Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,723 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

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“Great assortment, efficient customer service, timely delivery of well packaged, high-quality products.”

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Posted 3 years ago

“I've ordered a flower pot from Hortology's website. that was a design I couldn't find elsewhere other than another website, which didn't have the same size available and that was anyway selling it at a higher price. I thought the process was very smooth, my item arrived well on time and carefully wrapped. I'm very pleased with the quality and price and look forward to shop at Hortology again!”

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Posted 3 years ago

“Great plants and great service, thank you!”

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Posted 3 years ago

“Delivery and quality of plant was great. Definitely will order more plants.”

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Posted 3 years ago

“Beautiful pot arrived and was well packaged.”

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Posted 3 years ago

“I bought 4 8l of them I've got cheaper then ebay they are really good quality and good value with good service”

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Posted 3 years ago

“The delivery was slightly longer than I expected, but I’m really happy with the order. Beautiful plants, very well conditioned on deliver.”

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Posted 3 years ago

“Beautiful plant, it looks just like the image on you website. Great packaging and spot on delivery. Thank you.”

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Posted 3 years ago

“Loved all the plant pots I ordered. Each one was unique and of solid quality. Delivery and packaging was very professional. Very impressed!”

Hortology 5 star review on 27th February 2021

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Posted 3 years ago

“Nice healthy plant arrived, safely packaged and speedy delivery. Will highly recommend and use again.”

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Posted 3 years ago

“Very poor return policy. Hortology require one to pay for the return shipping which is out of line when compared to other retailers.”

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Posted 3 years ago

Hi Stephen As discussed, this is correct, we do not offer a free returns service due to the nature of our product. Our returns policy is available on each page, it is not hidden: https://hortology.co.uk/pages/returns-refunds If you return your whole order, we will however also refund the basic cost of the original delivery. Shipping live plants and fragile ceramics can be costly and many carriers will not accept these items. We subsidise our shipping charges as much as possible but cannot also offer a free returns service, without this then affecting sales prices. We therefore try to include as much information as possible about our product in order to avoid the need for a return and are always available to provide any further advice etc. Kind regards - Your Hortology Team

Posted 3 years ago

“Great service and most importantly great quality plants! Very very pleased and will buy again from Hortology.”

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Posted 3 years ago

“I love Hortology! Their plants are superb - packed really carefully and arriving in best condition. Cannot praise highly enough.”

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Posted 3 years ago

“Wonderful caring company. Plants beautifully and securely packed . I am very happy with my plant 🪴 will definitely use them again . Elaine Jane”

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Posted 3 years ago

“Very good service and excellent product”

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Posted 3 years ago

“Good product does the job”

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Posted 3 years ago

“Love my plant pots, different and unique”

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Posted 3 years ago

“I received my order within a few days and was very pleased with my plants . They arrived well packaged and were very healthy and much bigger than I expected”

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Posted 3 years ago

“Great website; loved the display ideas and pairing of containers with plants. Easy ordering process. All items delivered efficiently and plants were in fabulous condition; all with passports. They have settled in well to their new environment; I’m really pleased and have already recommended Hortology to friends. Thank you.”

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Posted 3 years ago

“Really pleased with plants and pots. Lovely specimens, in great condition, thank you!”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,723 reviews