Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,707 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,707 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My lemon and lime plant arrived very well packaged and in good condition. Very happy and will purchase from you again”

Helpful Report

Posted 2 years ago

“Plant pots I ordered are fabulous. Service was speedy and efficient. I would not hesitate to use again.”

Helpful Report

Posted 2 years ago

“Plants always arrive healthy. Love hortology!”

Helpful Report

Posted 2 years ago

“Quick service, my order was very well packaged and I am delighted with my pot”

Helpful Report

Posted 2 years ago

“Excellent non plastic packaging- lovely pots.”

Helpful Report

Posted 2 years ago

“The plant was securely attached to the box and the delivery driver was extremely pleasant. The tree came in perfect condition.”

Helpful Report

Posted 2 years ago

“Big Ken (the Kentia plant) joined us more than 2 weeks ago. Its standing super strong and lovely. My only little snag is that the leaves were still dirty when they arrived so i had to wipe them all.... other than that, beautiful and strong. I set up the plant by following online instructions. It would have been easier if there was a QR code on the box. Great quality and abso enjoying the view of big Ken in our livingroom.”

Helpful Report

Posted 2 years ago

“I'm delighted with Hortology. I will certainly buy from them again”

Helpful Report

Posted 2 years ago

“Super quick delivery and the plant is healthy with no signs of pests, will be using again! :)”

Helpful Report

Posted 2 years ago

“Beautiful plant, bigger than I thought and packaged lovely”

Helpful Report

Posted 2 years ago

“Lovely pot although I struggled to find a plant to fit inside it. Either too big or too small. The opening of the pot was a lot smaller than the measurements shown on website therefore making it difficult. I found myself going a round my garden centre trying different plants with no luck! Still looking ….”

Helpful Report

Posted 2 years ago

Hello Gail, Thank you for your order with us and I'm sorry to hear you had difficulty finding a good match. The dimensions on our website are the widest point of the pot eg 13cm x the height eg 12cm, you can see the opening diameter of each pot as you hover over the size button and immediately underneath the size option buttons as each is selected, we also have a size guide here: https://hortology.co.uk/pages/plant-pot-size-guide-for-houseplants Openings are typically smaller than the widest point when it comes to the round/globe shaped pots. You could also return the pot, our returns policy can be found here https://hortology.co.uk/pages/returns-refunds and any questions please do let us know. Many thanks, Your Hortology Team

Posted 2 years ago

“Perfect perfect”

Helpful Report

Posted 2 years ago

“Lovely item well packed and quickly dispatched. Very pleased.”

Helpful Report

Posted 2 years ago

“Great, Just what I wanted. Well packaged and came on time. Will use again.”

Helpful Report

Posted 2 years ago

“Really easy to order and the plant pot and vase were really stunning!! Everything arrived in good time and was carefully packaged. I would definitely order form Hortology again.”

Helpful Report

Posted 2 years ago

“Great product, great service. Thank you”

Helpful Report

Posted 2 years ago

“Colour as in pictures...very well packed..quick delivery...pleased with the planter good quality for ££...deserved 5stars..*****”

Helpful Report

Posted 2 years ago

“Ordered from Hortology several times now and always found the quality and service to be excellent. Dispatch and tracking are always well organised and items well packed. Lovey range of planters - I’ve purchased several of the orange Charlotte planters. Wonderful colour and great retro feel to these.”

Helpful Report

Posted 2 years ago

“Plants arrived in perfect, healthy condition. Delivery was quick and easy - 10/10 experience :)”

Helpful Report

Posted 2 years ago

“Great product safely packaged”

Helpful Report

Posted 2 years ago

Hortology is rated 4.8 based on 8,707 reviews