Heylo Reviews

Name: Heylo
Address: Heylo Ltd., 81 Tinshill Lane, Cookridge, Heylo Ltd., 81 Tinshill Lane, Cookridge, North Yorkshire
Rating: 4.54

4.5 Rating 714 Reviews

89 %

of reviewers recommend Heylo

4.5

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Heylo:

Making keto and low carb fun, tasty and simple. Discover our online shop full of trusted keto and low carb brands and free keto lifestyle tips.

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Heylo 5 star review on 19th October 2024

Tamia Cousillas Barrella

Claire O'Meara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“10 out of 10”

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Posted 4 months ago

“Great products, just wish they were more affordable”

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Posted 5 months ago

“Excellent products for my keto diez”

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Posted 5 months ago

“Great customer service! Love your products & you’re on the best “Carb Manager App”. This definitely shows you’re helping people on Keto & Low Carb eating. ⭐️⭐️⭐️⭐️⭐️”

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Posted 5 months ago

“Awful, messed up my order, I ordered the bundle to try before subscription and all I received was one loaf of cinnamon bread, emailed and they sorted it out but when the rest of my order came it had been shoved into a box that was too small and was badly squashed so I couldn't do anything to make use of the bread and rolls, contacted them on social media- no response, emailed- eventually I got some kind of response saying they couldn't find my order tracking, I wasn't saying it had not been delivered! Asked them to re read my email and no response, it's been well over a week, it's a shame as the cinnamon loaf was nice but the customer service, delivery and (lack of) response were terrible. Have tried another company that does similar, so far so good.”

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Posted 5 months ago

Hi Lucy, We're really sorry that you've had this experience. It's not our usual standard. We aim to respond to every message within 24 hours. And we will always replace bread that doesn't arrive in top condition. Please let us know which of your items need a further replacement due to the packing error at heretohelp@weareheylo.com As soon as you let us know, we will raise the order for replacements (Monday - Friday). This will be sent on 24hr tracked. Kind regards, The Heylo Team

Posted 5 months ago

“Absolutely delicious!!! The closest to ‘normal’ bread I’ve found!! Thank you Heylo!!”

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Posted 5 months ago

“Delicious and easy to eat and digest.”

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Posted 5 months ago

“The keto bread is delicious. I ordered it a few times already. I haven’t tried anything else yet.”

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Posted 5 months ago

“On a low carb level they help my diabetes. On taste wise they can be a bit dry. It's more edible with something to drink along.”

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Posted 5 months ago

“It's the best.”

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Posted 5 months ago

“Best bread for low carb”

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Posted 6 months ago

“Bread very tasty and especially seeded bread quite filling. Recommended”

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Posted 6 months ago

Hi, Thanks for sharing. :) :) Great to hear that you're enjoying Heylo bread!

Posted 6 months ago

“Thank God for Heylo - I can have sandwiches again! The seeded bread is lovely and very filling - will definitely order again. Thank you!”

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Posted 6 months ago

Thanks for sharing :) :) That's made our day to hear!

Posted 6 months ago

“Too small and too expensive, Not really sure of the carb contents as raised sugar levels above normal without eating anything else. Don't trust this bread and won't spend £8 on another test.”

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Posted 6 months ago

“Amazing products, will definitely be ordering again!”

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Posted 7 months ago

“Delicious, very tasty and stays fresh for a long time.”

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Posted 7 months ago

“I cannot say anything wrong about products. I was ordering only one type of bread, it was really well made and tasty. It's nothing about bread... This is the worst company I ever dealt with. Despite their declarations they don't care about customers and completely don't keep their promises. I'm again short almost £20, because Heylo dared take money from my bank account. I spoke to them couple of times and they promise me to find what is wrong. There is no existing subscription on my Heylo account, but money are taking every week. I'm so tired and disgusted of this company practice. Take my honest advice, never deal with them.”

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Posted 7 months ago

Hi Pawel, Please be assured that we are working with Shopify to identify any payment transaction error as this is not currently immediately visible. We're really sorry for any inconvenience and will continue to keep in communication with you until there is a resolution. Kind regards, The Heylo Team

Posted 7 months ago

“How long does delivery take”

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Posted 8 months ago

Hi, We offer next working day delivery and two working days delivery. Thanks!

Posted 7 months ago

“Lovely bread. tasty and very filling even though it’s small”

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Posted 8 months ago

Hi, Lovely to hear that you're enjoying Heylo bread, thanks for sharing. Heylo slices are smaller than hi-carb bread as they are packed with protein and fibre. They do however weigh a similar amount to a thin white slice. Please let us know if you require any further info.Kind regards, The Heylo Team

Posted 7 months ago

“Best keto”

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Posted 8 months ago

Heylo is rated 4.5 based on 714 reviews