Thank you Sandra for your wonderful 5-star review! We hope your new cashmere scarf and gloves keep you cosy throughout winter.
Best wishes,
House of Cheviot
Thank you for your kind words and for giving House of Cheviot a five star rating! We are delighted to know that you find our products to be of good quality and nice colours.
Best wishes,
House of Cheviot
“Very pretty pink welly socks. I also wanted to buy the kingfisher colour ones, which unfortunately were out of stock otherwise I'd have bought those too”
Thank you so much for your 5 star rating of House of Cheviot! We are so glad you liked the pink welly socks. We have sold out of the kingfisher, but will be adding new colours to the range next year.
Best wishes,
House of Cheviot
“I greatly appreciate the quality of your product, the fine attention to detail and immediate response to queries. Also, in spite of the many, many miles between us, orders are always shipped quickly and received promptly. Thank you!”
Thank you so much for your 5 star rating of House of Cheviot, Ered! We are so grateful for your kind words about our quality of product, attention to detail, and quick response to queries. We really appreciate your continued support.
Best wishes,
House of Cheviot
“I like the socks, but there needs to be more information about the item's composition; how much % wool is there?
That is what is holding me back to order more.
On top of it, my delivery address was mistyped, and my parcel was delivered to the neighbour.”
Thank you for your 4 star rating of House of Cheviot, Mag. We appreciate your feedback and understand your concerns regarding the item's composition and the delivery address mix-up. We are sorry for any inconvenience caused, and appreciate you bringing it to our attention.
The socks you purchased are made from 85% merino wool, 10% nylon (added to the foot for additional strength and durability) and 5% lycra (added to the leg to ensure the socks don't slip down). We will make sure we add further information to our website in the coming weeks.
Best wishes,
House of Cheviot
“Recently bought a pair of socks for £19.25 + £4.25 for shipping. When you spent that kind of money on SOCKS I expect luxury packaging not just flung into a plastic bag.”
Thank you Shannon for sharing your feedback with us. We really appreciate the effort you took to let us know about your experience. We take great pride in our socks; they are made with love and care in our workshop in Scotland, passing through 12 pairs of skilled hands before dispatch, which is reflected in the price of the socks. We don't fling our products into a bag - we ensure they're carefully wrapped in tissue paper and posted in a biodegradable branded mailing bag. We do this to keep shipping costs down and try to be as environmentally friendly as possible. If you would like to discuss this matter further please contact us directly on sales@houseofcheviot.com
Best wishes,
House of Cheviot
“I purchased a bundle 3 pairs of socks for £49.95, on your price list. 3 pairs bought singly cost £47.85. For some reason +VAT is NOT shown in your website advert!. Unusual! However VAT is added to the final bill which includes a delivery charge of £4.95. The socks were wrapped in two cheap plastic bags cellotaped together and no paperwork/invoice except for an Offer Card and packer name card. I am pleased with the socks and was intending purchasing several pairs more for my family. However, if this is the way you conduct your business I will look elsewhere. John Richards. Retired businessman.”
Good afternoon John,
Further to our conversation last week via email, I ask you to kindly remove your review. The socks you purchased were from Amazon, and weren't House of Cheviot products or sold by us.
We're sorry to hear you've had a bad experience but we aren't at fault. I suggest you contact Amazon directly, or talk to the manufacturer.
Kind regards,
Ashley
Thank you so much for your 5 star rating of House of Cheviot, Thomas! It's much appreciated. We strive for good marketing, fast and friendly service, and it's great to hear that you felt welcome with us.
Best wishes,
House of Cheviot
Kristopher,
We received your order at 12:12am on 21st September, and dispatched it at 1:45pm the same day using Royal Mail International Tracked service. An email was sent to you with tracking information, perhaps it is in your spam/junk folder? Please check and let us know if you have this email.
We have tracked your order and it is now with USPS.
Please contact us directly if you have any further queries as we're always happy to help.
Best wishes,
House of Cheviot
“Excellent hoses , special pattern corresponding to certain military kilts . Not very cheap , but quality has a price , and theses socks are really of very good quality . Very good communication , no problem with shipping , as usual . Perfect .”
Thank you so much for your 5 star rating Philippe! We are so thrilled that you love our House of Cheviot socks. We put so much care into our manufacturing process to make sure you are getting the highest quality product possible. We appreciate you taking the time to review us and we are delighted to hear that the communication and shipping was as smooth as ever. Your feedback is greatly appreciated.
Kind regards,
House of Cheviot
Thank you so much for your excellent 5-star rating of House of Cheviot! We really appreciate your feedback and are thrilled to hear that you had a positive experience with our product.
Kind regards,
House of Cheviot
“Very good quality socks, the website is pleasant and shipping is fast. The quality of the packaging is very good. Thank you.
This will go perfectly with my future wedding suit.”
Thank you so much for your 5 star rating and kind words. We truly appreciate your loyalty and are so glad that the socks will be a part of your special day. We strive to provide excellent quality products and the best customer service experience possible. Thank you again!
Kind regards,
House of Cheviot
Hi Mat,
Thank you for your 5 star rating of House of Cheviot! We really appreciate your custom and are glad that you are happy with the socks.
Best wishes,
House of Cheviot
“As always, absolutely spot-on full-stop. The colour of these "Burnt Orange" Chessboard Shooting socks will go perfectly with the Ginger combo I obtained for a Highland rig I'm currently constructing. As a frequent Cheviot patron, I'm certainly well-chuffed, highly recommend and will be back again.”
Hi Ryan,
Thank you for your custom. We appreciate you for being a loyal customer and always giving us your lovely reviews. We look forward to being part of more of your outfits in the future.
Many thanks
House of Cheviot
