With over 180 years' trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.
“I’ve used Howarth Timber a few times for personal projects and for work projects and I cannot fault them. Always have what I need and always delivered in a good time.”
“Most awful experience with the kitchens department. Items were delayed, damaged, missing, mis-measured. Led to many unforeseen additional costs. Absolutely poor service within the kitchen supply department. No ownership. Very disappointed in the service which is a shame as the product quality is great. I would avoid at all cost. Please don't buy kitchens from their Cheadle Hulme branch. Save yourself the pain.”
Thank you for making us aware of this incident, we are sorry to hear that you were disappointed by your experience with us, this is not the level of service that we would expect you to receive.
If you could please provide me with some more details about this incident such as, a your contact details, any other information and please send it across to customerservice@howarth-timber.co.uk
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in the branch, who will be delighted to hear it! If there is anything else that we can help with, please get in touch. - Daina
“Really took time to ensure my needs were met. I am not a builder so trying to get down exactly what I was after took some thinking. When I asked about a certain issue a pragmatic solution was always offered.
They were very patient and a good team all around.
I was greeted in the car park by a friendly member of staff, directed to where I needed to be and dealt with professionally throughout. Very pleased overall.”
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in the branch, who will be delighted to hear it! If there is anything else that we can help with, please get in touch
Daina
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in the branch, who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in the branch, who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
“I use Howorth timber everyday and I find them more than good, they bc are exceptional. Dave in the PSE area is a credit to you. Gabor and Phil can’t do enough for us and are always a pleasure to deal with
In the front counter Simon and Andy make it the best customer experience
Wakefield Howarth timber are a great addition to your group
John Balmer”
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in the branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
“We bought over £800 decking board and timber recently. Have to say their delivery is pretty good, the delivery man even helped me putting them into the garage, hence the one star giving.
The quality of timber is shockingly bad, over half of timber is warping, two of them having huge crack which is totally unusable. Also the seller isnt honst to the decking spec, they advertise their decking board is 32mm thick and 125mm wide, looks really high spec right!?!?! The actual thickness is only 25mm which is the same to the cheap decking board from wicks. Making it worse, the width is 115mm instead of 125! I bought 10% spare for my project in case of mistakes or waste, I end up to buy 2 more decking board from my local wicks.
In short, very good experience at the begining. But the quality of product is so bad. If you want to get your job done, look at other places. Nowhere can be worse than this.”
“I bought some rock salt from the Rochdale branch which was not what I expected and reported it as such.
I also submitted a Review on this web site which I received a standard sort of acknowledgement for.
I believed that was the end of it until Paul, tbe branch manager phoned to apologise for the mix up and confirmed they would be putting it right the next day.
The way a company responds to complaints tells you a lot about the way they run their business. I also noticed that Howarth are still a family business which is a massive plus if it is run well.
Zero to hero!”
“I cancelled this order on the supposed day of delivery as it was to be delivered along with 5 sheets of plasterboard. The plasterboard had apparently become unavailable on the previously arranged delivery day.”
“I cancelled this order on the previously arranged delivery day as the plasterboard had apparently become unavailable. I received a phone call from a guy called Nick asking if I would accept square edge plasterboard instead of the ordered tapered edge. I declined the offer as square edge was not fit for purpose, and requested that taper edge be delivered. Later that same morning Nick phoned again and informed me that the roller shutter doors had now broken down on the plasterboard storage building, and therefore it was inaccessible. (assumably the square edge is stored in a separate building?). I then cancelled the order and expressed my disappointment with the 'service'.”
Hello Mr PW,
We're sorry the issue with the shutter door meant you weren't able to get the product you'd ordered from us at that time. We hope you'll come back for anything you need in the future.
Kind Regards,
Becki - Howarth Team
“I would like to express my feelings toward the helpful staff at Howarth Timber. The lads in the yard are very knowledgeable and this is why I love shopping here. I am always greeted with a smile and nothing is too much for these lads. Because of this I will continue to shop here (even if the prices are slightly higher than MKM).
Thank you to Bob, Mick, Dicko, Matt, Scott and Liam”
