HOUSE OF ENKI Reviews

4.6 Rating 208 Reviews

B-

Happiness Grade

About HOUSE OF ENKI:

We are proud to be a family-run business based in the UK, providing premium designer kitchen and bathroom furniture and fittings. Our wide range of high-quality, stylish products offers something for every taste at an affordable price and provides you with the ultimate choice in style, colour and design to help you create the bathroom of your dreams.

Trusted Brand - Our Commitment to You

We are committed to selling high-quality bathroom and kitchen fittings at affordable prices. All of our products are superbly made by personally sourced suppliers. We offer excellent customer service, fast and reliable delivery and a direct and secure online shopping experience.

Visit Website

Phone:

02039650000

Email:

support@houseofenki.com

Location:

Unit 2, Square Deal Units,\n5 West Road,\nHarlow

HOUSE OF ENKI have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

100.00%

Industry Average

“ Good price,Super quick delivery,quality product ”

- Paul

“ Ordered a new kitchen sink tap but realised I had ordered the wrong one. Sent an email chafing this and the delivery address. No problem at all. Everything was changed within a few hours and delivery arrived when stated (2 days). First class service and price. ”

- Malcolm

“ Brilliant service, arrived next day in perfect condition, competitive on price, would use again,. ”

- Sean

94.87%

Industry Average

“ Good price,Super quick delivery,quality product ”

- Paul

“ Ordering was easy and delivery impressively swift. ”

- Malcolm

“ Excellent service kept informed of delivery ”

- David

0.00%

Industry Average

“ (Not yet done) Due to an ongoing close family illness, we were unable to return the basin taps within the strict 30 day returns rule. ”

- Philip Taylor

“ Contacted no response, no phone to be able to actually speak to someone, load of info on returns etc, blah blah. ”

- John Osborne

40.00%

Industry Average

“ We were declined the returns/refund. ”

- Philip Taylor

“ Very Poor Customer Service Purchased a product which granted was not fitted immediately. However it was still brand new out of the box when I did fit the unit and it was seriously faulty. Caused quite a flood. I had to fix immediately so purchased one elsewhere. When I contacted this company they would not refund. A new tap is no use after this time!! Be warned !! ”

- Kevin Chilton

“ Thirdly, they offered to refund the cost of the tap if I sent it back to them. ”

- James

92.11%

Industry Average

“ Excellent attentive service ”

- Gavin

“ very good service 👌 no issue ”

- Inderjit

“ Excellent service kept informed of delivery ”

- David

HOUSE OF ENKI Reviews

Price - Excellent

Delivery - Fast

Returns Process - Difficult

Refunds - Difficult

Customer Service - Good