Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,705 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

813

Anonymous

Anonymous // 01/01/2019

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“I used Hortology for the 1st time- ordering 2 pots to plant my orchids in. They arrived in very good time, superbly packed to keep them safe and are really good value. You can't ask for more and I will definitely use them again soon.”

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Posted 1 year ago

“Purchased Eileen Plant Bowls - Ridged Cement & Dorant Refined Oval Plant Bowls . Items arrived very well pack & are well made .”

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Posted 1 year ago

“My houseplant hardware arrived in great condition in fine for my birthday gift.”

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Posted 1 year ago

“As ever, a brilliant experience with Hortology - plants are always fabulous and the customer service is great.”

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Posted 1 year ago

“Superb healthy plants beautiful. Highly recommend😊”

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Posted 1 year ago

“Very pleased with my Polyscias Fabian, looks even better than in the photos! Arrived in top condition well packaged.”

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Posted 1 year ago

“Really good quality pots, have not bought plants from here yet but very encouraged by the customer service”

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Posted 1 year ago

“Amazing service by Hortology! The plant information is super helpful to guide what works best, plus the diameter of pot can be matched to a stunning range of plant pots also available. Everything arrived within 48 hours, with great packaging - the plant is in excellent condition and is thriving already. Highly recommended!”

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Posted 1 year ago

“Great plants and great service”

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Posted 1 year ago

“Can’t fault my plants! I received them packaged with absolute care in lush healthy condition. Really pleased with my experience. Even if you have to wait for your desired plants to be available it is well worth the wait! Great company with gorgeous plants. 🌱🪴”

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Posted 1 year ago

“Plant was delivered quickly and in the time that was given. Plant looks to be healthy. Would buy again from here.”

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Posted 1 year ago

“Unfortunately my cactus had one of the big leaves snapped of.”

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Posted 1 year ago

Hello Rhona, Thank you for your order and review. We are sorry to hear your cactus arrived with some damage/scarring. We have reached out directly to resolve this. Your Hortology team

Posted 1 year ago

“Fanastic service, lovely plants in really good condition.”

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Posted 1 year ago

“Very pleased. Well palcked to reduce risk of damage.”

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Posted 1 year ago

“Everything arrived promptly and in great condition. Very pleased with my first order and I’ll definitely be a repeat customer.”

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Posted 1 year ago

“Pre-purchase advice was very helpful and reply received quickly. Plants arrived in excellent condition, looking incredibly healthy- hope I can keep them looking as good.”

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Posted 1 year ago

“We are extremely pleased with both items purchased. The service was excellent and will use Hortology again. Many thanks”

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Posted 1 year ago

“New customer and wasn't sure what to expect but my first order was processed quickly, delivered well protected and packed, and the houseplant I chose was very healthy and was a good size with good shiny healthy foliage. So a good first experience and I would certainly buy more plants when needed.”

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Posted 1 year ago

“Great delivery”

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Posted 1 year ago

“Fast delivery, plant pot as described”

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Posted 1 year ago

Hortology is rated 4.8 based on 8,705 reviews