innergy Group Ltd Reviews

Name: innergy Group Ltd
Address: Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG, Leeds
Rating: 4.94

4.9 Rating 2,377 Reviews

99 %

of reviewers recommend innergy Group Ltd

4.9

Based on 2,377 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About innergy Group Ltd:

Welcome to innergy Group Ltd– The Gas and Equipment Experts

innergy Group Ltd are the largest and fastest growing distributors of Flogas bottled gas cylinders and gas equipment in the UK. What does this mean for you, the customer? We're able to offer unbeatable prices on a range of products from the Flogas range that are perfect for lighting up your brand new gas barbecue. Our range covers everything from butane gas bottles for your gas heater to propane cylinders for your BBQ and patio heaters. As well as home supply we also have a range of Flogas cylinders for business use including those needed for forklift trucks.

We have a wide range of gas equipment in our showrooms and on our website ranging from Gas Barbecues, Charcoal Barbecues, Patio Heaters, Portable Gas Heaters, Solid Fuel and Welding Equipment.

Whatever you need, we've got you covered.

innergy Group's Customer Delight Guarantee To You
Providing a timely, responsive service with integrity and a passion for excellence while striving to exceed our customers’ expectations.

Visit Website

Phone:

0113 3079050

Email:

enquiries@innergylpg.co.uk

Location:

Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG
Leeds
LS27 7LG

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innergy Group Ltd 5 star review on 20th January 2023

19kg Commercial Propane Customer

11kg Propane Customer

All Driveways

innergy Group Ltd 5 star review on 15th December 2022

Lesley And Ian

innergy Group Ltd 5 star review on 8th November 2022

Michael Tempest

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service with a smile and very helpful. Also a great range of bottled gas heaters in stock. I purchased the provence has heater. Very happy with my purchase”

Helpful Report

(York) - Posted 4 years ago

“Service with a smile and very helpful. Also a great range of bottled gas heaters in stock. I purchased the provence has heater. Very happy with my purchase”

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(York) - Posted 4 years ago

“Rocco was a nice lad looked after me. Put my bottle in. Chatty very nice”

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(Goole) - Posted 4 years ago

“Rocco was a nice lad looked after me. Put my bottle in. Chatty very nice”

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(Goole) - Posted 4 years ago

“Rocco was very helpful”

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(Goole) - Posted 4 years ago

“Rocco was very helpful”

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(Goole) - Posted 4 years ago

“Gary very helpful every time we visit”

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(Goole) - Posted 4 years ago

Hi Nicholas, many thanks for leaving us a review. Gary has not long joined innergy so receiving feedback like this is fantastic to hear. Kind regards, The innergy team

Posted 4 years ago

“Served by gary . Nothing not to like”

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(Goole) - Posted 4 years ago

“Served by gary . Nothing not to like”

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(Goole) - Posted 4 years ago

“Can service in store by gary”

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(Goole) - Posted 4 years ago

“Can service in store by gary”

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(Goole) - Posted 4 years ago

“Fantastic service in store by Gary”

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(Goole) - Posted 4 years ago

“Fantastic service in store by Gary”

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(Goole) - Posted 4 years ago

“Gary was well organised and very helpful.”

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(Goole) - Posted 4 years ago

“Gary was well organised and very helpful.”

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(Goole) - Posted 4 years ago

“Excellent service by Gary in store, Friendly and professional.”

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(Goole) - Posted 4 years ago

“Excellent service by Gary in store, Friendly and professional.”

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(Goole) - Posted 4 years ago

“Terrible Company I have been totally hassled and threatened over an alleged delivery of nearly a Year ago with absolutely no proof there is no reason for this behaviour. No signatures or proof of delivery disgusting.”

Helpful Report

Posted 4 years ago

Dear Ms B, We are sorry that you feel that we have not reached our usual excellent standards. We feel that it is important to clarify our understanding of how we have reached the current position. On the 5th November 2019 we delivered a 47kg cylinder that you had ordered. You had pre-paid for this cylinder on credit card. On the 2nd December 2019 we delivered a second 47kg cylinder that you had ordered and collected the empty original cylinder. When you placed your second order you requested a credit account to give you time to pay. We agreed to this as we always aim to support our customers. On the 16th January we collected this cylinder, at your request, as you stated that you no longer required it. We explained that we would be unable to issue a credit for this cylinder as during the six weeks that it had been in your possession a significant amount of the gas had been consumed. Initially you claimed that you had paid for this second cylinder via your credit card. We couldn’t find a record of this payment so we kindly asked if you could provide us with a bank statement to confirm. You claimed that you couldn’t do this. You then refused to pay for this cylinder as you claimed that we had not delivered it and that we couldn’t provide a proof of delivery. We provided you with proof of delivery by email, six times. You claimed that you couldn’t open the attachment so we provided you with proof by recorded post. Twice. You have also requested a credit for the virtually empty cylinder that we collected. The one that you claimed that we didn’t deliver. If you would like any further information from us – proof of delivery, copies of polite letters and telephone recordings of your conversations - we are happy to provide these, again.

Posted 4 years ago

“Rocco and your team are very punctual and reliable Rocco is always helpful in any way”

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(Goole) - Posted 4 years ago

“Excellent service Very efficiant, friendly The regular delivery driver is a credit to the company”

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(Goole) - Posted 4 years ago

Thank you for your very kind review and rating us 5/5! All the very best, The innergy team

Posted 4 years ago

innergy Group Ltd is rated 4.9 based on 2,377 reviews