Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,670 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 9th January 2025

805

Anonymous

Anonymous // 01/01/2019

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“Amazing customer service, the plants and pots are stunning.”

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Posted 5 months ago

“Lovely website, plenty of choice, fast delivery and the product lives up to its image.”

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Posted 5 months ago

“All plants and products were delivered promptly and plants in amazing condition 😊 the only problem I had was the bag for the clay balls was split in the box”

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Posted 5 months ago

“Arrived in time, all plant food very good quality and so the mecreme.”

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Posted 5 months ago

“A quick and easy booking and my spider plant looks great and it was deliveded on time! Thanks you Hortology!”

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Posted 5 months ago

“Well packaged and arrived promptly. Plant in excellent condition would buy again,”

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Posted 5 months ago

“Plant arrived well packaged and with quick delivery. It was a slightly larger version on one that had deceased over a holiday period Well pleased all aspects of Hortology, will for sure visit there website for future purchases”

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Posted 5 months ago

“Excelled sevice and packinging. Exceeded my expectations. Many thanks”

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Posted 6 months ago

“Plant arrived in excellent conditions !!! Couldn’t be happier with the service”

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Posted 6 months ago

“Goods delivered on time. Properly packaged. My plant was alive and unharmed. Good price and lovely plants”

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Posted 6 months ago

“Beautiful range of unusual pots and vases. A little gem when looking for something a little different. Excellent delivery and customer service. Will definitely shop with them again.”

Hortology 5 star review on 17th July 2024

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Posted 6 months ago

“This was my first order and I was really impressed! The plants and post arrived in excellent condition and the plants are so healthy looking and thriving. I love all the useful information on the website about plant care too. It's written really clearly and makes looking after my plants very easy. Highly recommend Hortology!”

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Posted 6 months ago

“Plants arrived safely packed , and on time , very healthy good sized plants. More than satisfied”

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Posted 6 months ago

“Very quick delivery.”

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Posted 6 months ago

“Good communication. Order very well packed for large items to prevent damage. Planters look great”

Hortology 5 star review on 13th July 2024

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Posted 6 months ago

“Fantastic customer service. The small issue that I had was resolved quickly and efficiently. Am definitely will be ordering again.”

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Posted 6 months ago

“Ordered citrus feed for my new lemon tree -- arrived quickly and the price was great. would definitely recommend!”

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Posted 6 months ago

“The plants were bigger and bushier than I expected, so I was pleasantly surprised. They were well packaged and I liked the information about each species on the website. Not the cheapest prices but I'd say it was worth it given the size and health of the plants.”

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Posted 6 months ago

“Customer Service is excellent, responded quickly to queries.”

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Posted 6 months ago

“I have bought many plants from this company over a few years & they have all been absolutely fantastic. They are carefully packaged & always arrive in pristine condition.”

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Posted 6 months ago

Hortology is rated 4.8 based on 8,670 reviews