innergy Group Ltd Reviews

Name: innergy Group Ltd
Address: Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG, Leeds
Rating: 4.94

4.9 Rating 2,336 Reviews

99 %

of reviewers recommend innergy Group Ltd

4.9

Based on 2,336 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About innergy Group Ltd:

Welcome to innergy Group Ltd– The Gas and Equipment Experts

innergy Group Ltd are the largest and fastest growing distributors of Flogas bottled gas cylinders and gas equipment in the UK. What does this mean for you, the customer? We're able to offer unbeatable prices on a range of products from the Flogas range that are perfect for lighting up your brand new gas barbecue. Our range covers everything from butane gas bottles for your gas heater to propane cylinders for your BBQ and patio heaters. As well as home supply we also have a range of Flogas cylinders for business use including those needed for forklift trucks.

We have a wide range of gas equipment in our showrooms and on our website ranging from Gas Barbecues, Charcoal Barbecues, Patio Heaters, Portable Gas Heaters, Solid Fuel and Welding Equipment.

Whatever you need, we've got you covered.

innergy Group's Customer Delight Guarantee To You
Providing a timely, responsive service with integrity and a passion for excellence while striving to exceed our customers’ expectations.

Visit Website

Phone:

0113 3079050

Email:

enquiries@innergylpg.co.uk

Location:

Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG
Leeds
LS27 7LG

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innergy Group Ltd 5 star review on 20th January 2023

19kg Commercial Propane Customer

11kg Propane Customer

All Driveways

innergy Group Ltd 5 star review on 15th December 2022

Lesley And Ian

innergy Group Ltd 5 star review on 8th November 2022

Michael Tempest

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly efficient company, good communications, their delivery personnel always do an excellent job.”

Helpful Report

(York) - Posted 1 month ago

Hi Ralph, Thank you for taking the time to leave us a review and giving us an amazing 5 stars. We are so pleased you received a fantastic service from our friendly team! All the best, The innergy Team

Posted 3 weeks ago

“Always very helpful and polite”

Helpful Report

(Goole) - Posted 1 month ago

Hi, Thank you for taking the time to leave us a review and giving us an amazing 5 stars. We are so pleased you received a fantastic service! All the best, The innergy Team

Posted 3 weeks ago

“Full gas cylinder is always put in my car. Which is much appreciated 👍”

Helpful Report

(Goole) - Posted 1 month ago

Hi David, Thank you for taking the time to review innergy and giving us such great feedback, we really appreciate it. All the best, The innergy team

Posted 3 weeks ago

“First class service. All staff are polite, friendly and helpful. A pleasure to deal with,would thoroughly recommend.”

Helpful Report

(Goole) - Posted 1 month ago

Hi, Thank you for taking the time to review innergy and giving us such great feedback, we really appreciate it. All the best, The innergy team

Posted 1 month ago

“Fantastic service, they have never let me down , wouldn't go anywhere else for my gas.”

Helpful Report

(York) - Posted 1 month ago

Hi, Thank you for taking the time to leave us a review and giving us an amazing 5 stars. We're really pleased we've been able to help! All the best, The innergy Team

Posted 1 month ago

“Excellent service . Very friendly . I very happy and great value .”

Helpful Report

(York) - Posted 1 month ago

Hi Mrs Cass, Thank you for taking the time to review innergy and giving us such great feedback, we really appreciate it. All the best, The innergy team

Posted 1 month ago

“Fantastic service from fantastic staff.”

Helpful Report

(Leeds) - Posted 1 month ago

Hi, Thank you for the fantastic review and 5-star rating. All the best, The innergy team

Posted 1 month ago

“Excellent service, lovely staff, gas delivered on time”

Helpful Report

(Goole) - Posted 1 month ago

Hi, Thank you for taking the time to leave us a review and giving us an amazing 5 stars. We are super happy that we managed to get the gas to you so quickly. All the best, The innergy Team

Posted 1 month ago

“Excellent service Great/Friendly Staff”

Helpful Report

(Manchester) - Posted 1 month ago

Hi, Thank you for your review. We also appreciate the whopping 5 stars! All the best, The innergy team

Posted 1 month ago

“We used this company for a while never had a problem Until last we I was working away and phoned asking if I could have one 19 dropped of at my address as I was working away and was told it was to late so that was fair enough so I said I’d go to the Goole branch as I was stuck only to be told I’d have to have empty’s I explained I was way in front with them as the driver picked up loads over the weeks as he is always on our site She told me no I didn’t and will have to have one I don’t tell lies especially over gas . So I told her take my name and account off as I won’t use them again Yesterday the driver was ion our site I asked him didn’t you take my empty’s he said yes I took a few So I asked him to tell the office I was correct and I don’t appreciate being made to feel like that I’d been a good customer over the time”

Helpful Report

Posted 1 month ago

Hi Katie, Thank you for your review and providing us with feedback. We try to be as flexible as possible when providing cylinders to our customers, however we can normally only exchange cylinders on a like-for-like basis. We have agreed to review your cylinder holdings, and we look forward to discussing your cylinder balance further with you as agreed next week All the best, The innergy Team

Posted 1 month ago

Hi Katie, It was great to speak with you today and I am glad we had the opportunity to discuss the circumstances surrounding this order. We value our customers, and we truly appreciate feedback, its important that we understand how our customers feel about their experiences. I am pleased we have come to an understanding, and I am delighted to hear that you will be placing orders with innergy in the future. We look forward to continuing to work together. Keeley -Commercial Director

Posted 1 month ago

“Returned one full and one half container, expecting a contributing refund. The current policy will encourage inappropriate disposal and poor contribution to environmental issues.”

Helpful Report

Posted 1 month ago

Hi Neil, Thank you for leaving us a review. I have included some further information to explain why we are unable to refund for full and partially full cylinders. When cylinders come back to us, they have to be returned to our supplier where they have to expel the gas. This is because there is no way of knowing if a cylinder has been tampered with on its journey after filling. Gas filling companies must comply with the legislation in the Weights & Measures Act 1985. The law explains in detail that sales of goods with a quantity less than stated is illegal, this is the main law which LPG companies use to decline to offer a refund for returned cylinders with gas (or measurable products) inside a sealed unit. We are sorry we were unable to help further and if you have any other queries, please don’t hesitate to contact us on 0113 307 9050. All the best, The innergy Team

Posted 1 month ago

“All staff seem really friendly and helpful. Prompt efficient service and as an elderly customer find their personal concern and helpfulness very reassuring. Excellent customer service and would easily recommend.”

Helpful Report

(York) - Posted 1 month ago

Hi Ian, Many thanks for taking the time to review innergy and the service we provide. We aim to provide customer delight with all of our customers and we were so pleased to hear that we have been able to achieve this with the service we provide you. All the best, The innergy team

Posted 1 month ago

“Great service and prices. I would highly recommend Innergy!!!”

Helpful Report

(Manchester) - Posted 1 month ago

Hi, Thank you for taking the time to leave us a review and giving us an amazing 5 stars. We are so pleased you received a fantastic service! All the best, The innergy Team

Posted 1 month ago

“We have used Innergy to supply our fork truck gas bottles for years and as yet they have never let us down”

Helpful Report

(Dewsbury) - Posted 1 month ago

Hi, Thank you for your feedback, we really appreciate it. We understand the importance of forklift truck gas to keep operations going and are pleased to hear that we have never let you down. All the best, The innergy Team

Posted 1 month ago

“The inner by group are a very professional company. I would highly recommend them.”

Helpful Report

(Leeds) - Posted 1 month ago

Hi Dawn, Thank you for leaving innergy a review, and rating our service an amazing 5 stars! All the best, The innergy Team

Posted 1 month ago

“Efficient, rapid service. Pleased.”

Helpful Report

(Goole) - Posted 1 month ago

Hi, Thank you for taking the time to leave us a review and giving us an amazing 5 stars. We are super happy that we managed to get the gas to you so quickly. All the best, The innergy Team

Posted 1 month ago

“Always happy to help and always accommodate's our needs. Great company”

Helpful Report

(Knottingley) - Posted 1 month ago

Hi, Thank you for taking the time to review innergy and giving us such great feedback, we really appreciate it. All the best, The innergy team

Posted 1 month ago

“Excellent service from Gary @ Goole as always”

Helpful Report

(Goole) - Posted 1 month ago

Hi, Thank you for your review. We also appreciate the whopping 5 stars! All the best, The innergy Team

Posted 1 month ago

“This company is very efficient and professional I have not been disappointed at all. My order is dealt with quickly and efficiently and I can be confident that I can operate my business as I know that delivery will take place as organised”

Helpful Report

(Leeds) - Posted 1 month ago

Hi, Thank you for taking the time to leave us a review and giving us an amazing 5 stars. We are super happy that we managed to get the gas to you so quickly. We understand the importance of the gas we provide you to ensure your business is operational and are really pleased that we have been able to help. All the best, The innergy Team

Posted 1 month ago

“Innergy! Where do I begin, the service is second to none. I have been coming for years and I don’t think anyone else compares, the whole team are like family as they’re always welcoming.”

Helpful Report

(Leeds) - Posted 1 month ago

Hi, Thank you for taking the time to review innergy and the service we have provided you with. We really appreciate your feedback and the amazing 5 stars! It's great to hear that you have received brilliant service for our Leeds depot ad it's lovely to hear that they're like family! All the best, The innergy Team

Posted 1 month ago

innergy Group Ltd is rated 4.9 based on 2,336 reviews