innergy Group Ltd Reviews

Name: innergy Group Ltd
Address: Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG, Leeds
Rating: 4.94

4.9 Rating 2,336 Reviews

99 %

of reviewers recommend innergy Group Ltd

4.9

Based on 2,336 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About innergy Group Ltd:

Welcome to innergy Group Ltd– The Gas and Equipment Experts

innergy Group Ltd are the largest and fastest growing distributors of Flogas bottled gas cylinders and gas equipment in the UK. What does this mean for you, the customer? We're able to offer unbeatable prices on a range of products from the Flogas range that are perfect for lighting up your brand new gas barbecue. Our range covers everything from butane gas bottles for your gas heater to propane cylinders for your BBQ and patio heaters. As well as home supply we also have a range of Flogas cylinders for business use including those needed for forklift trucks.

We have a wide range of gas equipment in our showrooms and on our website ranging from Gas Barbecues, Charcoal Barbecues, Patio Heaters, Portable Gas Heaters, Solid Fuel and Welding Equipment.

Whatever you need, we've got you covered.

innergy Group's Customer Delight Guarantee To You
Providing a timely, responsive service with integrity and a passion for excellence while striving to exceed our customers’ expectations.

Visit Website

Phone:

0113 3079050

Email:

enquiries@innergylpg.co.uk

Location:

Deanhurst ParkGelderd RoadGildersomeLeedsLS27 7LG
Leeds
LS27 7LG

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innergy Group Ltd 5 star review on 20th January 2023

19kg Commercial Propane Customer

11kg Propane Customer

All Driveways

innergy Group Ltd 5 star review on 15th December 2022

Lesley And Ian

innergy Group Ltd 5 star review on 8th November 2022

Michael Tempest

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service!!!! Always ready to help.”

Helpful Report

(Leeds) - Posted 1 year ago

Hi Jenna, Thank you for taking the time to leave innergy a review, we really appreciate it. It's great to hear that our staff are always on board to help! All the best, The innergy Team

Posted 1 year ago

“Excellent service from Gary @Goole”

Helpful Report

(Goole) - Posted 1 year ago

Hi Fiona, Thank you for taking the time to leave innergy a review. We really appreciate your feedback on our Goole depot. We're really pleased you have received excellent service from our depot manager. All the best, The innergy Team

Posted 1 year ago

“Always quick to respond to phone calls and to deliver a first class service, Innergy are excellent at providing an efficient and dependable delivery to our rural location. Top marks all round.”

Helpful Report

(York) - Posted 1 year ago

Hi Mr Threapleton, Thank you for taking the time to leave innergy a review, we really appreciate it. We're really pleased to hear that response is always quick and delivery is always done in a timely manner. All the best, The innergy Team

Posted 1 year ago

“Excellent service from Gary @ Goole”

Helpful Report

(Goole) - Posted 1 year ago

Hi Fiona, Thank you for taking the time to leave innergy a review, we really appreciate it. It's great to hear that our depot manager at Goole has provided you with 5 star service. All the best, The innergy Team

Posted 1 year ago

“Easy telephone ordering and delivery is normally two days later. The delivery man connects the new tank for us and is pleasant and helpful. I was surprised to hear that payment was wanted at the time and had to write a cheque. Previously we have paid over the phone or online and cylinders have been left even if we’re out.”

Helpful Report

(York) - Posted 1 year ago

Hi Mrs Webster, Thank you for taking the time to leave your review. We’re so pleased to hear about your positive experiences with our delivery drivers and the quick turnaround from ordering to delivery. With every customer and every order – our aim is always to ensure that our customers are left delighted with the service they receive. We recently conducted a review of our accounts and to ensure we continue to offer the very best prices to our customers we made the decision to move to payment in advance or upon delivery. This means we don’t have to pay high banking charges for payments which we receive after deliveries are made and we don’t have to pass these costs onto our customers. If you want to pay the driver on delivery you can do so by having the cash or cheque ready when the delivery arrives. If you prefer to pay by card, you can pay when the driver arrives by calling our office or you can pay by card when you place your order. I hope this helps. All the best, The innergy Team

Posted 1 year ago

“Great service”

Helpful Report

(Dewsbury) - Posted 1 year ago

Hi, Thank you for your review. We also appreciate the whopping 5 stars! All the best, The innergy team

Posted 1 year ago

“Very efficient and friendly service. Recommended.”

Helpful Report

(York) - Posted 1 year ago

Hi, Thank you for taking the time to review innergy and giving us such great feedback, we really appreciate it. All the best, The innergy team

Posted 1 year ago

“Good stock decent people to deal with, perhaps Saturday opening could be considered.”

Helpful Report

(Goole) - Posted 1 year ago

Hi, Thank you for taking the time to leave our Goole depot a review and giving us an amazing 5 stars. Our Goole depot is open every Saturday from 9am - 12pm. I hope this helps. All the best, The innergy Team

Posted 1 year ago

“I went to purchase a gas cylinder from you to find that the price had risen. Yet gas prices had come down, and petrol and diesel had fallen ! So the price should have stayed the same or less. I bought the gas only to receive an email a week later stating a price cut. I ordered another bottle of gas and checked my account and you hadn't taken any money, so being fair and honest i paid for both bottles. The delivery turned up with no notice which is crazy if i wasn't in it would have been a wasted journey. Now I don't have a problem with the driver and you could say why only one star !!! Well i would have given a lot more but you sent me an email stating how you want your customers to treat your staff professionally and zero tolerance to abuse and on and on. I wasn't in anyway abusive to your staff and maybe it was sent to the wrong email address so that is the reason for 1 star.”

Helpful Report

(Manchester) - Posted 1 year ago

Hi James, Thank you for your feedback surrounding your recent delivery and your experience with innergy. The price of natural gas increased significantly last year and has since reduced in price. The price of natural gas often increased by hundreds of percent last year to both domestic and commercial customers. However, whilst the price of LPG has increased since your last order, it has only increased by a fairly small amount compared to the natural gas alternative. As such, we are unlikely to see the same reductions in the price of LPG compared to natural gas as the price of LPG has remained fairly stable. Further, the on-going conflict in Eastern Europe has caused shortages of LPG and has contributed to the recent energy crisis. We have been able to use our scale and leverage to continue to source LPG cylinders at competitive prices which has enabled us to supply our customers at stable prices throughout this challenging period. The emergency LPG temporary surcharge which previously was in place has now been removed from all our cylinders. With regards to your recent bottled gas delivery, we can only apologise that the delivery was made without the depot notifying you and we apologise if this caused you any inconvenience. When we receive customer orders, we ask our customers their preferred day for delivery however, if and when we have to reschedule the delivery for any reason, the Depot Manager should call you to notify you. Last week our Commercial Director shared an email with all of our customers regarding our internal dignity at work policy and our company wide core values. Our company values which include passion, respect, inclusivity and curiosity are values that we massively pride ourselves on. We felt that this is something we wanted to communicate with our customers. Please be assured that this email was in no way directed to yourself. We hope that this may make you consider revising your review and rating us 1 star as we pride ourselves on providing a customer delight service to each and every customer. If you have any queries, please do not hesitate to get in touch with us again. Kind regards, The innergy team

Posted 1 year ago

“Excellent customer service. Excellent price. 5* Will recommend”

Helpful Report

(Leeds) - Posted 1 year ago

Hi, Thank you for taking the time to review innergy and giving us such great feedback, we really appreciate it. All the best, The innergy team

Posted 1 year ago

“High class supplier, always competetive pricing and prompt delivery. Wouldn't go anywhere else. Recommended to al neighbouring businesses.”

Helpful Report

(Knottingley) - Posted 1 year ago

Hi, Thank you for taking the time to review our services at the Knottingley depot and rating us a fab 5 stars. We're really glad that your orders are delivered in a timely manner. All the best, The innergy team

Posted 1 year ago

“Mark & Andy are fabulous from the York branch, would not go any where else, brilliant 😀”

Helpful Report

(York) - Posted 1 year ago

Hi, Thank you for reviewing our York depot and giving us an amazing 5 stars, we really appreciate it. We are really pleased to receive such great feedback for our depot manager and driver, Mark and Andy and glad that they could help! All the best, The innergy Team

Posted 1 year ago

“Always helpful. Lovely staff when ordering. They come when they say they will ! They always put everything back after changing the bottles. Thoroughly satisfied with them”

Helpful Report

(Manchester) - Posted 1 year ago

Hi Margaret, Thank you for taking the time to review innergy, we really appreciate it. It's great to hear that our staff are helpful and your deliveries are always on time! All the best, The innergy Team

Posted 1 year ago

“Deliveries on time”

Helpful Report

(Goole) - Posted 1 year ago

Hi Martyn, Thank you for taking the time to leave us a review and giving us an amazing 5 stars. We are super happy that your orders are always delivered in a timely manner. All the best, The innergy Team

Posted 1 year ago

“Very responsive to any query raised with great level of knowledge to support you.”

Helpful Report

(Goole) - Posted 1 year ago

Hi, Thank you for taking the time to review innergy, we really appreciate it. We're really glad that our staff are able to respond quickly and are able to support you with any queries you may have. All the best, The innergy Team

Posted 1 year ago

“The driver was very helpful with me being at work and the property being difficult to find!! I really appreciate his help”

Helpful Report

(Manchester) - Posted 1 year ago

Hi Joe, Thank you for reviewing innergy, we really appreciate your feedback. We're really glad that our delivery driver was able to work with you in order to get your order delivered to you! Kind Regards, The innergy Team

Posted 1 year ago

“Friendly and professional team. In fact I travel 20 miles to get my gas bottle as the service I receive from you is far superior to anyone local to me. Keep up the good work 👍”

Helpful Report

(Manchester) - Posted 1 year ago

Hi Steve, Thank you for taking the time to review innergy, we really appreciate it. We aim to provide customer delight with all of our customers and we were so pleased to hear that we have been able to achieve this with the service we provide you. All the best, The innergy Team

Posted 1 year ago

“everything fine”

Helpful Report

(York) - Posted 1 year ago

Hi, Thank you for reviewing innergy and giving us an amazing 5 stars! All the best, The innergy Team

Posted 1 year ago

“First class service, always fast to deliver and very competitively priced! Keep up the great work and you'll make lots of customers very happy 😁”

Helpful Report

(Leeds) - Posted 1 year ago

Hi, Thank you for leaving innergy such great feedback, we really appreciate it. We're pleased to hear that the service you receive from us is first class and your deliveries are always fulfilled in a timely manner. All the best, The innergy Team

Posted 1 year ago

“Very good service nice people respect”

Helpful Report

(Manchester) - Posted 1 year ago

Hi, Thank you for taking the time to leave us a review and giving us an amazing 5 stars. All the best, The innergy Team

Posted 1 year ago

innergy Group Ltd is rated 4.9 based on 2,336 reviews