HUH. Store Reviews

Name: HUH. Store
Rating: 4.30

4.3 Rating 3,619 Reviews

86 %

of reviewers recommend HUH. Store

4.3

Based on 3,619 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 20th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered something in March, had an email a couple of weeks later saying it was delayed. I have still not received my order in August. I have emailed several times and after the first time when I got an apology email saying again that the order was delayed, I’ve not had a response at all. I paid back in March so that’s 5 months with no order, no refund and no communication.”

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Posted 4 months ago

“Very pleased with item .”

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Posted 4 months ago

“Ordered Ferm Living cabinet in February. Never arrived. Never refunded despite many emails. £275 lost.”

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Posted 4 months ago

“No order arrived, no communication about why, no response to my enquiry for weeks. Eventually found out there was no stock. Agreed to cancel my order and give me a refund… waited the 3-10 business days I was told for the money to be in my account… now day 12 and still no money. And guess what… no response to my enquiry again! To note… I ordered the same items elsewhere cheaper!!”

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Posted 4 months ago

“My order has not been delivered and customer service hasn’t been very helpful at all , have I been conned?”

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Posted 4 months ago

“Awful company received item but had to send back still waiting for refund 9 weeks later numerous emails sent but not replied to have took it up with my bank sick of waiting .please AVOID”

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Posted 4 months ago

“Communication was ok when contacted but order took a really long time to arrive!”

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Posted 5 months ago

“Ordered a product on 6 July, was told I'd get it by 12 July. 12 August and I'm still waiting for any kind of response or the product.”

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Posted 5 months ago

“AVOID AVOID AVOID - TERRIBLE COMMINICATION - NO REFUND. Delivery was late so missed taking a backpack I ordered specifically for a holiday. Returned from holiday and returned the item, have waited over 3 MONTHS for HUH to return my money and no response. Will NEVER use again.”

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Posted 5 months ago

“Great t-shirt, speedy delivery”

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Posted 5 months ago

“Great product, arrived quickly. Will order again”

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Posted 5 months ago

“Such poor service - a joke! I ordered a weekend bag on Tuesday last week. Delivery stated 2-4 days. It was for my girlfriend’s birthday (Wed this week). There has been zero communication after the initial ‘receipt of order’ and the funds leaving my account. No bag or any further communication received. Your company also have not replied to my email enquiring about the order. Beyond poor.”

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Posted 5 months ago

“I was pleased with the product but the communication around delivery was not great. The actual items didnt arrive for over a month and it was only when i messaged them they told me it was due to a stock issue, when the order was sent it was incomplete and the order was bot completed for 6 weeks”

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Posted 5 months ago

“Incredibly inefficient responses to customer request for refund for out of stock item. Very courteous emails nevertheless.”

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Posted 5 months ago

“Bought a shirt and returned it about 6 weeks ago no refund has been issued sent email .Jack replied on 16th july and asked for proof of return I replied to his email on 16th July with proof and ref number same day and still am waiting for reply. Please could someone sort this out for me. Order number 124259 ordered 21st June Request number with jack is 64368”

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Posted 5 months ago

“One of the order was not available but still was able to provide a refund”

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Posted 5 months ago

“Items at a great price, and WHEN they were delivered I was very happy with them. Delivery was held up by a delay on the stock, however there was zero communication, I had to chase it up several times over a month. I would happily shop again, and I'd recommend them but I would advise the customer service team that they need to update customers more if delays happen.”

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Posted 5 months ago

“You haven’t replied in months. I have mailed several times with week in between You have my money I want it back. On a product you can’t send because you don’t have it, yet still selling in my size on site it feels like a scam. Other review sites and your on fb are full of similar stories. Reply and refund. I asked about buying something from a friends account. Reply same day. Refund no reply in months”

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Posted 5 months ago

“The jeans are absolutely great! As seen on screen.”

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Posted 5 months ago

“I returned a pair of jeans as received on my own expense and never received the refund for it even after multiple emails to them. They never bothered to respond to me after a few responses. Don’t expect a refund if you are returning an item. To put it simply, horrible customer service.”

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Posted 5 months ago

HUH. Store is rated 4.3 based on 3,619 reviews