Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,634 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“They contacted me to let me know that the grow pots I’d selected wouldn’t fit in the plant pots just in case that was relevant for me and to avoid disappointment. I thought it was a really nice touch and good customer service in the conversation that followed. As soon as things were sorted my purchase was dispatched to me really quickly, and I’m happy with everything I received. Thank you!”

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Posted 1 year ago

“Fast delivery and good prices”

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Posted 1 year ago

“Great healthy plants and still great after a month. Ordered wrong pot size but Hortology informed me and corrected the order.”

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Posted 1 year ago

“Beautiful Cocos Nucifera in beautiful condition. The height of the plant was unexpectedly tall, which will immediately create the look I am looking for in my grandson’s room. He will be overwhelmed as it is what he requested for his birthday. Thank you Hortology.”

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Posted 1 year ago

“Every plant came in good condition and quickly.”

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Posted 1 year ago

“Beautiful plant pot and Excellent customer service will buy again from Hortology have recommended friend and family”

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Posted 1 year ago

“I chose a plant, it was delivered well without fuss, and the recipient loves it, not sure its quite as tall as I ordered but arrived in very good health. I would use this company again. They were helpful as I had missed sending it to the correct address, this was quickly amended for me.”

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Posted 1 year ago

“My plant arrived in perfect condition, before the expected delivery date and was very well packaged for safe transport. This was my first purchase from Hortology and will definately use again.”

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Posted 1 year ago

“Ordered a new pot for the garden to replace broken one. Lovely pot and quick delivery. Very well packed.”

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Posted 1 year ago

“I was very impressed with the product and the information provided on the website. Once I’d placed the order I was worried it might not arrive on time so sent an email to check. I received a personal response immediately and the pot arrived on time and was even lovelier in the flesh than I expected. I would definitely use them again.”

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Posted 1 year ago

“I'm very happy and impressed. The products are beautiful and perfect. Thank you so much.”

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Posted 1 year ago

“I'm so glad I discovered this website! I received a beautiful healthy plant and pot that was the correct size! Thank you for all the information on your website, in regards to what size pots are needed and how to look after the little beauties. My plant and pot arrived safely with no damage. I will always recommend Hortology. It's my go to place for plants 😀”

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Posted 1 year ago

“Superb service and fantastic product range at competitive prices. Would highly recommend this company.”

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Posted 1 year ago

“Everything about my experience with Hortology was excellent. Placed the order over a weekend and realised that I wouldn't be at home on the likely delivery date. Dropped customer service a message, which they responded to immediately on Monday morning and they arranged despatch accordingly. Received the plant and pot on the day expected. Great packaging ensuring both plant and pot arrived with no damage. The plant arrived in fantastic condition and,most importantly, my wife is delighted.”

Hortology 5 star review on 17th October 2023

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Posted 1 year ago

“Our gorgeous planter arrived broken, however a replacement one arrived within a few days. Love my new planter and the customer service is top notch. Would recommend Hortology, have ordered a few pots and never been disappointed.”

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Posted 1 year ago

“Great quality plants & customer service, very helpful when my plants got lost in the mail.”

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Posted 1 year ago

“I bought 2 verona vein plants. They were carefully wrapped and delivered with care. Very pleased with them and they were a good price. Will definitely buy from Hortology again.”

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Posted 1 year ago

“A very professional and helpful service. My Howea forsteriana - Kentia Palm at 1.6m was a large plant and it was well wrapped but sadly one stem of the plant must have suffered some sort of damage as it looks like it is dying unfortunately. (Hence 4 rather than 5 stars) However hopefully the plant will still look good. I was extremely impressed with their email service with my questions being answered very quickly and very clearly.”

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Posted 1 year ago

“Fabulous customer service, plus a speedy delivery. I love new addition to my home which turned out to be a larger plant than the one that I had ordered/ thank you hortology One very satisfied customer,,”

Hortology 5 star review on 15th October 2023

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Posted 1 year ago

“I was very happy with my experience with Hortology. The plant arrived in excellent condition and was also sold at a very good price. It’s not a criticism but I think the box packaging was a bit on the large side. It was a tall cactus plant I ordered, but I think the box could have been half the size it was, but that said my plant was well packed and protected and arrived in excellent condition. Ian 😀”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,634 reviews