Heylo Reviews

Name: Heylo
Address: Heylo Ltd., 81 Tinshill Lane, Cookridge, Heylo Ltd., 81 Tinshill Lane, Cookridge, North Yorkshire
Rating: 4.54

4.5 Rating 714 Reviews

89 %

of reviewers recommend Heylo

4.5

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Heylo:

Making keto and low carb fun, tasty and simple. Discover our online shop full of trusted keto and low carb brands and free keto lifestyle tips.

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Heylo 5 star review on 19th October 2024

Tamia Cousillas Barrella

Claire O'Meara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really surprised at how good this was,really enjoying the taste and texture.Will definitely order more soon,when got room in freezer.(freezes very well)Arrived by noon day after ordering,no problems as was Royal Mail.”

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Posted 1 year ago

“Excellent product”

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Posted 1 year ago

“Bought a selection of rolls, bagels and sliced seeded bread to try and on the whole I wasn't disappointed. I didn't love the rolls - the texture just didn't work for me but the bagels are very nice toasted and quite filling. The seeded loaf though is fabulous...I toast it twice as it seems to need longer and works great with peanut butter! I find the prices reasonable (for keto products) and will definitely be back for more.”

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Posted 1 year ago

“Great bakery, the lowest carbs and kcal so far and the taste like normal shop stuff which I missed the most over last few years. I've tried my own but unfortunately all recipes contain too much vital fibre harmful for me and are high in kcal so quit it. Now breakfasts, lunches, burgers, hod dogs are real pleasure with no harm and guilt. Just perfect.”

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Posted 1 year ago

It's brilliant to hear that Heylo products are working so well for you. Thanks for sharing :)

Posted 1 year ago

“Best low carb bread I’ve ever tried. My boyfriend had these no knowing the difference and didn’t realise! He even said they tasted better before I told him they were the Heylo ones! All we are missing now is pita pockets!”

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Posted 1 year ago

“Bread is the one thing I miss but now I don't have too. All the bread products I've bought are fab! I love the new white sliced and the cinnamon raisin bread is lush 🤩”

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Posted 1 year ago

“order bread and rosemary cracker cannot fault them been on keto for 9 months and never looking back , cannot fault the price and understand it could be cheaper but its a must whilst i stick to my change of life and delivery is prompt. stock could be better as postage is high if you order more than once. looking forward to trying more.”

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Posted 1 year ago

“Excellent product great for my diabetes, helps to keep my blood sugar low”

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Posted 1 year ago

Thanks for sharing your feedback. We're always over the moon to hear about Heylo bread helping people with their health :)

Posted 1 year ago

“I’ve had the bread on several occasions before & love it, I also got the bagels this time & they are superb! So filling & absolutely delicious. They really help me stick to my target macros. Obv it would be wonderful if they were a little cheaper, but I’m worth it!”

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Posted 1 year ago

“Quick delivery. Everything arrived well packed in a box. I ordered a big starter pack to try out the various products. So far I've only had the bagels and the Artisan bread rolls. Both were delicious. The bagels weren't exactly bagels, to me they tasted like dense seeded bread cooked in rings to look like bagels. That said, they were good. The bread rolls are a little heavy and chewy but I like that, although I get that the texture wouldn't suit everyone. The products are all rather expensive so I don't want to share them with the family, but happy to pay to keep on a low carb diet myself. These are certainly the best low carb bread products I have tried, so I will keep a stock in the freezer!”

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Posted 1 year ago

Thanks very much for sharing such a detailed review. We love to hear that people are enjoying Heylo bread and it is useful for their low-carb journey. :)

Posted 1 year ago

“The taste was very off putting. Almost had a burnt aftertaste.”

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Posted 1 year ago

So sorry to hear you haven't enjoyed the product, unlike the thousands of customers who regularly buy and love Heylo. We thank you for giving it a try. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch. Kind regards, The Heylo Team

Posted 1 year ago

“I had several issues throughout the order and delivery process but these were resolved and the products are delicious!”

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Posted 1 year ago

Hi Sophie, Please accept our sincere apologies for your experience with this order. We hope the delivery refund and free-of-charge items went some way to show that we care deeply about each customer's experience at Heylo and this is not our usual standard. We did have a temporary glitch in the system that caused an issue, but we're pleased to report this has been fully resolved. Please do not hesitate to get in touch if you have any other concerns. Kind regards, The Heylo Team

Posted 1 year ago

“The best low carb bread products I've had. Prompt delivery at reasonable prices, thank you.”

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Posted 1 year ago

Thanks so much for sharing :) It's lovely to hear your feedback.

Posted 1 year ago

“Best low carb bread I tried so far”

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Posted 1 year ago

“It's the second time I have bought the low carb Cinnamon and raisin loaf and I think it's lovely - easy to stick in the toaster from frozen too.”

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Posted 1 year ago

Hi, Very happy to hear that you're enjoying the cinnamon raisin loaf. Thanks :) Happy toasting!

Posted 1 year ago

“The white bread, bagels and sub rolls are a total game changer, especially if you’re following a low carb way of eating. Loved the bagels especially. My order was delayed, but CS kept me informed. Everything arrived well packed and fresh. I divided everything up into individual servings and put them well wrapped into the freezer. I’ll be back for more!”

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Posted 1 year ago

“I bought the obsessed bundle and have tried the lighter white , bagel and cinnamon raison loaf so far, had them all toasted and really enjoyed them, I think the bundle is good value and very nice quality for lo carb products. Bundle arrived quickly, nice and fresh, I put them straight in the freezer and use them from there. Will definitely buy again. Favourite so far was the bagel.”

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Posted 1 year ago

Hi, We're thrilled to hear that you're enjoying the bread bundle. Thanks for sharing.

Posted 1 year ago

“Whilst the products are great, service times are poor. I have ordered twice and on both occasions the products have arrived later than I would have expected. Also a product I ordered was deleted and the first I knew was when I got a credit notification - if a product isn’t available then don’t let people buy it on the website (surely the website should be updated in line with stock levels?). Whilst I can understand that this is a small growing company, using this as an excuse is really not good enough. If you can’t afford to improve service levels or ensure good stock control, then perhaps your business model is wrong?”

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Posted 1 year ago

Hi, We're very sorry that you have experienced this frustration. We were expecting the stock in time to fulfil orders. We hope the full refund you have received will help reassure you that we care deeply about customer’s experiences with us and it is not the level of our usual service. Kind regards, The Heylo Team

Posted 1 year ago

“Really pleased with my order I was recommended your company and you didn’t disappoint - thanks! Super fast delivery too”

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Posted 1 year ago

“Great tasting bread, good value and a great service. Thanks”

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Posted 1 year ago

Heylo is rated 4.5 based on 714 reviews