Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,716 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,716 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Very well packaged and plants are in great condition.”

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Posted 3 years ago

“Beautiful planter the colour was true to the picture so very happy. Only issue is there is too much packaging. I plant and planter - the card and paper filled my wheelie bin!”

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Posted 3 years ago

“Fast service. Well packed beautiful plant. Thankyou”

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Posted 3 years ago

“Great products and very good engagement from the customer support team. Before they shipped a product that they recognised was not up to their standard, they sent photos and asked whether I still wanted the pot. I'll definitely be ordering from them again”

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Posted 3 years ago

“By far the nicest collection of plants and pots of the options I investigated. Plants arrived as described, well-packed and healthy. Slight hiccup that one of the plants I ordered turned out to no longer be in stock with their growers but they were proactive in contacting me and asking how I’d like to proceed (e went ahead with the remainder). Refund for missing plant quickly arranged and issued.”

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Posted 3 years ago

“Beautiful pots, delivered intact and look fantastic.”

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Posted 3 years ago

“Excellent service! Arrived earlier than expected. The plants are wonderful!!”

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Posted 3 years ago

“Amazing Customer Service, so helpful in every way, can't fault them. Pots arrived well packaged and again, service from Hortology cannot be faulted. Highly recommend.”

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Posted 3 years ago

“First time I have ordered from Hortology and I have found them excellent - a good selection of plants to choose from. My order arrived very quickly with Parcelforce, and I was amazed at how good the packing was, ensuring it arrived in perfect condition. I will certainly be using Hortology again.”

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Posted 3 years ago

“Beautiful maidenhair fern and lovely pot! The pot was even better than in the photo. Will be saving up for another treat soon. Also bought a glass spray bottle and my houseplants are loving it. Quick delivery too.”

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Posted 3 years ago

“I have ordered 3 plants from Hortology and they are quality. They are beautiful and healthy. The silvery ann's soil is slightly compacted but thriving. I would definitely recommend!”

Hortology 5 star review on 31st May 2021

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Posted 3 years ago

“Amazing plant again! Healthy and delivered very quickly.”

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Posted 3 years ago

“Very prompt. Beautiful flowers!”

Hortology 5 star review on 30th May 2021

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Posted 3 years ago

“Quick, efficient service. Extremely well-packed pots!”

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Posted 3 years ago

“Variety of plants and stylish pots. They arrived well packed and look very healthy. Happy with my purchases.”

Hortology 5 star review on 29th May 2021

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Posted 3 years ago

“Plant arrived well protected, no movement whatsoever. It looked as beautiful as seen on the website. Very pleased and would not hesitate to use this site again.”

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Posted 3 years ago

“The pot itself is absolutely stunning. A piece of art in its own right. HOWEVER, I was not very happy about the ordering process. When you are ordering on a mobile device (and this may even be true for desktop/laptop orders), you go to pay, then see: - The item - The price - Different options to pay I chose to pay by Apple Pay and the order was placed. However, it is not until you see the 'Thanks for your order' screen, that you see the final price. After the fact, I saw a pot price, a delivery fee and VAT added, raising the price quite a bit higher than the price I thought I was paying. I would not have minded paying the final price for the pot IF I'd have known what the total was before I paid. It really is all in the communications.”

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Posted 3 years ago

“Beautiful pots. Speedy delivery.”

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Posted 3 years ago

“Delivery very quick and really happy with items , just the job. Thank you sandie😁”

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Posted 3 years ago

“Lovely healthy plants and beautiful planter.Well packed and undamaged.Reliable company with good quality products. Can't praise them enough.”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,716 reviews