With over 180 years' trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.
“Amazing service from all the team, thank you 👏🏻.
A friendly bunch at the Derby site who went above and beyond to help sort out what must have been a very small order for them. Special mentions to Carl and Callum. Top notch customer service. 😊”
“If I’m totally honest I’m not overly impressed.
I found the timber online that I required for the job that I needed to carry out, it was at a great price too and sold by the metre.
I ordered it online and waited for someone to let me know when it was cut and ready to be collected, 3 hours later no call, message , nothing.
So eventually I drove to the selected store and on arrival I’m then advised that the online team haven’t a clue which stores have cutting facilities and that they have no way to cut the timber.
With this in mind having already paid for 14 metres which I needed I then had to pay for another 4.5m as they only sell them in 4.5m lengths. 🤦♂️
Now this seems to be a great example of the right hand doesn’t know what the left hand is doing.
Oh and why advertise online that the timber is 18mm thick when it’s actually only 14mm in reality I find this very misleading.
Come on Howarths, sort it out.”
“It cost me nearly £50 just for one 2 metre plank of wood. At the collection point, I had to wait for nearly 20 minutes before the only member of staff even acknowledged my presence. Then another 10 minute wait back at the sales counter to do the necessary paperwork.”
“Two deliveries and both fairly satisfactory. I bought some tongue and grove boards, bit disappointed that some of the tongues were broken and a few of the boards were split. They happened to be at the end so were lost to off cuts, so not a major issue. Some sub base bags split, but I had a free one thrown in to make up for the lost product - that was good to see.
Delivery times are a little vague. Wouldn’t mind a text or email to give the day of delivery. I get that times are difficult, but if it’s 3 to 5 days I would like to around. Delivery was quick though in 48hour. Great, but it was only luck that I hadn’t gone out. Drivers have been friendly and efficient on all occasions.
I like this firm. It’s local and has a good amount of stock. I will use again.”
“My Bulk Bag of Gravel arrived quickly. The driver was very helpful and skilfully dropped the bag in the most convenient place for me.
I am very pleased with my Howarth Timber purchase and delivery.
Thank you!!!”
“Not used the gravel yet and my only complaint would be some communication as to when it was to be delivered. Driver called 10 mins prior to delivery and I didn't even know it was arriving that day.”
“Ordered some cladding online which said there was so many meters in stock day after ordering had a phone call a really helpful guy saying there wasn't enough stock would be 3 weeks till it's made so would I like an alternative which was slightly thinner and cheaper so that would be brilliant they would call Monday to arrange a refund and delivery it's now Thursday I've had no confirmation of what's happening when the material will be getting delivered how much I've actually paid and the cost of the alternative product just so disappointing to have no update on anything I've called the office they said someone would call (today) and update me when the cladding would be delivered and still nothing”
