Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,632 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made an error on my order but the team sorted it out really quickly. My banana tree was very well protected and packaged. It beautiful and looks great in my kitchen.”

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Posted 5 months ago

“Plants arrived quickly and in great shape!”

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Posted 5 months ago

“Lovely products, well packaged and super fast delivery.”

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Posted 5 months ago

“Horology are a brilliant Company to buy from the plants are first class and I did not wait to long for delivery”

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Posted 5 months ago

“Excellent choice, easy ordering, plant and pot arrived very well packaged and in good condition.”

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Posted 5 months ago

“Quick delivery. Well packaged items. Arrived undamaged. Lovely looking blue gold pot. I’d say read the small print carefully. The opening is smaller than the diameter as it states. Happy with purchase”

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Posted 5 months ago

“Quick and easy to order. Arrived on time And pleased with the product”

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Posted 5 months ago

“Excellent service reordering when they saw item had a fault before sending out to me.”

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Posted 5 months ago

“Very happy with my new planter. Extremely well packaged and good communication regarding delivery times. I would happily make another purchase.”

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Posted 5 months ago

“We needed a particular pot for what I was making and we found the perfect ones from horology great product and delivery”

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Posted 5 months ago

“I only leave reviews if something out of the ordinary happens with an order. There was an issue with my first order with Hortology. My package was damage whilst with the courier. My issue was resolved with a single message via the Hortology website. I got a quick response telling me how the issue would be resolved, and it was resolved quickly. When the package did arrive it was really well packed. They deserve 5 stars”

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Posted 5 months ago

“Great value and all round service really nice plant and pot highly recommend.”

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Posted 6 months ago

“Very good service, quick delivery and all 3 planters are great quality and lovely colours”

Hortology 5 star review on 10th June 2024

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Posted 6 months ago

“We’d been looking for a cactus if this type for some time and we’re glad, but sceptical, when we found one online. Initially worried it wouldn’t get here in one piece, our fears were alleviated when not only did the cactus arrive in good time, but the packaging was so secure that it wouldn’t be able to shift in place whilst in transit. Great cactus, safe packaging, excellent service.”

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Posted 6 months ago

“On my 5th pot now! Beautiful and worth the price.”

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Posted 6 months ago

“The items we ordered came quickly and were really good quality. We'll definitely be purchasing from Hortology again in the future.”

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Posted 6 months ago

“Quick well packed just what I needed and good quality 👌 thanks”

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Posted 6 months ago

“pleased with products and price!”

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Posted 6 months ago

“Great service and lovely to have such good and honest communication about the pot I ordered. I love the pine green rendered plant pot - not cheap but very nice!”

Hortology 5 star review on 5th June 2024

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Posted 6 months ago

“I love hortology. The plants are always so healthy and well packaged and then structures about care are clear and helpful. The collection of pots is amazing and unique. My house looks like a (well maintained, chic jungle!)”

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Posted 6 months ago

Hortology is rated 4.8 based on 8,632 reviews