Good Morning,
Thank you for your order and review. Your order was placed on the 13th December at 11:31am and dispatched on the 13th December at 3:13pm by Royal Mail Signed For. Please use the tracking number provided on the dispatch email. As you know Royal Mail are a little behind with deliveries due to their ongoing strikes. Please keep us updated.
Kind Regards,
House of Cheviot Team
Thank you for taking the time to write us a review. We are delighted you are happy with your purchase and the service you received.
Kind regards,
House of Cheviot
Good morning,
Thank you for your order and review. Please contact our customer service team on sales@houseofcheviot.com or 01450 378670 for help with your order.
Kind Regards,
House of Cheviot Team
Hi Shona,
Thank you for taking the time to write us a review.
We are delighted to hear that you had a great experience with us, and that you thoroughly enjoy your items.
We look forward to your custom in the future.
Kind regards,
House of Cheviot
Hi Dean,
Thank you for your order and review. Your order was placed on the 10th December and dispatched on the 12th December as we are closed Satuarday & Sunday. As you know Royal Mail are a little behind with deliveries due to their ongoing strikes. We have 2 delivery options on our website (£3.95 standard first class delivery & £7.50 tracked courier delivery). You selected the £3.95 delivery therefore we sent your items by first class post. We're a small business and like everyone else are feeling the effects of rising costs - we cannot afford to send by courier unless that option is specified and paid for. We cannot take responsibility for Royal Mail but will send replacements to you if the socks don't arrive by 20th December.
Kind Regards,
House of Cheviot Team
Hi Jenni,
Thank you for your order, review and email (which we have replied to). Your order was placed on the 25th and dispatched on the 28th November. Royal Mail are a little behind with deliveries due to their ongoing strikes however I'm sure the socks will be delivered soon. Unfortunately it is out with our control. If you don't receive your order by Wednesday 7th December please let us know and we'll send replacement socks.
Kind Regards,
House of Cheviot Team
“Socks from House of Cheviot are the Real Deal! They don’t shrink with washing at low temperatures and after several years have not worn through.
Love the quality. Thanks to all”
Hi Martin,
Thank you for your order, review and email (which we have replied to). Your order was placed on the 25th and dispatched on the 28th November. Royal Mail are a little behind with deliveries due to their ongoing strikes however I'm sure the socks will be delivered soon. Unfortunately it is out with our control. If you don't receive your order by Wednesday 7th December please let us know and we'll send replacement socks.
Kind Regards,
House of Cheviot Team
Hi Amy,
Thank you for your order and review. Your order was placed on the 24th and dispatched on the 25th November. Royal Mail are a little behind with deliveries due to their ongoing strikes however I'm sure the socks will be delivered soon. If you don't receive your order by Monday 5th December please let us know and we'll send replacement socks.
Kind Regards,
House of Cheviot Team
“Great quick service! Shipped to Canada and received within a week of ordering. The walking socks are of such great quality! I wear them every day, and they endure and last and hold their shape. No holes, no stretching out; they're the best socks I've ever worn. They keep my feet comfortable, yet not too hot or cold. They don't bunch up in my boots or shoes, and they don't slide down on my ankles constantly. I can't say enough good about them.”
Hi Jacqueline,
Thank you for your purchase and review from Canada! We hope you're still enjoying walks in your House of Cheviot socks.
Best wishes,
House of Cheviot
“Fantastic service,and really liked how they took great care to wrap the socks up in paper and have a personal touch with a hand write message with I thought was lovely 😀”
Hi Lorraine,
Thank you for your purchase and lovely review. We like to take as much care in wrapping our socks as we do when knitting them.
Best wishes,
House of Cheviot
“The right colour socks were delivered within a week from ordering - all positive. Unfortunately when they arrived, they were the wrong size - i ordered X Large, and Large were delivered. Am still awaiting instructions regarding returns...”
Hi Martin, thank you for your message. We apologise for the error and will try our best to rectify this as soon as possible. We received the voicemail from Wendy on Friday 4th November and called back later in the afternoon. No one answered so we left a voicemail asking you to call us back or email us. We didn't hear back from you therefore assumed you were using the returns form to send the goods back to us. We will try emailing you today to arrange collection of the item. Kind Regards, House of Cheviot
“Wonderfully efficient service and beautiful products from a local Scottish enterprise, plus the feel good factor of knowing your purchase has benefitted those less fortunate with the Sock It to October charity initiative. What more could you want from an online retailer!?”
Hi Amie,
Thank you for your purchase and lovely review. We're proud of our #socktober initiative and really appreciate your kind words.
Best wishes,
House of Cheviot
Hi Malcolm,
Thank you for your purchase. We try hard to provide the best customer service possible and appreciate you taking the time to post a review.
Best wishes,
Ashley
“I would love to write a review of my purchase from House of Cheviot. It was ordered on 10th October but still hasn’t arrived! I haven’t even had the promised second email.
Stella Hendy”
Hi Stella. With reference to our email communications, I'm glad you have now received the product and are happy with it. As explained, we were closed for holiday during the time of your order and there was a notice banner on the website. We shipped the order as soon as we returned to work but due to the ongoing Royal Mail strikes there was a slight delay with delivery. Thank you for your custom. Best wishes, House of Cheviot.
“Very impressed with the product but also impressed with the packaging; the personal note from the person who had wrapped it and the firms matched donation to charity. Well done!”
Hi Sandra,
Thank you for your purchase and lovely review. We're proud of our #socktober initiative and really appreciate your feedback.
Best wishes,
House of Cheviot
