!!! Even with the COVID situation, I'm really disappointed you have not been able to provide a response - at this point I just want to cancel the order and get a refund and order elsewhere.”

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Posted 4 years ago

“Speedy delivery, product exactly as described - perfect!”

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Posted 4 years ago

“Ordered Carhartt trousers from Huh. The ordering process was clear. Delivery smooth and fast.”

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Posted 4 years ago

“Excellent clothing selection with quick delivery. Highly recommend.”

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Posted 4 years ago

“Really like it”

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Posted 4 years ago

“long waiting periods but lovely customer service”

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Posted 4 years ago

“Very helpful customer service. Initially, there was a delay with my order, but when the issue was highlighted, the team resolved the issue quickly and the items arrived. Many thanks”

Helpful Report

Posted 4 years ago

Hi Lucy, Apologies for the delay with your order. I've just had a quick look but I can't see any emails from you unfortunately , are you sending them to hello@huhstore.com? I'm happy to say your order has been shipped so I will snd you an email now to follow up 😊 Many thanks, Jack

Posted 4 years ago

“I have an order that is really late but they made a good follow up!”

Helpful Report

Posted 4 years ago

Hi Melissa, We have been replying to each of your emails, could you please check your spam? I have also resent another email so hopefully that reaches you. Many thanks, Jack

Posted 4 years ago

“Highly recommend HUH store. They were so accommodating when I needed an order quickly. It said 2-4 weeks delivery and it came in less than a week. Excellent customer service and just shows why we should all be shopping local!”

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Posted 4 years ago

“Really good range of products and fast shipping.”

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Posted 4 years ago

“Great choice of products”

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Posted 4 years ago

“Great service and quality”

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Posted 4 years ago

“Considering we’re going through a global pandemic in which they too are dealing with different ways of working they smashed it.”

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Posted 4 years ago

HUH. Store is rated 4.3 based on 3,655 reviews