Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,718 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Professional prompt service . Beautiful products & good quality.”

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Posted 3 years ago

“Plant and pot arrived in good time. Packaging was excellent - no unnecessary plastic and gave good protection to contents. Plant was in great condition and is thriving. I will definitely order from Hortology again.”

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Posted 3 years ago

“Bought 3 air purifying plants. Peacelilly, spider plant and parlour palm. Fab plants and arrived secure and packahed well. Would definately order from site again”

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Posted 3 years ago

“Really impressed with the plants and pots purchased. Plants were more mature than expected and in sound packaging that prevented minimum damage. So impressed I ordered more!”

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Posted 3 years ago

“I was very impressed with the customer service. They got back to me personally about something that was my fault and went out of their way to make it right and fast tracked my order. Really great- I will use them again purely because I am grateful (although it was a great plant too!)”

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Posted 3 years ago

“Plants properly packaged so not damaged.”

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Posted 3 years ago

“Good service. Faulty product replaced instantly, arrived 2 days later.”

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Posted 3 years ago

“Lovely quality plant and ceramic hanging bowl. On the expensive side but the delivery process was efficient and the plant healthy so was worth it.”

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Posted 3 years ago

“Ordered some lovely pots for the orchids I bought. I was after a wicker basket effect and that’s what I got!! Lovely pots and all sealed so they’re waterproof.”

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Posted 3 years ago

“Beautiful, quality pots and great service. I'll be back!”

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Posted 3 years ago

“Third order from you and always great quality plants. Arrive quickly and in great condition. Love how easy your website is to use to find indoor pet friendly plants. Very happy.”

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Posted 3 years ago

“Second to none customer services! One of my pots arrived broken, got in touch with the amazing customer services team at Hortology and got this beautiful replacement in no time! Couldn’t recommend any higher! Will defo continue shopping at Hortology”

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Posted 3 years ago

“I ordered a number of items including an Aloe Vera plant. Sadly, it was badly damaged in transit which was a shame as it looked like it was a lovely plant. I contacted customer services and received a replacement in super fast time. I would certainly use them again. Thanks.”

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Posted 3 years ago

“Fantastic service. A beautiful plant delivered the day after I ordered it. My daughter was thrilled. Thank you 🙏🏻”

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Posted 3 years ago

“Fantastic collection of stock, and Esther couldn’t have been more helpful. Really exemplary customer service. Pots were extremely well packaged and delivered quickly. Extremely pleased with the quality of the pots and I wouldn’t hesitate to purchase again.”

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Posted 3 years ago

“Very fast, efficient service. The Eileen plant bowl is perfect for cacti collection.”

Hortology 5 star review on 16th April 2021

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Posted 3 years ago

“Great plants and customer service!”

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Posted 3 years ago

“Beautiful, healthy plant, arrived earlier than I expected and with great, recyclable packaging.”

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Posted 3 years ago

“Communication with Hortology was excellent and I was kept updated on progress throughout. Plants arrived in excellent condition and were packed with care. Worth waiting for and I will be ordering again! Thank you.”

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Posted 3 years ago

“Dry efficient but goodness me the amount of packaging was ridiculous very sad. The planet is more important than this.”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,718 reviews