House Of Slippers Reviews

Name: House Of Slippers
Address: Unit 3a-b 55 Hastings Road, Leicester
Rating: 4.66

4.7 Rating 7,510 Reviews

92 %

of reviewers recommend House Of Slippers

4.7

Based on 7,510 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About House Of Slippers:

House Of Slippers meets all your slipper dreams, with great promotions & top brands. Approved stockists of UGG, Barbour & Shepherd Of Sweden. Free UK delivery on orders over £10.

Visit Website

Phone:

0116 326 0609

Email:

info@houseofslippers.co.uk

Location:

Unit 3a-b 55 Hastings Road
Leicester
LE5 0BT

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House Of Slippers 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am unable to answer the Qs regarding refunds as I am still awaiting a refund.”

Helpful Report

Posted 5 years ago

“Ordered Slippers in Chestnut you sent Black. Phoned you up was told sorry for that we have size 6's in stock. Returned the Black ones, only to be told you were now out of stock of size 6 Chestnut. Given refund. You should have kept one of the size 6's out for exchange. My review is CUSTOMER SERVICE IS APPALLING. CUSTOMER BEWARE YOU MIGHT NOT GET WHAT YOU ORDERED”

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Posted 5 years ago

“A good site but dissapointing slippers”

Helpful Report

Posted 5 years ago

“Very disappointed the slippers were bigger than stated more like a size9 than an 8 were falling off my feet”

Helpful Report

Posted 5 years ago

“Although the slippers from Comatoes are brilliant & my husband likes them, they do come up small - be warned, buy a size bigger to save you exchanging goods from the 'house of slippers' they state free returns & exchanges, maybe if bought full price, however the slippers I bought (size 10) were bought with the price reduced, (flash sale) as stated this make comes up really small, but they are fab quality & really nice so I had to exchange them, same slipper, same colour but size 11 ( my husband has never worn a size 11 - ever) . Upon exchanging them, the price of the slipper had gone back to full price, not only did I have to pay for the difference, I also had to pay for postage for the exchange. The difference was £10.00 . When I questioned & complained about this, they would not pay the difference. NOT happy & will not be buying from house of slippers again. The score is low for service from house of slippers & not the actual slippers from Comatoes.”

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Posted 5 years ago

“As I have not received my slippers which were ordered on 25th November I am very disappointed in the service.”

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Posted 5 years ago

“Disappointed! Very snug fit. Exchanged for next size up but they looked no bigger than original pair just with different size stamped on bottom. Keeping these as I can’t afford postage to keep sending back.”

Helpful Report

Posted 5 years ago

“Quick response - slippers perfect”

Helpful Report

Posted 5 years ago

“Requested an exchange which was refused. Dealing with House of Slippers was a waste of my time. Jerry McCool”

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Posted 5 years ago

“Hopeless, wouldn't even change the size, so they lost a sale over £100 and charged me postage. Then asked me how did l like my lovely new slippers.!!! Needless to say I won't ever order anything from this company again.”

Helpful Report

Posted 5 years ago

“Excellent slipper, wide without being sloppy because of velcros fixing. Wears really well, last pair lasted over 2 years with continual wear. Surface sponges clean in case of spillage. Non slip sole good on laminate and carpeted floors.”

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Posted 5 years ago

“Cancelled part of my order without an explanation or apology. Very poor level of customer service.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your review. I do apologise for the problem which occurred with your order. There was an issue with our system when you placed the order, which meant that you weren't charged for the Toms. Therefore we cancelled the pair immediately. It is our normal practice to send an email to explain when refunds/cancellations are made, but I can see that one wasn't sent to you and I do also apologise for that. Best regards, James.

Posted 5 years ago

“I received 2 left feet slippers. Different sizes. Very disappointed. Hopefully it will be sorted out.”

Helpful Report

Posted 6 years ago

Dear Sue, Thank you for your review. I am very sorry to hear about this. I can see that my colleague has already issued a returns label to you. We'll be only too happy to get a correct replacement processed as soon as possible once we receive the initial item back. Kind regards, James.

Posted 6 years ago

“The post charge is ridiculous and then if that is not bad enough you get charged virtually the same to return the item if it isn’t suitable . All in all add £8 on to any price you see to play safe . Read the return section carfully before placing a order. I’ve learnt a lesson using this company,never again.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review. I am sorry to see that you are unhappy with the refund that we provided. The postage charge is for the express service, which you specifically chose at the checkout. We do offer a free delivery service which you did not go for. The returns charge of £3.50 is for the prepaid returns label which you used. The charge for this is specified on our website. Again I am sorry if you are unhappy, however the deductions from your refund are normal and reasonable. Best regards, James.

Posted 6 years ago

“I am 100% sure the wrong size was given to me as my brother has fitted Ted Baker slippers for years and this one he didn't by far. Box did not look new either. Not impressed. Have returned.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review. Please do accept my apologies for the problem with your item. We did find that the item fit smaller than normal when we tested the fit. I can confirm that we have refunded your order. Best regards, James.

Posted 6 years ago

“Terrible! Please cancel my order as I am fed up of chasing when my parcel will be delivered! This was promised some time ago and apparently delivery was attempted but NO card was left and someone was in all day. Therefore I cannot go to the RM depot to pick the parcel up and House of slippers take no responsibility of their courier service and expect you to chase RM continuously. Very annoyed and dissatisfied customer.”

Helpful Report

Posted 6 years ago

Dear Neesa, I do apologise for the delays which occurred with your delivery. Royal Mail have informed me that they were dealing with a high volume of items at their delivery office at that time. I am glad to see that your item was delivered successfully on the 7th December. Apologies once again for the inconvenience and delays. Kind regards, James.

Posted 6 years ago

“Excellent quality speedy service. Thanks”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review. It looks like there's quite the disparity between your comment and your rating! I hope that it's your comment which is the true reflection of your experience, but if you have any problems then please don't hesitate to contact us by email or phone. Best regards, James.

Posted 6 years ago

“Sent wrong size”

Helpful Report

Posted 6 years ago

Hi Simon, I'm sorry to hear about this. We're more than happy to investigate this, please could you email a photo to info@houseofslippers.co.uk. Best regards, James.

Posted 6 years ago

“Item ordered a month ago but not delivered. Company will not refund or send a replacement until Royal Mail have investigated. I work for a smallish company selling online and we always send a replacement as soon as the customer reports non delivery. It's called Customer Service. Waiting for Royal Mail to investigate takes an age and very rarely will they admit liability.”

Helpful Report

Posted 6 years ago

Hi Tania, I am very sorry that this problem has occurred. Just to confirm, the Royal Mail tracking reference for your order (MH898166715GB) does show that delivery was made on the 24th October. We are waiting to hear back from Royal Mail regarding the issue and will provide an update to you as soon as we can. Best regards, James.

Posted 6 years ago

“Placed order on 30th October, payment taken straight away but 14 days later I still haven’t received my order! I have phoned several times and each time I’ve been told they will look into where my order is and phone me back but I’ve heard nothing! Not happy!”

Helpful Report

Posted 6 years ago

Hi Lucy, I'm very sorry to hear about this issue with your order. I can see that Royal Mail appear to have made a mistake with your parcel, as it is currently being re-routed. I have spoken to Royal Mail on the phone and they have told me that there's no reason that the item won't be sent on to your correct address. It should be with you very soon. Your tracking reference is: MH898184299GB. We have been investigating this further on our side since you called, but I do apologise for not getting back to you sooner. Best regards, James.

Posted 6 years ago

House Of Slippers is rated 4.7 based on 7,510 reviews