Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,704 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,704 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 30th January 2025

813

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service, beautiful plants and pots. Will definitely use again!”

Helpful Report

Posted 1 year ago

“Love the website, the product tagging works! Picking pots by colour, plants by size, pots proposed based on plants picked. Peter Piper! Customer service are very responsive too”

Helpful Report

Posted 1 year ago

“Lovely plant pots that fit a wide plant, just what I was looking for. Would use again”

Helpful Report

Posted 1 year ago

“Lovely plant delivered. Very healthy, beautifully wrapped and delivered very promptly. Highly recommend.”

Helpful Report

Posted 1 year ago

“Great site, lots of houseplants available for reasonable prices. I really love that there’s a good supply of repotting things - soil, clay, liners, pots etc. A one stop shop!”

Helpful Report

Posted 1 year ago

“I received a lovely healthy happy plant well packaged and delivered very quickly ,a great experience as I was a bit unsure of ordering something live over the internet”

Helpful Report

Posted 1 year ago

“The plant pots I bought were not quite the right colour so I wanted to return them. The return process was not straightforward and I would have paid more in postage than I paid for the items so I just kept them. Will not purchase from you again.”

Helpful Report

Posted 1 year ago

Hi Thank you for your review. Pot colours can vary to some extent due to their handmade nature and the materials used. If the colour is completely different than advertised we would offer to arrange collection for you, we are sincerely sorry if this did not happen and will contact you directly to get this resolved. Your Hortology Team

Posted 1 year ago

“Perfect and on time”

Hortology 5 star review on 8th July 2023

Helpful Report

Posted 1 year ago

“Plant pots arrived very well packaged and in great condition”

Helpful Report

Posted 1 year ago

“So far so good and pleased so will buy more of their range very happy”

Helpful Report

Posted 1 year ago

“Really nice pots but the sizing on the website for both pots (from separate collections) were not accurate, so I’d be careful if you’re wishing to purchase specific sized pots.”

Helpful Report

Posted 1 year ago

Hi, Thank for your order and review, We are sorry to hear that you are unhappy with the sizing of your pots. Pot sizes can vary to some extent due to their handmade nature but the sizes provided should always be there or thereabouts. If they are significantly different and they are therefore unsuitable we would usually offer a free collection to return them. We are sincerely sorry if this did not happen and will contact you directly to get this resolved. Your Hortology Team

Posted 1 year ago

“Nice plant, easy ordering, arrived when expected & well packed, reasonable price. zero problemo.”

Helpful Report

Posted 1 year ago

“Finally found a website with an amazing variety of beautiful pots and plants. Ordered a fabulous pot with a liner with arrived very quickly. Will definitely be ordering again form Hortology.”

Helpful Report

Posted 1 year ago

“Very good quality! Way bigger and prettier than expected! Will buy from here again for sure!”

Helpful Report

Posted 1 year ago

“Items exactly as advertised which sometimes does not happen. Second order from Hortology and would use them again. Quick delivery. Would highly recommend. Looking for square white ceramics pots but unfortunately they do not have these.”

Helpful Report

Posted 1 year ago

“A beautiful, healthy plant arrived on my doorstep speedily and efficiently. Hydroponic is definitely the way to go!”

Helpful Report

Posted 1 year ago

“I ordered three fairly big plants, one of which was a cactus, and another had delicate stems. They all arrived carefully packed and with no damage to the plants at all. I'm impressed!”

Helpful Report

Posted 1 year ago

“My plant --Polyscias fruticosa arrived in Magnificent condition. Packaging was first class Courier was very good And I was kept informed of his arrival time . I would thoroughly recommend this company and will certainly be back for another plant 🪴”

Helpful Report

Posted 1 year ago

“Extremely happy with my new fiddle-leaf fig plant. It arrived quickly and well-packaged, and looks very healthy! Would just have been nice to receive some information on caring for my new plant too.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order and review. Please find a care guide for your Ficus lyrata here: https://hortology.co.uk/products/ficus-lyrata-fiddle-leaf-fig-house-plant Your Hortology Team

Posted 1 year ago

“Quick delivery, perfect. Would shop there again”

Helpful Report

Posted 1 year ago

Hortology is rated 4.8 based on 8,704 reviews