Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,708 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants arrived on time and in excellent condition. Couldn’t fault service at all.”

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Posted 2 years ago

“Szczerze polecam. Rośliny i doniczka są przepiękne, towar był bardzo dobrze i bezpiecznie zapakowany, przybył w krótkim czasie od złożenia zamówienia.”

Hortology 5 star review on 20th February 2022

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Posted 2 years ago

“Good quality plant”

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Posted 2 years ago

“I love the pot I bought, lovely quality. The delivery was very quick and the item well packaged. I would definitely recommend.”

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Posted 2 years ago

“Very impressed. My String of Hearts plants arrived very well packaged and after unwrapping all of it's 'strings' I was really happy with it's condition. Fingers crossed it stays as happy growing in my home. Reasonably priced too.”

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Posted 2 years ago

“Great products, well packaged”

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Posted 2 years ago

“Absolutely excellent experience. I ordered two house plants with liners and pots as a gift which were delivered directly to the recipient. Everything arrived perfectly and they were delighted with their present! Highly recommended - would definately use again - thank you :)”

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Posted 2 years ago

“Unfortunately the plant came damaged and leaves were yellow, drying.”

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Posted 2 years ago

Hi Mireta, We are really sorry to hear about this. We would always prefer to know if something is not as it should be with your delivery, so we can put things right. We want our customers to be delighted with their purchase and have therefore emailed you directly so we can resolve this for you. Kind regards - Your Hortology Team

Posted 2 years ago

“My purchase was experimental. Could an online business provide and deliver a healthy plant and fragile pot successfully? The simple answer was yes. I was out when the package was delivered to my “safe place”. Very well packed. Plant in perfect condition. I’m more than happy to recommend and will use again myself.”

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Posted 2 years ago

“very pleased.Plants healthy..recommened.”

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Posted 2 years ago

“I wanted some plant baskets for my daughter’s birthday and found a lovely selection on the Hortology website. They arrived in plenty of time and she was delighted with them.”

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Posted 2 years ago

“Great service! Hortology's customer service team have always been very responsible and helpful when dealing with my enquiries.”

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Posted 2 years ago

“I’m absolutely thrilled with my copper plant pot. It looks absolutely stunning and very good price. It arrived well packaged.”

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Posted 2 years ago

“I placed a few orders with these guys and everything went well. I was happy with the service and the plants. Then I ordered a present for a friend and it never arrived. I realised something seemed off when I was never contacted about it so contacted support and to say they were less than helpful would be an understatement. Was told that I was sent an email to rearrange delivery, even though it was a gift and I gave contact info for my friend. I checked, no email, checked all my folders. Then I found out the courier ( APC) lied about delivery so I contacted them again. I was asked to reconfirm that I did not get the email and all the info that I had already told them. At this point I asked for a refund, I was told the plant was on its way back to them and I would get one once it arrived. That was a week ago, no email, no refund. I hope leaving this review will speed things up. I liked this service before and I hope you improve.”

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Posted 2 years ago

Hi Sarah, We are really sorry that your order was not delivered as expected. As soon as we were aware of the delay, we contacted the courier to put in place the steps to resolve and ultimately arranged a return to sender at your request. We processed your refund upon receipt and are sorry to hear it had not yet reached you by the time of your review, it can take 3-4 working days for your card provider to process. We always try to do our very best to resolve any issues as soon as possible for our customers and we are sorry if this process was not as smooth as you had hoped. Kind regards - Your Hortology Team

Posted 2 years ago

“The customer service (kudos to Esther) was outstanding. First off, I had ordered a pot that was too small for my chosen plant - Esther kindly checked this with me before despatching my items. When my pot arrived with a crack, Esther quickly sorted a new one and also helped me with additional items. My plant arrived well boxed and in good condition. Overall I am delighted with the service and products and price - the same plant was on a competitor website for >3 times the price. Will definitely use Hortology again!”

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Posted 2 years ago

“Exc service . Plant is beautiful thankyou.”

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Posted 2 years ago

“Love the plant pots I ordered. Delivery was within the window given. Pots were extremely well packaged in recyclable packaging. Thank you!”

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Posted 2 years ago

“Ordered some repotting mix and perlite, very happy with the delivery service and quality. Would recommend,”

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Posted 2 years ago

“Super fast delivery. Plant completely protected. Would thoroughly recommend. Would have liked a note on how to care for my plant. But looked it up online. Would thoroughly recommend this company”

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Posted 2 years ago

“An absolutely great selection of pots and fantastic customer service with very fast dispatch and delivery. Thank you”

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Posted 2 years ago

Hortology is rated 4.8 based on 8,708 reviews