Heylo Reviews

Name: Heylo
Address: Heylo Ltd., 81 Tinshill Lane, Cookridge, Heylo Ltd., 81 Tinshill Lane, Cookridge, North Yorkshire
Rating: 4.54

4.5 Rating 698 Reviews

89 %

of reviewers recommend Heylo

4.5

Based on 698 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Heylo:

Making keto and low carb fun, tasty and simple. Discover our online shop full of trusted keto and low carb brands and free keto lifestyle tips.

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Heylo 5 star review on 19th October 2024

Tamia Cousillas Barrella

Claire O'Meara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These are by far the BEST low carb bagels I have tried anywhere! I've already ordered a few times and I will be making plenty more orders for these on a regular basis. So yummy and they actually taste like a bagel!”

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Posted 1 year ago

“So pleased to have found you. Your products are outstanding. Really pleased with my purchases, so much so I have ordered again. Bagels, artisan bread, jam, sweet snack bars. The most tastiest bread I have ever bought. Tried shop bought products but they do not compare.”

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Posted 1 year ago

“Sorry not a hit just like a huge bread roll”

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Posted 1 year ago

“Hiya I have just discovered your website and as I have been a diabetic for 3 years I thought I would buy a not cross buns I am utterly stunned and astonished how delicious they tasted I can't believe they are only 5.6 carbs each highly recommended”

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Posted 1 year ago

“Having been recently diagnosed as Pre Diabetic, I have to watch my Carb intake. I discovered Heylo after many months of cutting breads from my diet completely and missing them. I am also Vegan...for over 50 years now...which made it even more difficult to find suitable foods. Then Heylo changed my life. Low carb, Vegan, and great taste..I could ask for nothing more. Today I discovered your delicious bagels, always a favourite treat, so life is very, very interesting now and full of flavour, taste and guilt free. Thank you Heylo, a real life saver. **********”

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Super !!!”

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Posted 1 year ago

“LOVED the items I ordered. It's my first time ordering from this company and I tried the bread, palmini spaghetti and the bluebbery keto jam. I was really really pleased with the taste and quality! My order was delivered very quickly too. Will definitely be coming back very frequently, especially for the bread! Yummy :)”

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Posted 1 year ago

“Very disappointing experience from Heylo. Amazing product range which I would have likely purchased from again and again but I paid for fast delivery 10 days ago and I'm still waiting.....the logistics company they use are awful. They aparrently tried on Friday to deliver but as there was no one in they were going to try the next day, I added an instruction on the courier's website that they can leave in my shed in case they came back the next day. Saturday rolled round and no e-mail to say they were trying to redeliver that day, Sunday came and randomly I DID get a redelivery notification that my parcel was to be delivered today...were now at 22:19 and the tracking advises that the item was been out for delivery since 11 this morning. I originally ordered over a week ago with fast delivery, Heylo then refunded the delivery fee as they'd aparrently sold out of bread that week. It would be really great for customers if at this point they can advise either sold out or preorder only. I would have preferred they didn't refund the delivery fee initially and got my things to me quicker when they came back into stock. It's a shame as there were so many things I wanted to try from their website, but as the majority of the products require a degree of freshness given that it is bread, I would be reluctant to order again and have to wait almost 2 weeks for delivery, when I'd initially paid for 1-2 day postage.”

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Posted 1 year ago

Hi Francesca, Very sorry to hear that you have had a terrible experience getting your order delivered to you. We try very hard to offer excellent customer service, but the recent delivery issues are very much out of our control. We can't use Royal Mail due to their continuous strikes, and DPD has advised that they have a huge back log due to the terrible recent weather and also everyone switching to use them as no Royal Mail. We will always refund or send out replacement items if they arrive not fresh due to delayed delivery times, and our customer service team are very quick at getting back to our customers to advise of any issues. Once again, very sorry that you have not had our usual 1st class Heylo experience and if you do decide to order from us again in the new year just send us an email prior and we will happily add in a few extra goodies! Best, Heidi (Founder)

Posted 1 year ago

“Lovely rolls and bread. Thank you!”

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Posted 1 year ago

“One of the nicest low carb breads I've found.”

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Posted 1 year ago

“On the whole very pleased with the products,though quite expensive.won’t be buying the Fatt biscuits again as over £2 for one small biscuit is ridiculous.”

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Posted 2 years ago

Hi, Thank you for taking the time to leave us a review, we really value your feedback. I’m very sorry that you were unhappy with the price of your Fatt bars. We do try and make our items as affordable as possible so everyone can benefit, but unfortunately, low carb ingredients are a lot more expensive than regular ingredients :(. If there is anything else we can do or if you have any questions, please don't hesitate to email our customer service team at heretohelp@weareheylo.com. Have a great day, Sian

Posted 2 years ago

“Very good bread. But a bit too expensive”

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Posted 2 years ago

“Some fantastic customer service from Heylo to me following a mix up with an order. Problem solved very quickly and efficiently. Thank you Heylo 👍👍👍”

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Posted 2 years ago

“I am so glad I found Heylo, I have loved all the products I've tried so far and the best thing is that I know I will have lost weight when I go to see my GP later this month.”

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Posted 2 years ago

“Great alternative will buy again, lowest carb count that I have seen.”

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Posted 2 years ago

“Delicious taste just like regular bread”

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Posted 2 years ago

“Ordered for the first time as I am on a low carb diet. Love the product variety. There was a problem with my shipping address on the system and when I contacted Heylo they quickly changed it and my order arrived on time within 2 days of placing the order. And I am in love with the bread! Have to try the other products out but I am very happy so far - 5 stars.”

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Posted 2 years ago

“Great company making it easier to access decent low carb products.”

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Posted 2 years ago

“Products are great and everything is fine until something goes wrong with delivery! Customer Services team are very lacking in helping customers get their order and after over 2 weeks of waiting and having to keep getting in touch it has still not arrived!!!! Very poor service!”

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Posted 2 years ago

Hi Nick, Thank you for taking the time to leave us a review. I'm ever so sorry to hear of the troubles you have experienced with your recent Heylo order - we take this feedback very seriously and will do whatever we can to try and resolve the issue for you. I have asked for your query to be dealt with as a priority so I really hope we can get this sorted ASAP for you. My apologies once again. Sian

Posted 2 years ago

Heylo is rated 4.5 based on 698 reviews