Sebastiens Reviews

Name: Sebastiens
Address: 85 Great Portland Street, First Floor, London, England
Rating: 4.03

4.0 Rating 186 Reviews

76 %

of reviewers recommend Sebastiens

4.0

Based on 186 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Sebastiens:

Sebastiens is a family run business with a strong focus on artisanal craftmanship and finest natural materials. Sebastiens offers a collection of handcrafted premium leather watch straps and accessories.

Visit Website

Phone:

7847406184

Email:

info@sebastiens.com

Location:

85 Great Portland Street, First Floor,
London
England
W1W 7LT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my purchase from Sebastians. The strap is excellent quality and a great addition to my vintage Cartier Tank. Will buy again!”

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Posted 11 months ago

“Bought many of Sebastiens straps and I'm pleased to say the quality never changes.”

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Posted 1 year ago

Hi Chris, thanks for taking the time to leave such a great review - Sebastiens

Posted 1 year ago

“Swift delivery and strap as described as the picture. Top service as always!”

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Posted 1 year ago

Hi Andrew, thanks for taking the time to leave such a great review - Sebastiens

Posted 1 year ago

“I'm absolutely in love with the green alligator strap I bought! The quality is top level, and the finish is perfect! Sizing fits exactly how I hoped. I received the best compliments first day wearing.”

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Posted 1 year ago

Hi Jacob, thanks for taking the time to leave such a great review. We are pleased to hear you are happy with your Alligator strap. - Sebastiens

Posted 1 year ago

“Nothing but lies. I have found this company to sell nothing but lies. Their dispatch time not accurate, they send over a week late (3 weeks to make a watch strap!) with no warning, apology or notice of lateness. They reply quickly until they have your money and then they ignore emails multiple times (reply with 24h another lie on their website). Avoid!!”

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Posted 1 year ago

“Extremely well made.”

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Posted 1 year ago

Hi Simon, thanks for taking the time to leave such a great review. We are pleased to hear that you love the quality - Sebastiens

Posted 1 year ago

“Great customer service, team helped me with an order that was taking far to long to arrive, they refunded me instead, they have very quick response times too which made me pleasantly surprised while being very apologetic.”

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Posted 1 year ago

Hi Sarah, thanks for taking the time to leave such a great review. We are glad everything got resolved for you. - Sebastiens

Posted 1 year ago

“Had some bespoke work done by Sebastiens after discussing over email with Sydney and they have produced some very very good straps. I chose to go for their matte Alligator and glad i did. The production time was slightly on the long side, however i understood this, bearing in mind they where bespoke. Would definitely use them again.”

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Posted 1 year ago

“Very good straps, as always”

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Posted 1 year ago

“Third time Sebastiens made a bespoke strap for one of my watches and once again, great quality, excellent product and spot on service.”

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Posted 1 year ago

“Quick service, well packed and easy returns policy. Straps were amazing quality but not quite the right color i was looking for.”

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Posted 1 year ago

“I had a problem using a gift card online, and sent them an email. Vincent responded, walked me through some steps and the issue was sorted. Nice business to deal with.”

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Posted 1 year ago

“Nothing to fault! The website is clear and informative and once I placed my order, email notifications were prompt. The Forest Saffiano strap is a rich colour and of great quality. I will definitely be ordering more items in future.”

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Posted 1 year ago

“On two occasions I have contacted Sebastiens regarding some product enquiries. Vincent, who dealt with my requests, was incredibly helpful and went the extra mile to ensure I got the strap that I needed in the correct sizing.”

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Posted 1 year ago

“Excellent service. I missed the return deadline however they found a solution for both us. They were very supportive and attentive to my situation.”

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Posted 1 year ago

“Great service, super helpful, quick to respond. These guys went the extra mile to help me get the look I was looking for. Strap really good quality and service on a different level. Thank you so much!”

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Posted 1 year ago

“Ordered a watch strap that they claim was dispatched on 9th November. Today is the 23rd and no sign of the strap. No response to e mails and of course they do not display a telephone number on their web site Be warned before ordering from this company”

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Posted 1 year ago

“Superb company to do business with. Very prompt and efficient when buying. Professional but relaxed making a great experience all round.”

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Posted 1 year ago

“Very good experience! I sent my enquiry to them on the Sunday for a bespoke strap order and i got a response from them the following morning. Strap was received and it was beyond what i expected.”

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Posted 1 year ago

“Amazing service and a great watch strap at a fair price! Seb was a pleasure to deal with and went above and beyond to ensure the strap I purchased was in my hands before my wedding.”

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Posted 1 year ago

Sebastiens is rated 4.0 based on 186 reviews