H. R. Higgins Reviews

Name: H. R. Higgins
Address: 79 Duke Street, 79 Duke Street, London
Rating: 4.88

4.9 Rating 1,816 Reviews

98 %

of reviewers recommend H. R. Higgins

4.9

Based on 1,816 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About H. R. Higgins:

H.R. Higgins (Coffee-Man) Ltd., established in central London in 1942, is a specialist supplier of fine coffees and teas. Operating from Duke Street, London W1 and Waltham Abbey in Essex, H.R. Higgins and Online, is run by the grandson of founder Harold R. Higgins. It supplies the best available coffees and teas to discerning connoisseurs in all parts of the United Kingdom and all over the world.

Visit Website

Phone:

01947 466640

Email:

info@hrhiggins.co.uk

Location:

79 Duke Street,
79 Duke Street
London
W1K 5AS

Write Your review

Tell us how H. R. Higgins made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

H. R. Higgins 5 star review on 29th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like light roasted coffee beans and I tried many brands I can’t say they weren’t good but as a quality I like the coffee blend from H. R Higgins more more so thank you for delivering my order with lots of love:)”

Helpful Report

Posted 11 months ago

“Prompt delivery as always, and lovely tea.”

Helpful Report

Posted 1 year ago

“I have been ordering tea and coffee from Higgins since Covid and have a subscription. The service has always been excellent with orders coming promptly. The variety of coffee and teas is second to none and arrives in good condition.”

Helpful Report

Posted 1 year ago

“I don’t live in London. But I’m a regular visitor and whenever I’m there I’ll always pop into H R Higgins to buy some coffee and tea. The goods and the services are always of a very high quality. One small bug bear however - I used to buy the medium roast Bourbon coffee. However, the medium roast has now been mysteriously discontinued- it’s now a dark roast only, and it makes for a much more bitter drink. Sad, but there you go… nothing lasts forever, does it?”

Helpful Report

Posted 1 year ago

Hi Stuart, Thank you for your feedback, you are quire right, we did used to offer the Brazil Yellow Bourbon, in a medium roast, however the Roaster made the decision to only offer one roast, rather than two, as ultimately, he felt the coffee was at its best, profiled as a darker roast. We believe that this highlights all the hard work that the farmers do without compromise. We roast this Brazil Yellow Bourbon dark to bring out its delectable smoothness and flavours of rich dark chocolate with blackcurrant and plum notes.

Posted 1 year ago

“I was gifted a voucher for Christmas from my son who knows I am a coffee addict. ordered 3 x 250grm samples and Just love them. My favourite ones are the Christmas blend & the 1942 blend and I will be ordering more of these>”

Helpful Report

Posted 1 year ago

“Prompt delivery and then the fun of opening the package. Gorgeous aromas oozed out and it wasn’t long before my coffee was ready. Thank you”

Helpful Report

Posted 1 year ago

“Prompt delivery of delicious coffee beans, thank you”

Helpful Report

Posted 1 year ago

“Great Assam tea and now a great little glass teapot - I will be buying another”

Helpful Report

Posted 1 year ago

Hi Fiona, Thank you very much for the lovely feedback, we're glad to hear you're enjoying the glass teapot - it's one of our favourites too! Best wishes from all at H.R Higgins

Posted 1 year ago

“There was missing items from the orders I recieved only 1 galapagos although i ordered 3 items and the delivery company was soo bad aramex the shipment delayed”

Helpful Report

Posted 1 year ago

Dear Reem, We are very sorry to hear that your order was incorrect, we have replied to your email from the 13.01.24, this morning, outlining how we can resolve this matter for you. With regards to the feedback regarding the delivery, we will look into this with our Shipping partner. We as a Company will always strive to make things right, so please be assured we take all feedback seriously. Best wishes from the H.R.Higgins Team.

Posted 1 year ago

“There are some roasting issues like black dark spots on beans. I don't know the reason but could be over-roasting process. When the gas release from beans overtime, dark spots are more visible than first time you open the package. Last couple of my order has the same issue.”

Helpful Report

Posted 1 year ago

“I Used to order frequently pre-pandemic but the Pandemic hit theBrazilian coffee trade hard and long story short I wasn't able to get the coffee I loved the AA Chaga one. I ordered a pack of the Tanzanian Kibo Chagga. It was really good arrived quickly too.”

Helpful Report

Posted 1 year ago

“We enjoyed your tea. When we run out of tea, we're going to order”

Helpful Report

Posted 1 year ago

“Phenomenal quality and great customer service. I put in two orders over Christmas and they picked up that the second one could be shipped at the same time. They refunded the shipping on the second and sent the package containing both orders. The Tea and coffee they sell are second to none. Very happy with the quality of the products.”

Helpful Report

Posted 1 year ago

Good Morning Nick, Thank you for the lovely feedback, we appreciate you taking the time to contact us and we are so happy that you are enjoying our products. Best wishes from all at H.R.Higgins

Posted 1 year ago

“Excellent tea, well presented and delivered quickly.”

Helpful Report

Posted 1 year ago

“Arrived very swiftly and everyone loved them! i”

Helpful Report

Posted 1 year ago

“I've been buying loose-leaf tea from H.R. Higgins for a couple of years now, and have had no cause for complaint. It's always good tea, at a good price, delivered quickly and in good condition.”

Helpful Report

Posted 1 year ago

“One item in my order is missing which strength and support tea”

Helpful Report

Posted 1 year ago

Good Morning Mohammed, We are sorry that we were unable to despatch the Strength and Support Tea, we did make contact via email at the time, to let you know we were out of stock and we did refund you for the item. We are sorry for any inconvenience caused by this. Best wishes from all at H.R.Higgins.

Posted 1 year ago

“A delicious tea masala”

Helpful Report

Posted 1 year ago

“Service is diabolical Still haven't received it Whoever reads this, please let me know where my order is or just refund me so I can buy elsewhere”

Helpful Report

Posted 1 year ago

Good Morning Brian, Your order was received on Friday 1st December and despatched on Monday 4th December with DPD. As stated on our website, if Customers have not received their order within 7 working days, we ask them to contact our customer services department, where of course an investigation would be raised with DPD. We will contact you today, to discuss a refund or a replacement.

Posted 1 year ago

“I always buy their Creole beans, unique and very Italian🇮🇹”

Helpful Report

Posted 1 year ago

H. R. Higgins is rated 4.9 based on 1,816 reviews