Heylo Reviews

Name: Heylo
Address: Heylo Ltd., 81 Tinshill Lane, Cookridge, Heylo Ltd., 81 Tinshill Lane, Cookridge, North Yorkshire
Rating: 4.54

4.5 Rating 714 Reviews

89 %

of reviewers recommend Heylo

4.5

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Heylo:

Making keto and low carb fun, tasty and simple. Discover our online shop full of trusted keto and low carb brands and free keto lifestyle tips.

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Heylo 5 star review on 19th October 2024

Tamia Cousillas Barrella

Claire O'Meara

Anonymous

Anonymous // 01/01/2019

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“Excellent”

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Posted 1 year ago

“Super !!!”

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Posted 2 years ago

“LOVED the items I ordered. It's my first time ordering from this company and I tried the bread, palmini spaghetti and the bluebbery keto jam. I was really really pleased with the taste and quality! My order was delivered very quickly too. Will definitely be coming back very frequently, especially for the bread! Yummy :)”

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Posted 2 years ago

“Very disappointing experience from Heylo. Amazing product range which I would have likely purchased from again and again but I paid for fast delivery 10 days ago and I'm still waiting.....the logistics company they use are awful. They aparrently tried on Friday to deliver but as there was no one in they were going to try the next day, I added an instruction on the courier's website that they can leave in my shed in case they came back the next day. Saturday rolled round and no e-mail to say they were trying to redeliver that day, Sunday came and randomly I DID get a redelivery notification that my parcel was to be delivered today...were now at 22:19 and the tracking advises that the item was been out for delivery since 11 this morning. I originally ordered over a week ago with fast delivery, Heylo then refunded the delivery fee as they'd aparrently sold out of bread that week. It would be really great for customers if at this point they can advise either sold out or preorder only. I would have preferred they didn't refund the delivery fee initially and got my things to me quicker when they came back into stock. It's a shame as there were so many things I wanted to try from their website, but as the majority of the products require a degree of freshness given that it is bread, I would be reluctant to order again and have to wait almost 2 weeks for delivery, when I'd initially paid for 1-2 day postage.”

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Posted 2 years ago

Hi Francesca, Very sorry to hear that you have had a terrible experience getting your order delivered to you. We try very hard to offer excellent customer service, but the recent delivery issues are very much out of our control. We can't use Royal Mail due to their continuous strikes, and DPD has advised that they have a huge back log due to the terrible recent weather and also everyone switching to use them as no Royal Mail. We will always refund or send out replacement items if they arrive not fresh due to delayed delivery times, and our customer service team are very quick at getting back to our customers to advise of any issues. Once again, very sorry that you have not had our usual 1st class Heylo experience and if you do decide to order from us again in the new year just send us an email prior and we will happily add in a few extra goodies! Best, Heidi (Founder)

Posted 2 years ago

“Lovely rolls and bread. Thank you!”

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Posted 2 years ago

“One of the nicest low carb breads I've found.”

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Posted 2 years ago

“On the whole very pleased with the products,though quite expensive.won’t be buying the Fatt biscuits again as over £2 for one small biscuit is ridiculous.”

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Posted 2 years ago

Hi, Thank you for taking the time to leave us a review, we really value your feedback. I’m very sorry that you were unhappy with the price of your Fatt bars. We do try and make our items as affordable as possible so everyone can benefit, but unfortunately, low carb ingredients are a lot more expensive than regular ingredients :(. If there is anything else we can do or if you have any questions, please don't hesitate to email our customer service team at heretohelp@weareheylo.com. Have a great day, Sian

Posted 2 years ago

“Very good bread. But a bit too expensive”

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Posted 2 years ago

“Some fantastic customer service from Heylo to me following a mix up with an order. Problem solved very quickly and efficiently. Thank you Heylo 👍👍👍”

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Posted 2 years ago

“I am so glad I found Heylo, I have loved all the products I've tried so far and the best thing is that I know I will have lost weight when I go to see my GP later this month.”

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Posted 2 years ago

“Great alternative will buy again, lowest carb count that I have seen.”

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Posted 2 years ago

“Delicious taste just like regular bread”

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Posted 2 years ago

“Ordered for the first time as I am on a low carb diet. Love the product variety. There was a problem with my shipping address on the system and when I contacted Heylo they quickly changed it and my order arrived on time within 2 days of placing the order. And I am in love with the bread! Have to try the other products out but I am very happy so far - 5 stars.”

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Posted 2 years ago

“Great company making it easier to access decent low carb products.”

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Posted 2 years ago

“Products are great and everything is fine until something goes wrong with delivery! Customer Services team are very lacking in helping customers get their order and after over 2 weeks of waiting and having to keep getting in touch it has still not arrived!!!! Very poor service!”

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Posted 2 years ago

Hi Nick, Thank you for taking the time to leave us a review. I'm ever so sorry to hear of the troubles you have experienced with your recent Heylo order - we take this feedback very seriously and will do whatever we can to try and resolve the issue for you. I have asked for your query to be dealt with as a priority so I really hope we can get this sorted ASAP for you. My apologies once again. Sian

Posted 2 years ago

“Like other customers have mentioned, placed an order with 1-2 day delivery. Did not receive the majority of the products till 5 days later, and after chasing customer service twice. The hot cross buns were missing as they were out of stock. I was told that there would be further delay because of the heat and would receive them beginning of next week. Still haven’t received the product or a response from customer service. It’s a shame because everything was delicious and could be a game-changer for people on keto… Such a shame.”

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Posted 2 years ago

Hi Ada, Thank you for taking the time to leave us a review, we really appreciate your feedback. I'm ever so sorry to hear of the troubles you experienced with your recent order. As a growing business, we are aware that our response times have been a little slower than usual and we sincerely apologise for that. We are working really hard to improve this service and appreciate you bearing with us. Our dedicated customer service team operate Monday - Friday 8am - 5pm with a typical response time of 24hrs although sometimes it can take up to 48hrs. Could I please ask you to email heretohelp@weareheylo.com one more time with your name, order number and the issue and I will ensure that your query is dealt with. My apologies once again, Sian

Posted 2 years ago

“bread is lovely, and it's keto, so I am not missing out on anything”

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Posted 2 years ago

“Loved the products but was bitterly disappointed with total lack of customer service when I tried to tell them my bre3ad had been flattened by being in the same box as heavier products. I wrote to customer services twice and had no reply and even thought their bread is the best I have tried, I will not use again unless they manage to respond to my genuine complaint”

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Posted 2 years ago

Hi Sue, Thank you for taking the time to leave us a review, we really appreciate your feedback. I'm ever so sorry to hear of the troubles you experienced when trying to contact us. As a growing business, we are aware that our response times have been a little slower than usual and we sincerely apologise for that. We are working really hard to improve this service and appreciate you bearing with us. Our dedicated customer service team operate Monday - Friday 8am - 5pm with a typical response time of 24hrs although sometimes it can take up to 48hrs. I will forward your query on to our customer service team to try and speed things up. My apologies once again, Sian

Posted 2 years ago

“I love the product, don't get me wrong, but the way the company hook you in with discounts, then hike up the free delivery charges really takes advantage of those people who rely on a low carb diet. I will not be using you again.”

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Posted 2 years ago

Hi Josie, Thank you for taking the time to leave us a review, we really appreciate your feedback. I'm ever so sorry to hear that you are disappointed with our service and the increase in free delivery charges. Our goal as a company really is to try to make low-carb living easily accessible for all and we do absolutely everything possible to keep our prices low for our customers but unfortunately, from time to time we do need to adjust our prices according to inflation rates and increased rates from our suppliers. We are very sad to see you go but we understand and hope to welcome you back one day in the future. My apologies once again, Sian

Posted 2 years ago

“Ordered a month ago, paid for a 4 day delivery. Haven’t received my order yet as it hasn’t been delivered. I have since received an usual amount of phone calls and junk emails since asking for me to confirm my address or they can’t deliver. Not one of the delivery company names is the same. Maybe a coincidence but something doesn’t sit right. I have contacted Heylo they say they’ll message back but haven’t so far. Oh well enjoyed the money I wasted on your company and I’d advise everyone to steer well clear.”

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Posted 2 years ago

Hi there, Thank you for taking the time to leave us a review, we really value your feedback. I'm ever so sorry to hear that your recent experience with Heylo wasn't a positive one, we take these matters very seriously and hope to be able to rectify the issue. Could I please ask you to email our Customer Service team at heretohelp@weareheylo.com with your name, order number and an explanation of your experience? I will personally ensure that your query is dealt with as a priority. Thank you and my sincerest apologies again, Sian

Posted 2 years ago

Heylo is rated 4.5 based on 714 reviews