Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,704 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,704 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 30th January 2025

813

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received three planters and am really pleased with them.”

Helpful Report

Posted 1 year ago

“Well packaged,on time delivery, content's perfect.”

Helpful Report

Posted 1 year ago

“The Hortology website is superb. Simple and easy to navigate. The drop-down menus ensure i can get to where id like to be BUT the site gives me options and i then go exploring! It is impossible to nip in and purchase!”

Helpful Report

Posted 1 year ago

“We love our new pot and stand . Good quality , great colour . It was expensive but in the end you get what you pay for…”

Hortology 5 star review on 21st December 2023

Helpful Report

Posted 1 year ago

“Service from hortology is quick, deal with queries promptly and do everything to a positive standard. Unfortunately, the delivery courier services let you down hugely”

Helpful Report

Posted 1 year ago

“Plant arrived well packaged, Healthy looking and in good condition well watered perfect in fact.”

Helpful Report

Posted 1 year ago

“Asking for a review before I’ve even received my item is a bit backward!!! Where is my order first!”

Helpful Report

Posted 1 year ago

Hi Jillian Review invites are only sent after an order is dispatched. Looking at the tracking we sent you at the time this order was delivered a week ago? Our customer service email is info@hortology.co.uk if we can help any further. Your Hortology team

Posted 1 year ago

“Excellent service and communication from Hortology. They only had one of the pot I'd ordered and Allix emailed me to let me know that it was flawed, offering either an alternative pot or discount on the one ordered. I chose an the same design in a different colour, which was speedy dispatched. My daughter is very happy with her present!”

Helpful Report

Posted 1 year ago

“It’s beautiful”

Helpful Report

Posted 1 year ago

“Really fast delivery, superb quality plant in perfect condition! The packaging was the best I have ever seen so the plant arrived in brilliant condition. Definitely recommend”

Helpful Report

Posted 1 year ago

“4 indoor flower pots. Arrived quickly and very well packaged. Good price. Highly recommend this site.”

Helpful Report

Posted 1 year ago

“The plant arrived in an awful condition. So many leaves off plus flowers. On looking at the amount of soil in the bottom of the box it looked as if the plant had at one time been stored upside down. As the plant had a wrapper around the pot and plant this was the only way the soil would have come out. I have never had such a bad delivery before. Very disappointing.”

Helpful Report

Posted 1 year ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment and to hear that your plant arrived in this way! We have reached out directly to resolve this for you. Kind Regards Your Hortology team

Posted 1 year ago

“Good value pot, looks lovely and good quality, nice and heavy”

Helpful Report

Posted 1 year ago

“I ordered 9 decorative indoor pots from Hortology very recently. They arrived within next 5 working days in pristine condition. I was very impressed with the packaging, I was kept updated about the arrival of my items. The delivery was very smooth, I had no problems dealing with hortology or the company they use to deliver our order. I have bought planters from hortology twice before. I find them a bit pricey but I like their products and very impressed with their service. I wish them good luck and a Merry Christmas! Thank you.”

Helpful Report

Posted 1 year ago

“The pots I received were beautiful , and I don't think I've ever received a parcel so well wrapped. I've already started using the boxes and the paper "bubble wrap substitute" to make smaller boxes for sending parcels. Fab-u-lous!”

Helpful Report

Posted 1 year ago

“Excellent quality, speedy delivery”

Helpful Report

Posted 1 year ago

“Overall happy with my purchase alas the pot looks more terracotta coloured in pictures, in real life it’s more brown.”

Helpful Report

Posted 1 year ago

“Very nice service and quality plants. Very honest too. As they've sent a plant less tall than the one I have ordered, they reimburse the difference. They are fast to deliver and very precise.”

Helpful Report

Posted 1 year ago

“I bought the Lindy plant pot (ochre) as a Christmas gift. It’s very nice but a little disappointed as the ochre colour is not as bright as in the website picture. It will still be given as a gift. Excellent delivery service.”

Helpful Report

Posted 1 year ago

“Great pot but it was too big .. didn't realise I had to pay for returns which cost 20 pounds it's a shame about that as makes me reluctant to reorder in the future in case you don't like the products”

Helpful Report

Posted 1 year ago

Hortology is rated 4.8 based on 8,704 reviews