HUH. Store Reviews

Name: HUH. Store
Rating: 4.29

4.3 Rating 3,655 Reviews

85 %

of reviewers recommend HUH. Store

4.3

Based on 3,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products, delivered quickly and well packaged. Looking forward to ordering more.”

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Posted 3 years ago

“Fantastic quality and great communication and customer service”

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Posted 3 years ago

“Fantastic service”

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Posted 3 years ago

“Great products, great value, excellent service. Very happy to recommend.”

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Posted 3 years ago

“I have bought a few things from the HUH Store and keep returning as they have a nicely curated selection of things and always some sort of discount going on.”

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Posted 3 years ago

“I've ordered from HUH multiple times and they've never let me down. Always quick dispatch and delivery, and the best prices I can find online. I wouldn't hesitate to recommend them.”

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Posted 3 years ago

“Awesome, original, well sourced and intriguing stuff that I don't really need but want... I purchased a collection of little carved wooden animals. Made in Malaysia but designed in Denmark... Its the same touristy wooden elephant, zebra, lion etc that you'd see in a market in Asia.... But some bright Scandinavian folk has specified a colour palette and design... They're awesome. Bought a collection for my nieces birthday but may keep them for myself. Keep up the great work.”

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Posted 3 years ago

“Bought through HUH a present for my brother. He loved it. From the packaging to the delivery time, an overall decent experience”

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Posted 3 years ago

“The shopping experience was seamless with fast delivery, and I loved the products!”

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Posted 3 years ago

“Loved the Rains back pack . Ideal for the inclement English weather and work , travel etc !”

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Posted 3 years ago

“Great selection of items, wide range of homewares brands on offer, and the regular sales are always appreciated too!”

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Posted 3 years ago

“Good service and quick delivery with a complimentary discount if next purchase. Would shop again!”

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Posted 3 years ago

“HUH make you pay for returns. Tracked, so you pay premium (£6) as they can dispute it never arrived. I did this on a tracked parcel and over 1 month later still have no refund. Whatever 10% discount offer is lost if you return the purchase. Amateur after care.”

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Posted 3 years ago

Hi Matt, Thank you for your feedback. We recommend using a tracked service for returns so that you can track your delivery, as well as being entitled to compensation should anything happen to your parcel. This is only a recommendation and you are welcome to post your order back with any service you wish. I can confirm your return was received and a refund was processed on 15th June. I have resent your refund confirmation email. I can see in our email conversation we did not dispute your return or that it had arrived. If you need anything else please let me know and I will be happy to assist. Many thanks, Jack

Posted 3 years ago

“A great shop with a nice collection of products. Often buy clothing and homeware. Always arrived quickly and well packaged. Would recommend.”

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Posted 3 years ago

“Beautiful product, and great delivery service. Perfectly packed and item arrived in perfect condition. Can’t wait to purchase again!”

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Posted 3 years ago

“Loved the products when they FINALLY arrived....unfortunately 6 months after ordering. Customer service disappointing as failed to keep me regularly updated - I had to chase for updates. Appreciate the issues were with suppliers but my advice to HUH would be to only allow customers to place orders where items are in stock, or be realistic about length of delays. Initially I was told 4/5 weeks. Not a great customer experience and no apology once I received my goods.”

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Posted 3 years ago

Hi Rachel, Thank you for your feedback and my apologies again for the delay with your order. Unfortunately many items ordered in December and January due to the severe delays caused by both Covid (the lack of shipping containers) and Brexit (severely delaying and postponing imports to the UK). I’m happy to hear you are happy with the goods now they’ve been delivered. If you need anything else at all please let me know. Many thanks, Jack

Posted 3 years ago

“Beautiful cup!”

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Posted 3 years ago

“Great efficient service! Thank you”

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Posted 3 years ago

“I placed an order with HUH in December, over 6 months ago, for a few small items. Still yet to receive any of my order. I have emailed and messaged on instagram multiple times and been told (if I get a response) that they can post what they have in stock and refund the others. However that was almost 2 months ago, still no refund and still no items. I keep sending the same messages and getting no info or apology back. The most frustrating order I have every placed. Will not being ordering from HUH again”

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Posted 3 years ago

“I ordered a coat recently, which arrived promptly. I am very happy with my purchase, good quality and a bargain!”

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Posted 3 years ago

HUH. Store is rated 4.3 based on 3,655 reviews