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Sebastiens Reviews

4.0 Rating 186 Reviews
76 %
of reviewers recommend Sebastiens
4.0
Based on 186 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 68%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
Returns & Refunds
Returns Process
Could Be Better
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About Sebastiens:

Sebastiens is a family run business with a strong focus on artisanal craftmanship and finest natural materials. Sebastiens offers a collection of handcrafted premium leather watch straps and accessories.

Visit Website

Phone:

7847406184

Email:

info@sebastiens.com

Location:

85 Great Portland Street, First Floor,
London
England
W1W 7LT

How quickly does Sebastiens resolve customer queries?
(3 weeks ago)
Greater than 66% of reviewers feedback is Sebastiens resolves customer queries within an hour.
(3 weeks ago)
85.11%
Industry Average
Great customer service, team helped me with an order that was taking far to long to arrive, they refunded me instead, they have very quick response times too which made me pleasantly surprised while being very apologetic.
- Sarah
Third time Sebastiens made a bespoke strap for one of my watches and once again, great quality, excellent product and spot on service.
- Lawrence H
Quick service, well packed and easy returns policy. Straps were amazing quality but not quite the right color i was looking for.
- Erik