Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,704 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,704 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

813

Anonymous

Anonymous // 01/01/2019

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“Very happy with the purchase. Also reliable, fast delivery. Would recommend.”

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Posted 1 year ago

“Great plant”

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Posted 1 year ago

“Beautiful pot, dry quick delivery and well wrapped. Very pleased with the quality!”

Hortology 5 star review on 16th July 2023

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Posted 1 year ago

“I've used Hortology for the past three years and they have never disappointed. Top quality plants, great variety of pots and fast delivery. They also have a very user friendly website which I appreciate.”

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Posted 1 year ago

“Items as described, in good condition and a quick delivery.”

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Posted 1 year ago

“Good quality”

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Posted 1 year ago

“Wonderful plants and pots - plants looked happy!”

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Posted 1 year ago

“Great customer service! They kept in touch about my order and were conscientious about making sure I received a plant that was in excellent health! I’m very pleased with my plant and it was packaged carefully so arrived in perfect condition. It is also a good size, their website doesn’t exaggerate on sizes which other websites are inclined to do! Will definitely be ordering from them again.”

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Posted 1 year ago

“I love my plant, Hortology were really helpful when they realised it was the last one in stock, they even sent me a photo to check I was happy with it, and gave me a discount. The plant arrived well packaged and looked healthy, its doing really well ☺”

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Posted 1 year ago

“Nicest and healthiest plants (the first one I ever got was overwatered and died- but I think that was a one-off) I love the plants I got from here.”

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Posted 1 year ago

“Really good quality plant and delivered quickly”

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Posted 1 year ago

“Quite simply the best online plant shop I’ve come across. The first sign of how committed to customer service they are was before they dispatched the order, they sent me photos of the calathea network saying it wasn’t up to their usual standards so I could either say no or have it with a 15% discount. This came with accompanying photos. As far as I could see there was very little wrong with it. I think I have learned that the quality of online plant shops is how quickly they respond to emails(within a couple of hours) and how well wrapped the plants are on delivery. These quite simply were amazingly wrapped. Absolutely secure. 2 weeks later all the plants are blooming, no signs of shock etc. I could not be more pleased and will certainly be using them again.”

Hortology 5 star review on 14th July 2023

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Posted 1 year ago

“I received a beautiful tall indoor plant, which was exactly as described but even taller. I received, prior to receiving the plant, notification stating that the plant was 35 cm taller than expected, and whether I was happy about it or not. I found this extremely caring from Hortology and placed a different order a few days later for copper hanging pots. I cannot comment on those as I have yet to receive them! Many thanks indeed Christine”

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Posted 1 year ago

“Lovely pot - ideal for our fig!”

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Posted 1 year ago

“Ordered the wrong pots for the plants I had ordered. Your customer service team contacted me to check if they were meant for the plants I had purchased. They were and they amended my order. Packaging was extremely good and plants arrived in fabulous condition. Pots and plants matched description and look beautiful in my lounge. Will definitely order again. Thank you”

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Posted 1 year ago

“I think this is the fourth time I have bought from Hortology for gifts for other people. Their plants are always beautiful and healthy, delivery is quick and the plants are well packaged. And people seem to love getting them.”

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Posted 1 year ago

“Great service, delivery and quality, wouldn't hesitate using again.”

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Posted 1 year ago

“Loved the items available on the website. Quick delivery and well packaged items. Will order again!”

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Posted 1 year ago

“Súper easy and quick service! I love my new plants 🪴”

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Posted 1 year ago

“We came across this site whist looking for plant pots- we wanted something for our giant Monesera. We came across Hortology where there selection was amazing . We bought the relic pot which suited our monestera perfectly.”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,704 reviews