Hospitality Centre Reviews

Name: Hospitality Centre
Address: Kemp House, 152 City Road, London, Kemp House, 152 City Road, London, London
Rating: 4.90

4.9 Rating 879 Reviews

98 %

of reviewers recommend Hospitality Centre

Company Reviews

Metrics

Info

4.9

Based on 879 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0208 158 7772

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Hospitality Centre 5 star review on 4th November 2024

Sebastian

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish. No fuss. Any queries I had were answered promptly. Very competitive pricing. Would definitely use this company again. I would highly recommend the Diamond Hospitality at Wembley - an experience we will never forget”

Helpful Report

“Hospitality Centre arranged our booking for a match at Wembley Stadium. From start to finish they looked after everything and the transaction was effortless. The service on the day was second to none and all of our party enjoyed themselves. We will be booking with them in the future.”

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“Dane is excellent. His customer service has been great and goes above and beyond to help. I wouldn't book my tickets elsewhere this is the best ticket provider I have used in years.”

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“Booked playoff tickets a week before game. Communications from Simon and Dane were prompt and came through with the tickets as promised via Special Delivery. Would use again”

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“Huge thank you to Simon and the team at Hospitality Centre for getting us wonderful seats at the League One Playoff Final at Wembley. I had left everything rather last minute (a bit like Charlton!) but Simon sorted everything so our trip was perfect. Highly recommended.”

Hospitality Centre 5 star review on 29th May 2019

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“My experience with Hospitality Centre was absolutely top class - from start to finish way ahead of every other organisation I reached out to. I'd called about 8 agencies before Hospitality Centre and they all either let the phone ring out, didn't reply to emails, didn't phone back, lied about having tickets when they didn't (or only had away end tickets) or quoted insane 3x ticket face prices to "guarantee" the ticket. I called up Hospitality Centre and got through pretty much straight away to someone who could help me - no answering machine or "we'll call you back". Dane who arranged the Club Wembley tickets for me was brilliant from the first moment - he was honest and set realistic expectations that the tickets we were after would be tough to source but not impossible and that there was a waiting list. I was expecting him to suggest a price with a hefty markup but it was much lower than anyone else. Shortly afterwards we got the call that the 3 tickets were available and Dane described the process for purchase. After my group messed around for a bit Dane was very understanding and gave me his direct mobile number and we conversed until I had confirmation and I confirmed that we were definitely going to buy them. We were sent an online e-signature form which was painless to do - no messing around with faxing, printing, scanning etc. Dane then confirmed by email that the tickets were confirmed and that a colleague would send the payment details in the next day or so. All very straightforward - I was sent a Paypal link which I paid promptly. We received an email saying that they were going to send e-tickets so that we had the tickets as soon as possible. A day or so later we received the e-tickets along with a supporting document for Club Wembley. On game day we arrived and took our seats and they were in a fantastic position. Absolutely delighted. I was so impressed with Hospitality Centre that I offered to write this review - they didn't ask. They're absolutely the best out there no comparison.”

Helpful Report

“Our initial ticket request was dealt with very promptly, and we received our e-tickets a few days prior to the event. All handled very efficiently by the Hospitality Centre team, and we were kept informed of the process all the way through. Club Wembley experience on the day was superb. Very attentive staff, great facilities. A great day out.”

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“Had a great time at the Take That concert. Really simple and quick booking process and we had great seats!”

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“I have no hesitation in recommending the Hospitality Centre. I was in contact originally last year to book VIP Take That tickets at Manchester Arena for early May 2019. We had an amazing time. A special mention of thanks to Lilie who was superb with her prompt and helpful communication/advice. Lilie organised a special fast delivery of my tickets as i was leaving a few days before to travel to Manchester. I must have contacted her several times as i had spent a significant amount of money and had not booked before. Lilie always remembered me and always extremely prompt with her reassuring emails. The only thing i would say is that having VIP tickets we did experience a certain lack of information and direction to the VIP entrance . The security staff appeared to have not recognised our VIP tickets. But this was sorted quite quickly. Overall excellent service.”

Helpful Report

“Good service and easy to deal with. Will be using again for future bookings”

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“A big thank you to all the team at hospitality centre!! Our tickets were fantastic and we were really blown away by the experience. Will be recommending your services to all our friends and family, and will be sure to contact you soon for another event!”

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“We attended the FA Cup semi-final at Wembley to watch Watford dominate the Wolves! The service we received from the Hospitality Centre was second to none. Despite my numerous calls and emails to Dane Eaton, he sorted everything out for me. We were a bit nervous to begin with having never used Hospitality Centres services before..... we thoroughly enjoyed the day, top notch hospitality with a favourable result, we would definitely book in the same way again.”

Helpful Report

“Huge thank you to Simon and the team for organising our night! My wife and I recently attended the Take That concert at Manchester Arena and we couldn’t be happier with the treatment from start to finish! The VIP seats and entire experience was 5 star! Highly recommend and will book again.”

Helpful Report

“First time i’ve used this company and now I wouldn’t go anywhere else! I felt comfortable with my booking from start to finish and I have to say a big thank you to Dane for answering all my questions and being so helpful. We had many specific requests and they were dealt with in a friendly and efficient manner, even giving us helpful advice for our night. My friends and I had an amazing night and we’re looking forward to planning the next...”

Helpful Report

“Never book with this company - if you do, do so at your own risk!!!! After paying £300.00 a ticket to see Take That with their advertised VIP Experience I did not receive the tickets until 2 days prior to the event meaning I missed out on booking VIP restaurants/bar etc. Hospitality Centre told me via email they we affiliated to Manchester Arena and on complaining to the arena there was no affiliation and the arena had not even heard of this company. The arena said we had been conned and no one should ever book with companies such as these. The customer service is terrible, I was told by a member of their staff, privately, the Managers do not care about anyone they are only interested in getting your money and will ignore all complaints until you go away. You have been warned go direct you will pay 5 star prices for 1 star service!!! - I have never been treated so badly by a company”

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“Excellent location with superb food & drink”

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“Purchased two tickets for Spurs v Ajax. Having told me that payment had been received and that my tickets would be dispatched I then received an email to say my order had been cancelled and that if I wanted the same tickets, the price had increased by almost 50%. Now the phone line just rings and rings and I'm getting more and more annoyed with this bunch of crooks. At least Dick Turpin wore a mask when he robbed people !!”

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“My daughter and I attended the FA Cup Semifinal at Wembley. The Hospitality Centre booked our tickets on the Club Wembley level. The hospitality experience was so much fun and the seats were amazing. An unforgettable day for two long time soccer fans. I had such trepidation booking the tickets online, but Simon was very responsive to every question and the process was smooth and easy. I would definitely book through them again.”

Helpful Report

“Good night.. won’t b going to the o2 any other way now. If you’ve had bad experience at o2 I.e long cues and bars running out of drink.. book through these it’ll never happen :)”

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“Friendly efficient and you speak to a human in the UK”

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Hospitality Centre is rated 4.9 based on 879 reviews