Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,715 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“The plant does not look like the picture. I am not entirely satisfied with it. It came with one burned leaf. My Aglaonema Stripes has only few leaves! One stem has 4, the other has 3. Looks quite poor. But new leaves are coming so I hope it will look better in the future.”

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Posted 3 years ago

“Excellent customer service, have used horology several times over the last few months, great communication and even sent photos of a pot to ask us whether or not we would be happy with it. Delivery on schedule every time cannot fault the service or variety of choice.”

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Posted 3 years ago

“Great service, fast delivery and unbeatable price for the quality”

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Posted 3 years ago

“A great range of plants, it was hard to narrow down my choice for my 1st order. Delivered quickly and well packed. After about a month, all are currently thriving. Will definitely be back for more when finances allow!!”

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Posted 3 years ago

“Excellent products and customer service when one item arrived broken.”

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Posted 3 years ago

“Amazing customer service. Our gorgeous pot arrived the next day, really well packaged to avoid any potential damage. Thank you Esther for all your help.”

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Posted 3 years ago

“Fast delivery and plant exactley as described and in really good condition”

Hortology 5 star review on 19th July 2021

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Posted 3 years ago

“Beautiful quality products which we are delighted with, and Hortology provided good communications regarding slight delays due to external suppliers”

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Posted 3 years ago

“Beautiful plants with plenty of information on how to take care of the flora, gorgeous pots and superb service.”

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Posted 3 years ago

“The pleasure starts with your website - inviting and informative! Prices are more than reasonable....I had problems restricting myself to buying only one plant...but as my house do-up gets finished, I'll be buying more. my plant arrived on time and absolutely brilliantly packed so that it was safe and undamaged. I'm now using the cardboard in my hot-composter!”

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Posted 3 years ago

“Very pleased with my delivery. The plants were well packed, arrived in good condition and healthy. Couple weeks in and they already have a healthy new growth. Highly recommended! Will happily order again.”

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Posted 3 years ago

“Love my pots. Bought three different sizes”

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Posted 3 years ago

“Lovely plants arrived in great condition. Reasonable prices”

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Posted 3 years ago

“Very pleased with product, fast delivery and very carefully packed.”

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Posted 3 years ago

“Well packaged with no damage to the plant pots and very pleased with the quality of the product, will definitely use again. Highly recommended *****”

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Posted 3 years ago

“All good. The recipient was very happy with his present.”

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Posted 3 years ago

“Plants arrived quickly (2 days) and in excellent condition. Will buy from Hortology again.”

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Posted 3 years ago

“Order arrived on time, but wasn’t suitable & one plant pot in poor condition. No free returns, so returned by courier & arrived damaged despite using original packaging. For a £35, ended up £15 out of pocket, so disappointed.”

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Posted 3 years ago

Hi Darryl We are sorry you are disappointed. However this is true, we do not offer a free returns service as it can be difficult successfully sending fragile ceramic items through the courier network. As advised before you made the return, returns are therefore at your risk as we cannot control the way in which they are packaged or protected for transit. Sadly one of the items arrived back broken and was unfit for resale and we were unable to offer a refund in full for this item. We have made a partial refund as a goodwill gesture. The other item arrived back in good condition and has been refunded in full along with your original shipping charges. Kind regards Your Hortology Team

Posted 3 years ago

“A great and reliable company. Extremely helpful and prompt delivery.”

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Posted 3 years ago

“Beautiful strong healthy plant delivered on time. Very happy with my purchase. Would definitely recommend to friends and family.”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,715 reviews