Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,710 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,710 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“A brilliant company I’ve created a fantastic jungle with many of their plants.”

Hortology 5 star review on 24th December 2021

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Posted 3 years ago

“Never heard of this company until i shopped with them. The Zebra plant turned up and was very healthy, the packaging was exemplary. Highly recommended”

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Posted 3 years ago

“The Parlour Palm is beautiful. The packaging was protective. I am very pleased with my purchase”

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Posted 3 years ago

“Gift for my son cannot wait to see his reaction Christmas morning. So well packed arrived in excellent condition”

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Posted 3 years ago

“What I bought was a present for someone else. They received it and appeared happy. More I cannot say.”

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Posted 3 years ago

“Delivered when it said it would be, very robust packaging, and plant looking very good. Is a Christmas present, so I hope the recipient likes it - I'm sure they will!”

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Posted 3 years ago

“Good product. Would have liked a more precise delivery date.”

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Posted 3 years ago

“I ordered a prickly cactus as a christmas present for a grandson! It arrived promptly and it is a lovely looking cactus - very healthy. Gave it to grandson on sunday and he was absolutely thrilled. We have named it Eric by the way!”

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Posted 3 years ago

“Have ordered several times this year, all beautifully packaged, lovely healthy plants and good quality pots. Thoroughly recommend.”

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Posted 3 years ago

“I had placed an order for a plant and pot not noticing that the pot that would have been too small for the plant. Esther emailed me asking if they were intended to go together to bring it to my attention that the pot was too small. Fantastic customer service avoiding any disappointment on delivery. Thank you so much Esther!”

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Posted 3 years ago

“Ordered from Spain for my mother for Christmas. It arrived in good time looking fabulous and healthy. Thank you. She loves her little bit of Spain ☀️”

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Posted 3 years ago

“Second time I have used Hortology as so impressed first time. Wouldn't hesitate to recommend or use again”

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Posted 3 years ago

“The plants arrived fast and in perfect condition. The website is really user-friendly and has very useful filters (pet friendly plants!) On the whole a 10/10 experience :)”

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Posted 3 years ago

“Very happy with the plants, thank you :-)”

Hortology 5 star review on 20th December 2021

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Posted 3 years ago

“The plant made for a lovely Christmas present and arrived promptly, also the service from Hortology was super friendly and great!”

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Posted 3 years ago

“Very nice pot.”

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Posted 3 years ago

“Product quality. Price and delivery amazing”

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Posted 3 years ago

“An easy company to do business with. Great choice of plants, easy web site to navigate and learn from (making choosing easier) and good delivery. The only hard part is stopping yourself from buying more!”

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Posted 3 years ago

“yes the plant arrived in very good condition,we shall definitely recommend you”

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Posted 3 years ago

“I needed a pot at short notice an Hortology did everything they could to ensure it arrived on time. Couldn't have had better service. The pot was just what my daughter wanted.”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,710 reviews