Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,710 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,710 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“I love my new plant pot, arrived on time and in protective packaging and box, top quality product. I will certainly buy from Hortology again”

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Posted 3 years ago

“One of the staff took the time to email me about an issue with my order and sorted it out for me. Very much appreciated!”

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Posted 3 years ago

“Plant, pot & stand all arrived very well packed. It was a Christmas gift & she was delighted with it.”

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Posted 3 years ago

“Pleased with my Esra plant pot in graphite. Ordered on Thursday, received Saturday. Would highly recommend for quality and service”

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Posted 3 years ago

“I have already told hortology what a good service they gave. Then I get this stupid message asking me to praise them again. Fishing for compliments. Which sort of spoils the experience. If it wasn't for that I would have given five stars.”

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Posted 3 years ago

“Great quality thanks a lot”

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Posted 3 years ago

“Loved my pots. They were just as described. They arrived when advised. When I needed to call to discuss my order the ladies I spoke to were extremely helpful. Can certainly recommend. Thank you.”

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Posted 3 years ago

“The ceramic pot arrived really quickly and was packed very well. I am delighted with the pot and have already planted my umbrella plant in it and it looks superb in my living room. Thank you for such good service and the delivery man was also very kind.”

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Posted 3 years ago

“Purchased 7 plant pots and many plants from Hortology now and they are beautiful pots and my plants seem to be surviving, which is amazing for someone who killed a cactus in the past! The customer service is second to none and I would highly recommend Hortology to all.”

Hortology 5 star review on 27th December 2021

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Posted 3 years ago

“Excellent after care service. Emailed Histology and prompt and clear advice. I give them 5 stars”

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Posted 3 years ago

“Very pleased with my plant pots which arrived very promptly before Christmas. Beautiful pots.”

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Posted 3 years ago

“Items well packed and delivered very quickly.”

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Posted 3 years ago

“I was extremely disappointed. The plant I received was almost dead. I contacted them and they made excuses about the weather. I explained that the plant purchased was a gift for Christmas and there was no offer of another plant being sent out by express delivery, they just said we have given you a refund. No delivery cost refunded.”

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Posted 3 years ago

Hi Angela We are really sorry you had a disappointing experience with us. Unfortunately, from time to time, plants may suffer in transit when it is below freezing. We will always remedy this, and would usually offer either a replacement or a refund, however in this instance, we were too late to dispatch a replacement plant in time for Christmas as we had passed the courier deadline for perishable items and hence were only able to offer a refund. We would also refund the delivery cost if the whole order was impacted. Kind regards - Your Hortology Team

Posted 3 years ago

“Excellent service as always”

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Posted 3 years ago

“Very well packaged items for a more than satisfactory quick delivery.”

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Posted 3 years ago

“My order arrived quickly and the plants look great and are in great condition. Thank you.”

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Posted 3 years ago

“Beautiful pots, that wow you 😊 my husband bought mine for Christmas, for my plant that my parents bought me. I love it!”

Hortology 5 star review on 25th December 2021

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Posted 3 years ago

“Excellent product, really lovely quality. Speedy delivery. Lots of packaging! Though it is all recyclable so not too bad. Would recommend.”

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Posted 3 years ago

“Excellent service all round. Products were great,very well packaged and dispatched quickly. Very highly recommended!”

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Posted 3 years ago

“We received a beautiful plant and watering can, well packaged and in great condition. Delivery was swift and successful. Website was easy to use and products were good value. Will use again.”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,710 reviews