Sebastiens Reviews

Name: Sebastiens
Address: 85 Great Portland Street, First Floor, London, England
Rating: 4.03

4.0 Rating 186 Reviews

76 %

of reviewers recommend Sebastiens

4.0

Based on 186 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Sebastiens:

Sebastiens is a family run business with a strong focus on artisanal craftmanship and finest natural materials. Sebastiens offers a collection of handcrafted premium leather watch straps and accessories.

Visit Website

Phone:

7847406184

Email:

info@sebastiens.com

Location:

85 Great Portland Street, First Floor,
London
England
W1W 7LT

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Anonymous

Anonymous // 01/01/2019

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“I had Sebastiens make a bespoke strap for my IWC Pilot and Omega Seamaster. I spoke with Vincent by email over the course of a few days and we decided on two final strap materials and lengths. The whole bespoke process took around 2 weeks from order which i was pleased about considering the straps were being custom made, with some unusual requirements. Overall i would recommend and will use them again. Many thanks Neil.”

Helpful Report

Posted 4 months ago

“They are abysmal. They don’t communicate and when they do after days and weeks, it’s a lie. They say they are working on it and will be shipped out that day. It never gets picked up. Reach back out and after a week they respond to say that it has been picked up with a UPS tracking number. UPS doesn’t have the package and it’s been 5 days since they said they sent it out. They refuse to acknowledge that I’ve wanted to cancel my order. Unprofessional and liars.”

Helpful Report

Posted 4 months ago

“Wish I’d have read all the terrible reviews prior to ordering a replacement strap for my Tag watch. When the strap finally arrived it didn’t fit the clasp as promised. The return link didn’t work and Vincent sent me a return address. On proving the return had been received (sent recorded & signed for thankfully), Vincent then promised me a full refund….After almost a month of continuous emails and calling the fake number I’ve now reported this scam to my Bank, hopefully I’ll get a refund and this fake website gets closed down. DO NOT BUY FROM SEBASTIENS. Terrible, god awful customer service and inferior products sold.”

Helpful Report

Posted 4 months ago

“This is a scam. I ordered a watch strap from their web site. The shipment never arrived, and from that moment customer service stopped responding to my messages.”

Helpful Report

Posted 5 months ago

“Horrific service. Wanted to return the item, first the refund was refused because it didn't "qualify," then after explaining my statutory rights to return it (unopened) they wanted to exchange. I refused and asked for an address, posted it off and it's been returned with "refused" ticked by Royal Mail. No other address on their website either to return it to and no reply to my email either. Shady company, not worth your risk to buy from them.”

Helpful Report

Posted 5 months ago

“Was ordering a strap for my wedding. Ordered 3 weeks in advance which I thought would be enough considering they claim they deliver within 7-10 days. I am also based in London, so there should not be an issue with the shipping times. Its over 5 weeks now, and nothing. They also stopped replying to emails. Checked UPS, they created the label but haven't actually sent the package to UPS. I do not believe they deliver within 7 days, but rather weeks and simply lie about it and ignore emails.”

Helpful Report

Posted 6 months ago

“Ordered a £125 watch strap and it never came after 2 months. They stopped replying to my messages and I had to go through my credit card for a refund. Beware ordering from here”

Helpful Report

Posted 6 months ago

“Ordered a strap for cartier about 4 weeks ago (since 22 April), still not received my order. Ignore all my emails.”

Helpful Report

Posted 6 months ago

“Used the website to order an glazed orange alligator strap... Easy order and payment process. Strap arrived just after 7 working days later, well wrapped and came in its own storage box. Highly recommend. Thanks again.”

Helpful Report

Posted 7 months ago

“Watch band I received is significantly different than picture and description. Never sent my clasp, which is noted in handwriting on my invoice, so watch band is useless as is and even though they “approved” my return they are still jerking me around on the return instructions and label. Do NoT buy from this company”

Helpful Report

Posted 7 months ago

“This business is owned by a kid, Cieran Harris he also has another business Timeless Vintage, which is just as bad, (look at the reviews on that) he drop ships from china. Nice template website but that's it.”

Helpful Report

Posted 7 months ago

“Do not purchase from this company! You will get great service UNTIL you pay your invoice then you will be ignored! They show a phone number on their invoice and on their reviews page but after trying many times to phone this number Vincent at Sebastiens informed me via email that the company doesn’t have a phone number! I can only assume they list a phone number to help the business look legitimate. I was sent the wrong colour strap and have returned it at my cost, it was received by Sebastiens on 23 March and a month later and many ignored emails later, I have not had any response and have not received the promised replacement strap in the correct colour. There is a Reddit thread on this company that I strongly suggested you read before purchasing.”

Helpful Report

Posted 7 months ago

“Dodgy website. Don't respond. Do NOT use. You will lose your money.”

Helpful Report

Posted 7 months ago

“Run away from the company! First off, the color is wrong, it was supposed to be cognac-brown but it looks orange! The finishing is not good, some glue traces are present and the stamping on the liner is visible on the front! On top of that, the strap tapers from 21-16mm which is too much, it should be 21-18 in order to look right. In fact, the strap on the website photographs doesn’t present such a taper. The customer service told me it is mentionner on the product page but it isn't! The customer service is very bad and doesn't respect their customers. After only a few days of wearing it, the strap is falling apart, the pin holes are already bigger and the fabric is deteriorated. This is a Chinese product that makes the consumer believe it comes and was make in the UK. Never again!”

Helpful Report

Posted 8 months ago

“SHOCKING - NO response to any email. In the end I had to contact my credit card company to get my money back. DO NOT RISK ORDERING FROM THIS COMPANY”

Helpful Report

Posted 8 months ago

“Arter placing my initial order well before Christmas 2023 I have still not received my order in its entirety as of march 2024. Customer service has stopped responding to me after my emails in February. I am hoping to be refunded as I hope this is all a misunderstanding and that Sebastians wishes to make things just.”

Helpful Report

Posted 8 months ago

“Made an order on January 8th and its now 16th March and its not been delivered. I have sent Sebastien's customer service 17 emails to try and get an update and have not had a single response. Terrible customer service and I have claimed for a refund from my credit card company.”

Helpful Report

Posted 8 months ago

“Sito vergognoso il 9 febbraio ho fatto un acquisto da loro con consegna 3/5 giorni lavorativi, ad oggi nulla né spedito né rispondono alle mie e-mail inviate ripetutamente al telefono non risponde nessuno ma intanto i miei soldi se li sono presi quindi ho capito che è solo una truffa che stanca l’acquirente che cerca di recuperare 50-60€ spesi al punto di lasciare perdere. Non acquistate da loro!!! È una truffa”

Helpful Report

Posted 8 months ago

“Shocking customer service. Still not received my watch strap.”

Helpful Report

Posted 8 months ago

“I recently had a very disappointing experience with Sebastien's online store. Despite their advertised 30-day return policy for items that don't match the described specifications, my request for a refund was unjustly denied. After purchasing an item distinctly different in colour from what was advertised on their website, I contacted them to initiate a return within the stipulated time frame. The item was in its original, unused condition, and I had followed all the guidelines set out in their return policy. However, my request for a refund was met with resistance and, ultimately, refusal. I provided all necessary documentation and detailed my complaint clearly, emphasising that the product did not match the online description, which is a valid reason for return under their terms. Despite this, the customer service team was unhelpful and insistent that the item could not be returned. This experience has shown me that Sebastien does not stand by its policies or prioritise customer satisfaction. The lack of support and refusal to process what should have been a straightforward return and refund is unacceptable. I am left with a product I cannot use and a reminder of the importance of reliable customer service. I recommend proceeding cautiously to future customers if you choose to purchase from Sebastien. Despite a seemingly customer-friendly return policy, the risk of being stuck with an unwanted item is too high. Plenty of other retailers out there value their customers and stand by their word.”

Helpful Report

Posted 9 months ago

Sebastiens is rated 4.0 based on 186 reviews