H. R. Higgins Reviews

Name: H. R. Higgins
Address: 79 Duke Street, 79 Duke Street, London
Rating: 4.88

4.9 Rating 1,808 Reviews

98 %

of reviewers recommend H. R. Higgins

4.9

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About H. R. Higgins:

H.R. Higgins (Coffee-Man) Ltd., established in central London in 1942, is a specialist supplier of fine coffees and teas. Operating from Duke Street, London W1 and Waltham Abbey in Essex, H.R. Higgins and Online, is run by the grandson of founder Harold R. Higgins. It supplies the best available coffees and teas to discerning connoisseurs in all parts of the United Kingdom and all over the world.

Visit Website

Phone:

01947 466640

Email:

info@hrhiggins.co.uk

Location:

79 Duke Street,
79 Duke Street
London
W1K 5AS

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H. R. Higgins 5 star review on 29th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Sir/Madam, I have been buying Russian Caravan tea from you for at least 15 years and have enjoyed it every time. However this recent order has had to be returned to you as it was scented with another tea/flavour (possibly Earl Grey?). I do hope this was/is a one off occurence and was a mistake as it spoilt the taste of the tea. I have still given 4 out 5 in the ratings on the basis that when I rang your office in Yorkshire, the lady (I think it was Sarah) organised collection of the scented tea the next day and which I hope will be replaced just as quickly. I would also appreciate a response to this note to ensure it has reached the right people.”

Helpful Report

Posted 9 months ago

Good Morning Christopher, Thank you for the feedback regarding the Russian Caravan Tea, we are sorry to hear that it tasted different on this occasion. On receipt of receiving the Tea back at the Roastery, our Roaster will cup the Tea, along side the current batch and we will of course come back to you with our findings. Thank you again for taking the time to contact us, we always investigate any concerns and of course a replacement will be sent out to you.

Posted 9 months ago

“I'm very pleased with my size 4 coffee filter papers. I get through a lot, and am delighted to be able to buy in decent numbers. I got in a muddle with my order, but a very kind person sorted it out for me very efficiently, and my order arrived promptly. So I'm very happy. A nice company to do business with!”

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Posted 9 months ago

“The coffee arrived very quickly. Have been getting coffee from HR Higgins for many years before moving to Lavazza Blue coffee pods. However the latter is not as good as it used to be, hence moved back to proper coffee beans. Enjoying the Santiago blend, but will get back to the Creole blend, which has always been my favourite.”

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Posted 9 months ago

“Courteous, knowledgeable, swift service, superb quality and exceptional value for money. Why didn’t I discover H.R Higgins earlier in my life !”

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Posted 9 months ago

Thank you Graham, what a lovely review, we appreciate you taking the time to leave us this feedback and we are thrilled you are enjoying our products.

Posted 9 months ago

“I've never been disappointed, in over 40 years, with coffee bought from H.R.Higgins. Thank you for being consistently good at what you do. Sheila K Madhvani”

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Posted 9 months ago

“First time I have made a purchase from H R Higgins. I based my decision mainly on delivery and availability of product I wished to buy. I had some contact with a member of staff and found her to be both friendly and knowledgeable . Would recommend this company and will purchase from them in the future.”

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Posted 9 months ago

“I know HR HIggins since 2014 and happy that HR Higgings is offering international online shopping. I bought 4 different coffees and very satisfied of this experience.”

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Posted 10 months ago

“Always excellent coffee quality.”

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Posted 10 months ago

“Having lived in Australia for 25 years, I'm seriously fussy about my coffee. This coffee is excellent.”

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Posted 10 months ago

“Great Company, lovely staff and superb teas!”

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Posted 10 months ago

“This is the first purchase I have made with H R Higgins and I am very satisfied with their prompt service. I will certainly buy from them again.”

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Posted 10 months ago

“I like light roasted coffee beans and I tried many brands I can’t say they weren’t good but as a quality I like the coffee blend from H. R Higgins more more so thank you for delivering my order with lots of love:)”

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Posted 10 months ago

“Prompt delivery as always, and lovely tea.”

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Posted 10 months ago

“I have been ordering tea and coffee from Higgins since Covid and have a subscription. The service has always been excellent with orders coming promptly. The variety of coffee and teas is second to none and arrives in good condition.”

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Posted 10 months ago

“I don’t live in London. But I’m a regular visitor and whenever I’m there I’ll always pop into H R Higgins to buy some coffee and tea. The goods and the services are always of a very high quality. One small bug bear however - I used to buy the medium roast Bourbon coffee. However, the medium roast has now been mysteriously discontinued- it’s now a dark roast only, and it makes for a much more bitter drink. Sad, but there you go… nothing lasts forever, does it?”

Helpful Report

Posted 10 months ago

Hi Stuart, Thank you for your feedback, you are quire right, we did used to offer the Brazil Yellow Bourbon, in a medium roast, however the Roaster made the decision to only offer one roast, rather than two, as ultimately, he felt the coffee was at its best, profiled as a darker roast. We believe that this highlights all the hard work that the farmers do without compromise. We roast this Brazil Yellow Bourbon dark to bring out its delectable smoothness and flavours of rich dark chocolate with blackcurrant and plum notes.

Posted 10 months ago

“I was gifted a voucher for Christmas from my son who knows I am a coffee addict. ordered 3 x 250grm samples and Just love them. My favourite ones are the Christmas blend & the 1942 blend and I will be ordering more of these>”

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Posted 10 months ago

“Prompt delivery and then the fun of opening the package. Gorgeous aromas oozed out and it wasn’t long before my coffee was ready. Thank you”

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Posted 10 months ago

“Prompt delivery of delicious coffee beans, thank you”

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Posted 10 months ago

“Great Assam tea and now a great little glass teapot - I will be buying another”

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Posted 10 months ago

Hi Fiona, Thank you very much for the lovely feedback, we're glad to hear you're enjoying the glass teapot - it's one of our favourites too! Best wishes from all at H.R Higgins

Posted 10 months ago

“There was missing items from the orders I recieved only 1 galapagos although i ordered 3 items and the delivery company was soo bad aramex the shipment delayed”

Helpful Report

Posted 11 months ago

Dear Reem, We are very sorry to hear that your order was incorrect, we have replied to your email from the 13.01.24, this morning, outlining how we can resolve this matter for you. With regards to the feedback regarding the delivery, we will look into this with our Shipping partner. We as a Company will always strive to make things right, so please be assured we take all feedback seriously. Best wishes from the H.R.Higgins Team.

Posted 11 months ago

H. R. Higgins is rated 4.9 based on 1,808 reviews