Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,724 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

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“Beautiful plants, great service. We are delighted with our order. Thankyou Hortology”

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Posted 4 years ago

“Superb customer service and a great planter at a great price. I'm ordering another one. My phoenix roebelenii is happy too.”

Hortology 5 star review on 10th February 2021

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Posted 4 years ago

“Order arrived in time and safely. Well packaged (perhaps a bit too much packaging!). A bit disappointed with one of the pots, it looked pretty different colour-wise compared to what was on the site given that we paid £100+ for it. Reached out to the company they basically said it's just accepted there's variation. Overall an okay experience but more pricey compared to some other options.”

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Posted 4 years ago

“The plants we received were of excellent quality, both pot-filling and bursting with health. The plant pots were also good quality and as described, we wanted a subtle matt white and Sven fits the bill. We were impressed that the team noticed that one plant and pot we had ordered were not matching in size. This was deliberate as one pot was for a plant we already had and one plant was for a pot we already had. We could have made a mistake though and we were pleased to notice that the Hortology team really cared about our purchases. We would recommend Hortology and we'll be back for more....”

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Posted 4 years ago

“Lovely Fatsia. Really lovely. Thank you. Lynne Taylor”

Hortology 5 star review on 8th February 2021

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Posted 4 years ago

“Still haven’t actually received my goods which I ordered on the 19th January. . . . I wish you could get hold of hortology directly and not via the shipping companies. Would be good if someone could tell me when to expect this plant. I hope it’s not dead!!!!!”

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Posted 4 years ago

Hi Eleanor Thank you for letting us know. We can always be contacted via our online help channel or contact us page, or just drop us an email info@hortology.co.uk. Your order was dispatched quite some time ago. However it looks like there was a problem with the address provided and the post code was incorrect. Looking at this I can see you emailed to advise as such earlier this week and we are in the process of resolving this for you. Your Hortology Team

Posted 4 years ago

“Fantastic professional service and both items ordered were of a high quality.”

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Posted 4 years ago

“Really delighted with the jade plant, which was bought as a gift and much appreciated. Good website with interesting choice of plants and pots. The jade plant was in beautiful condition when it was delivered, and was really worth the money.”

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Posted 4 years ago

“I ordered some small indoor plants. Good packaging and fast delivery.”

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Posted 4 years ago

“Great selection arrived when they said and packaging kept them really safe. Exactly as described.”

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Posted 4 years ago

“Staff at Hortology were super kind and helpful through email communication about the order, and I received the delivery super fast, well-packaged! The items themselves were great, very happy with the experience :)”

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Posted 4 years ago

“I found that when my plants where delivered they looked healthy, but they were slightly damaged. But over all the delivery speed was perfect”

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Posted 4 years ago

“A bit longish delivery time compared to usual fast turnarounds but the products are fantastic! Amazing quality. Really expensive looking! Can’t beat the quality and style for the price. My first time buying and now a convert! They’re at the bottom of the fireplace”

Hortology 5 star review on 7th February 2021

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Posted 4 years ago

“Ordered 4 12cm plant pots for some house plants. Immediately received an email advising me the order would take some time to fulfil, due to high demand. Received my order within the estimated delivery time (got an email from the courier advising me when they would arrive). The pots were well packaged and in perfect condition. Overall very happy with the products and service.”

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Posted 4 years ago

“Excellent customer service. Received a plant which I wasn't entirely happy with. I contacted customer service and a replacement plant was sent priority post. I have now received 2 large plants from Hortology and both are extremely nice. I will certainly order from them again with confidence.”

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Posted 4 years ago

“Brilliant products, so well packed and delivered on time”

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Posted 4 years ago

“Emails from customer service pretty prompt, delivery was at later edge of the window but during Covid I think that’s fair. Both plants arrived well packaged, very healthy and the pots are gorgeous, my only criticism would be that one plant was significantly larger than the advertised height window, like almost double. On the one hand I got more plant for my money which I’m happy with, on the other I had to rearrange my living room to accommodate and I’ll have to spend money on a new pot to fit the larger plant. I’ll more than likely use them again for my next plant order.”

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Posted 4 years ago

“Lovely product at a good price. Much better selection than competitors!”

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Posted 4 years ago

“Exactly what I needed and super quick delivery.”

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Posted 4 years ago

“Fast service and a gorgeous, healthy plant received! Love Horology!”

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Posted 4 years ago

Hortology is rated 4.8 based on 8,724 reviews