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Hortology Reviews

4.8 Rating 8,711 Reviews
97 %
of reviewers recommend Hortology
4.8
Based on 8,711 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Could Be Better
Anonymous
Anonymous  // 01/01/2019
Beautiful plants delivered very quickly.
Hortology 5 star review on 2nd December 2021
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Posted 3 years ago
I was so impressed with delivery and packaging. Plant seemed to be in brilliant condition on delivery, I bought a watermelon peperomia. However its dropped several leaves daily since. I don't know if its been traumatised by travelling or its to do with a temperature change/ wrong time of year to buy.
Helpful Report
Posted 3 years ago
Hi Laura We are sorry to hear your pant is dropping leaves. It may be that it has a little too much water at this time of year. Peperomia are succulents and prefer to be allowed to dry out a little. We have a care guide available here: https://hortology.co.uk/products/peperomia-argyreia-watermelon-peperomia KInd regards - Your Hortology team
Posted 3 years ago
Great will order again customer service spot on and fast delivery
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Posted 3 years ago
I am very pleased with the plants and with the delivery
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Posted 3 years ago
Hortology never disappoints I love their range of pots which are delivered on time,well packed, plants are pretty good too.
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Posted 3 years ago
Absolutely fantastic service, really happy with the plants
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Posted 3 years ago
Super quick, efficient, and peat free!
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Posted 3 years ago
Bought three indoor pots - absolutely stunning. Really pleased with them and the service was great.
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Posted 3 years ago
The plant selection is very good and the quality of plants I ordered were also very good. Arrived in good condition although quite a few damaged leaves which can’t be helped. Delivery was fast as well.
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Posted 3 years ago
Love all my pots! Gorgeous!
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Posted 3 years ago
Great place to buy house plants and excellent customer service!
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Posted 3 years ago
Excellent service
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Posted 3 years ago
Order for plants and pots both arrived promptly, well packaged and in good condition. Plants look healthy and pots are lovely. Would recommend and will reorder. Thanks
Hortology 5 star review on 26th November 2021
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Posted 3 years ago
Hortology exceeded my expectations. My weeping fig arrived within a couple of days of placing the order. It was in excellent condition and had been very well packed for its journey. I will definitely be ordering more plants from Hortology and I have no reservations about recommending Hortology to others.
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Posted 3 years ago
I love the bowl and colour,it was sent very promptly with excellent packaging great value for money thank you
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Posted 3 years ago
Hi, thanks very much for a great service. We love the high quality of our new pot. Here's a pic.. P.s we'd definitely use you again.
Hortology 5 star review on 25th November 2021 Hortology 5 star review on 25th November 2021
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Posted 3 years ago
To be honest I am not happy. The price of these plants 2 of the plants I had received with my order the leaves had fell off which can be out down to the journey. But 8-9 days down the line the plants are just dying. I would never order again.
Helpful Report
Posted 3 years ago
Hi Thomas We were really sorry to hear about your plants when you contacted us. We believed they were cold damaged due to the sudden cold snap whilst in transit and refunded you straight away. Sadly from time to time plants do get damaged in transit, but we will always resolve this issue when it occurs. We would never knowingly send sub-standard plants and check all orders prior to dispatch. We want our customers to be happy with their purchases. Kind regards - Your Hortology Team
Posted 3 years ago
This pure white plant pot changed the look of my entire living room. Extremely beautiful πŸ’•πŸ’•πŸ’•πŸ’•πŸ’•πŸ’•πŸ’•πŸ’•
Hortology 5 star review on 25th November 2021
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Posted 3 years ago
I ordered a house plant. The process of ordering was very swift and the delivery too was in time. The plant arrived in a box well packed and with no damage at all. It is flourishing in my home, and I am very pleased with it. Thank you.
Hortology 5 star review on 25th November 2021
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Posted 3 years ago
Great to be able to get this type of plant online, very robust packaging and tracked accurate delivery time. Plant appears very healthy but one leaf was badly creased / bent double (couldn't have been from the packaging as ample height given) hopefully will heal in time. I fail to see the logic of an included plastic "liner pot" sized 11 x 8cm when the growing pot is actually much bigger at 16cm; it did not appear that this at 99p was optional at the checkout but is entirely useless of course, just add an extra Β£1 to the plant price? Otherwise a good experience
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Posted 3 years ago
Hortology is rated 4.8 based on 8,711 reviews