Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,705 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pot and it is exactly the same as in the pictures and what was expected - a ceramic pot of quality make and design. The communication had with the company is quick-time response and deliveries take place within the duration. The pots also come well-packaged and so no chance of cracks en-route. The lost star is because I complained prior to purchase that one of the (tailor-made) pots in the images on the website shows a blemishing and so had to request a hand-picked item; and to make the point, that the image of the pot is still uploaded instead of being taken down and the pot itself marked as a second. The item looks very nice where it is placed. Another useful addition to this product are small round black rubber pads, which stop the possibility of surfaces being scratched.”

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Posted 2 years ago

“Lovely plant pots. Much better range of choose and reasonably priced. Good delivery and really happy with purchase.”

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Posted 2 years ago

“At first I was quite excited to get two alocasia elephant ear from Hortology. My vision was to bring up a bit of green at work ( work with elderly patients. I received them during a week of cold of weather in London and both got frozen bites. I need to cut off all leaves and now I am trying to nursing them back to life, wish me luck.”

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Posted 2 years ago

Hello Antonio, Thank you for your order and review. We are sorry to hear about your Alocasia plants, we shall reach out directly for some images so we can resolve this for you. Many thanks, Your Hortology Team

Posted 2 years ago

“Lovely product - great quality, very carefully packaged and received promptly…even with the postal strikes!!”

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Posted 2 years ago

“Just as pictured”

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Posted 2 years ago

“Very pleased with service and product”

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Posted 2 years ago

“Bought a plant pot for my boyfriend, he wanted 15inches diameter but I mistakenly got 15cm, when I got it, it was so lovely, I kept it for myself! I’ll keep looking for another one for him!”

Hortology 5 star review on 25th December 2022

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Posted 2 years ago

“Beautiful large pot delivered to the curb side Lovely quality Very pleased Chris”

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Posted 2 years ago

“Very healthy plant, well secured and carefully delivered. I am very impressed!”

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Posted 2 years ago

“Fabulous service. I had a problem with my plant through no fault of Hortology but they sorted in out in a few days. No fuss, no bother.”

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Posted 2 years ago

“I was surprised at the quality of plants. Good packaging prompt delivery. Will use them again”

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Posted 2 years ago

“The plants are great quality and good value. I’m disappointed with the pots - the colour is less vibrant and different from all the website views, much less green and more grey. But they are good quality and the website and service was excellent, although way too much packaging for the pots was used.”

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Posted 2 years ago

Hello Claire, Thank you for your order and review, I am sorry to hear you are disappointed with your Olive Green - Thies Plant pot. The vast majority of our pots are handmade and we do mention "handmade - every one is unique. Slight imperfections and variations may occur in colour, shape and size" on their page https://hortology.co.uk/collections/all/products/thies-plant-pot-olive-green Packaging, pots and transport create an interesting mix, whilst the packaging may seem excessive it is absolutely necesary to keep those pots intact during transit. We have spent a lot of time testing and developing our packaging to ensure this is optimal, both from a protective but also from an environmental perspective. Any less results in significantly higher damage rates during transit, resulting in more packaging, time and carbon to re deliver replacement items etc. We are happy to hear you value our quality, service, website and value and any questions please do let us know at info@hortology.co.uk Many thanks, Your Hortology Team

Posted 2 years ago

“I have ordered multiple plants and pots from Hortology and they have arrived in perfect condition with paper based 100% recyclable packaging.”

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Posted 2 years ago

“Excellent customer service. Cannot fault anything.”

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Posted 2 years ago

“Prompt delivery and updates received that allowed me to track my gift from abroad. Fantastic prices.”

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Posted 2 years ago

“Pot ordered as a Xmas present for my daughter-in-law. Delivery was prompt and item undamaged.”

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Posted 2 years ago

“I am very happy with my purchase. Despite all the strikes I had a prompt delivery and the plant was in good condition and looks beautiful.”

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Posted 2 years ago

“Excellent service and my plant and pot arrived in great condition. Very helpful staff as I’d ordered a pot that was the wrong size for my plant and I was helped to change the pot and buy the correct size pot. I’d thoroughly recommend this company. Thank you”

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Posted 2 years ago

“Bit disappointed with the satin pothos. It doesn't have roots and the stems were just planted loosely in the top of the soil. Would have expected better from an expensive company.”

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Posted 2 years ago

Hello Hannah, Thank you for your order and review. After looking into this I can see your delivery was delayed by 3 days with APC which wont have helped plant health in such cold conditions. We have reached out directly for photos for us to resolve this for you. I can only apologise for the inconvenience caused. Many thanks, Your Hortology Team

Posted 2 years ago

“Great quality and service, plant arrived well packed and protected. Overnight service so no transportation issues as kept to a minimum. Contacted by Hortology as the pot I selected was the wrong size, corrected and order then dispatched, great experience and I am very grateful as any return is a painful process, which was averted by great service upfront.”

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Posted 2 years ago

Hortology is rated 4.8 based on 8,705 reviews