Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,704 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,704 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

813

Anonymous

Anonymous // 01/01/2019

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“My plant arrived in top condition, well protected and healthy. Very happy.”

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Posted 1 year ago

“In the past, I have tried and failed to care for plants, but hate the artifical plant look and wanted to give it another go. The plants that arrived from Hortology were beautiful, healthy, and they came with their own information sheet to help me care for them. So far they are thriving and I love the natural, relaxed vibe they bring to the home. I'll def be ordering more.”

Hortology 5 star review on 2nd November 2023

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Posted 1 year ago

“Beautiful and healthy plant, packaged with care.”

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Posted 1 year ago

“Very efficient when ordering and delivering”

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Posted 1 year ago

“Our Son suggested ordering with you for our sister-in-law's special birthday. Your website had so many choices as well as the extras that we needed e.g. plant pot and inner plastic container. You very kindly informed me that I had ordered the wrong size for the pot I had ordered and you rectified the mistake. Excellent customer service. I would recommend your website and look forward to ordering again for the next celebration.”

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Posted 1 year ago

“Good quality plants. Thank you.”

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Posted 1 year ago

“Extremely happy with this product and service received. Super fast delivery.”

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Posted 1 year ago

“Items excellently packaged, speedy despatch and delivery. Love my pots 😊💙🩵”

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Posted 1 year ago

“Informative website, friendly customer support, speedy delivery.”

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Posted 1 year ago

“Ordered a Charlotte orange vase. There was only one left in stock which had a very small fault to the base. Hortology notified me if the fault sent an image and offered me a 10% discount. The vase was delivered quickly and I am delighted with the product. The Hortology Team were a pleasure to deal with and I would highly recommend them”

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Posted 1 year ago

“They contacted me to let me know that the grow pots I’d selected wouldn’t fit in the plant pots just in case that was relevant for me and to avoid disappointment. I thought it was a really nice touch and good customer service in the conversation that followed. As soon as things were sorted my purchase was dispatched to me really quickly, and I’m happy with everything I received. Thank you!”

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Posted 1 year ago

“Fast delivery and good prices”

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Posted 1 year ago

“Great healthy plants and still great after a month. Ordered wrong pot size but Hortology informed me and corrected the order.”

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Posted 1 year ago

“Beautiful Cocos Nucifera in beautiful condition. The height of the plant was unexpectedly tall, which will immediately create the look I am looking for in my grandson’s room. He will be overwhelmed as it is what he requested for his birthday. Thank you Hortology.”

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Posted 1 year ago

“Every plant came in good condition and quickly.”

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Posted 1 year ago

“Beautiful plant pot and Excellent customer service will buy again from Hortology have recommended friend and family”

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Posted 1 year ago

“I chose a plant, it was delivered well without fuss, and the recipient loves it, not sure its quite as tall as I ordered but arrived in very good health. I would use this company again. They were helpful as I had missed sending it to the correct address, this was quickly amended for me.”

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Posted 1 year ago

“My plant arrived in perfect condition, before the expected delivery date and was very well packaged for safe transport. This was my first purchase from Hortology and will definately use again.”

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Posted 1 year ago

“Ordered a new pot for the garden to replace broken one. Lovely pot and quick delivery. Very well packed.”

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Posted 1 year ago

“I was very impressed with the product and the information provided on the website. Once I’d placed the order I was worried it might not arrive on time so sent an email to check. I received a personal response immediately and the pot arrived on time and was even lovelier in the flesh than I expected. I would definitely use them again.”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,704 reviews