Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,632 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely pots and amazing service!”

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Posted 7 months ago

“Purchased 2 grow pots,very good quality and not flimsy plastic. Well packaged.”

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Posted 7 months ago

“I was so excited to receive my lovely plants - looking as advertised and very well packaged. Delivery quick and easy. ☺️”

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Posted 7 months ago

“Lovely planter - just as expected. And arrived with no plastic packaging which was great.”

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Posted 7 months ago

“Beautiful ceramics, and excellent quality plants, lush and green 🤩look great in my new place !”

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Posted 7 months ago

“When this plant pot arrived, the first thing I noticed was the outstanding level of care, in the packaging. Quality box and everything recyclable! Then you get to the plant pot, which again has an excellent quality feel about it. The website has an such an easy interface and explains what pot size will fit. Excellent.”

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Posted 7 months ago

“Plants arrived beautifully packaged and in good condition. Couple of minor queries which were handled quickly and sorted brilliantly. Highly recommend.”

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Posted 7 months ago

“Excellent service and speedy delivery. Exactly what I wanted”

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Posted 7 months ago

“Good and bad experiences recently - a lovely plant pot which arrived well-packed and exactly what I was looking for. I subsquently ordered a Lisbon plant pot stand, which was extremely over-priced for what arrived particularly when postage costs are taken into account. It was poorly made, unfinished and the legs were different lengths so it wobbled.”

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Posted 7 months ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment with the Lisbon Pot Stand that you have received. We have reached out directly to resolve this for you. Your Hortology team

Posted 7 months ago

“Great service, great plants and beautiful planters.”

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Posted 7 months ago

“Compost was in good condition well packaged and delivered quickly.”

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Posted 7 months ago

“We purchased a hydrocare pachira tree that was meant to be 180cm tall, but received a plant that was around 155cm tall. Hortology itself lists a soil based version of the 180cm tall plant at GBP200+ and a 150cm tall pachira plant at GBP89, but only offered to give a GBP25 refund. The delivery man pressured me to sign asap and the fact that it wasn't brought into the flat meant that it was difficult to unwrap everything properly in order to inspect the plant in detail before we accepted delivery. This meant that we didn't catch the height difference as we only unwrapped the top to look at the foilage and weren't able to open the cardboard box on the kerbside. There ended up being a lot of stuffing inside the box that artificially propped up the height of the plant. Additionally, the trunk was also lopsided, which we only discovered later. This was my first plant and I didn't realise that curled leaves and minor brown patches are signs that the plant is stressed and unhappy. There was also one leaf that was a bit broken which I assumed was due to the delivery. However, more plant leaves are now breaking and the curling and browning has worsened significantly within 1 week, which indicates that the plant is actually not in good health and distressed. Even the new baby shoots of the pachira plant have browning on the edges which is distressing. We're now trying to work out what the issue is with the plant to try and restore it to health. The overall experience was unpleasant, particularly with the fact that the height was completely misrepresented to us at the beginning and the customer service not doing much to offer any kind of reasonable compensation or refund for this. Would not recommend this company, given the height misrepresentation (which we paid a big premium for), the fact that the trunk is leaning, the health of the plant (as indicated by the browning and curling leaves), as well as the customer service not really being able to offer any kind of reasonable solution for this.”

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Posted 7 months ago

Hello Tiffanie Thank you for taking the time to leave us a review and letting us know you are disappointed in your experience with Hortology I have read your correspondence and am sincerely sorry to hear we sent a plant that was shorter than expected and that we did not pick this up prior to dispatch. Plant heights can only ever be indicative as each plant is different and exact heights are not available. We therefore ask our customers to allow a tolerance of 10% either way and explain this on each plant page. We look out for larger differences so we can contact our customers to ensure the height is acceptable prior to dispatch. The team are usually really good at spotting any such differences, so again I can only apologise that this one was missed. Having got this wrong, it looks like we are trying to find a resolution with you. The plant you requested was listed as being 180cm, so typically these would range from 162-198cm. From your photo the plant you received was around 157/158cm so 4-5cm less than expected. At 157cm this is a difference of 12.7% and we therefore offered a corresponding discount by way of compensation, which I do not think is unreasonable. It is our aim to ensure our customers are delighted with their purchase and we will always do our best to put things right if they go wrong. Sometimes one option is for us to arrange to collect the plant for return and refund. However in order for us to do so, we do need you to keep the specialist packaging as this protects the plant from damage in transit. We are very clear about this up front and it is included in all of our shipping communication. Your reply to our offer of partial compensation accused us of fraudulent trading amongst other thing and at that point we offered to simply collect the plant from you for return and refund. I see this was not possible as you had sadly disposed of the packaging so we were unable to arrange safe transit back to us. The request to retain the packaging is there to provide you with options should things go wrong. Disposing of the packaging limits our options for resolution. We are not trying to con you as you have suggested. I can see we are still trying to find a suitable resolution with you. Our team will also be able to advise on your concerns re the health of the plant. Pachira leaves are sometimes a little curled especially new ones. If you can send us some photos we will certainly check this and ensure re the plant is OK and take action of we have any doubts it might not be. If you have already watered so the water level indicator is in the optimum position do not continue to water. Leave the plant to use up its reservoir and allow to rest for a week after the indicator reaches minimum. Hydro plants can still be over-watered which could cause wilting and might be the issue. Please note, in terms of soil v hydro plants, you cannot make a direct comparison between the two as the costs involved in growing the two types are completely different. In addition it is not usually the height of a plant that determines its cost, but more the size of grow pot (soil based plants) or girth of trunk/spread of foliage as these are generally more indicative of its maturity. For example the 27 x 150cm soil Pachira is £89.99 but the 30 x 160cm is £139.99. Although the average height of these plants is only 10cm taller, it has a much thicker trunk and spread being much more well established than the 27cm ones. We price as fairly as we can and our prices reflect maturity and the price of the plants we pay to the growers. As it is not possible to make direct comparisons between two sizes, we our proportional offer is the more appropriate for the height difference of the plant received. I see from further emails that you have asked for more hydro granules as further compensation so you can repot the plant into a larger pot. There should be no reason to re-pot your plant. Hydro plants have significantly small root systems than soil based and your plant should be fine in its current grow pot for a good few years to come. I sincerely recommend you do not re-pot at this stage and certainly not before we can reach a resolution as this could cause damage to the plant. Please note, Pachira are very fast growing and your plant should make up the shortfall in the coming months. However if our recent offer for resolution is not acceptable, if you can find a way to return the plant to us safely and without incurring any significant damage we will still accept a return should it arrive back in a salable condition. But please do send some photos of the foliage first so we can clarify if there is any health issues. This is highly unlikely to have manifested within the few days you have had the plant but please let us check first just in case. If the plant has underlying health issues please be assured we will resolve this without hesitation. Kind regards Sandra Director

Posted 7 months ago

“Excellent plant, even better than photos. Very fast, perfectly packaged delivery”

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Posted 7 months ago

“Beautiful pot. It was delivered quickly and was even better than expected.”

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Posted 7 months ago

“Beautiful pots and plants! Arrived in good condition. Can be pricey with postage if you're only placing small orders.”

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Posted 7 months ago

“Awesome products and perfectly delivered at the doorstep. Packaging was over the top and ensured we didn't receive the planters broken.”

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Posted 7 months ago

“Love the pot, came quickly and looks very stylish”

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Posted 7 months ago

“Fabulous plant pots, gorgeous and great quality, easy to order, tracked and delivered well packaged. Would 100% order from here again”

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Posted 7 months ago

“Satisfying, seamless and swift piece of business. Great product easily ordered, promptly and safely delivered. A company who care and prove it.”

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Posted 7 months ago

“Very happy unit. Pleasurable shopping experience at Histology. I was impressed. Can't fault 'em! The plants are great too...”

Hortology 5 star review on 25th April 2024

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Posted 7 months ago

Hortology is rated 4.8 based on 8,632 reviews