Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,726 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 11th February 2025

Cesco

Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

817

Anonymous

Anonymous // 01/01/2019

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“Very quick delivery and extremely well packed, first class service”

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Posted 4 years ago

“Excellent!! Best packaged plant ever received and really healthy too! Thanks”

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Posted 4 years ago

“My hanging planter arrived on time and extremely well packaged. The planter has a sturdy leather rope and the colours are very pretty. Ordered as a gift and I'm positive the recipient will be over the moon with it. I'm very impressed with all aspects of my ordering experience and will definitely use again.”

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Posted 4 years ago

“I ordered a plant which sadly didn’t arrive in good condition but having called them to inform them of this they were very helpful and sent a replacement out straight away”

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Posted 4 years ago

“Always beautifully packaged and I have ordered4 times now. Great service too when you need questions answering.”

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Posted 4 years ago

“Plant arrived in terrible condition. Some of the leaves were turning brown and when I went to check the condition of the roots, I found there was barely any...I can only assume the plant was a cutting? The plant pot didnt look anything like the pictures. Would not recommend hortology to anyone.”

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Posted 4 years ago

Hi Claire I have checked our order and it did not include any plants? Please would you let us know if you ordered under a different name/order reference? Thank you - Hortology

Posted 4 years ago

“Arrived promptly. Lovely plant, very healthy and slightly larger than expected.”

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Posted 4 years ago

“The pot was absolutely beautiful, even better quality than I'd expected for the price and exactly the colour I wanted to match a few other pots (the photos on the site are very true to what you get!) Love it!”

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Posted 4 years ago

“Great packaging. Reliable delivery. Healthy plant.”

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Posted 4 years ago

“First class customer service!”

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Posted 4 years ago

“Very excellent EXPERIENCE. Would buy again from Hortology. Recommend.”

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Posted 4 years ago

“Love these pots, always buy from here.”

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Posted 4 years ago

“lovely plants well packaged. Would buy again as excellent service.”

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Posted 4 years ago

“I was very impressed with the efficient delivery of goods ordered, the recipient was very pleased and it was great value for money, thank you”

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Posted 4 years ago

“Great company. Great plants. Great quick delivery. Great everything!!”

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Posted 4 years ago

“I had a very good all round experience with Hortology. Customer service was excellent and I received good communication throughout with helpful advice about the product range. Delivery was quick (despite current problems) and the items I bought look great in the house. Thanks team, I will certainly recommend you to others.”

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Posted 4 years ago

“Item looks great and received on time with great communication and tracking. Only slight criticism is that the packaging seemed a bit excessive (a very large box and lots of brown paper), but it was all recyclable so that was good.”

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Posted 4 years ago

“Plants look healthy and arrived well packaged”

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Posted 4 years ago

“Great product and service”

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Posted 4 years ago

“Lovely plants & pots that arrived well packaged and healthy. Delivery was quick too. Wouldn’t hesitate to use again.”

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Posted 4 years ago

Hortology is rated 4.8 based on 8,726 reviews