Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,708 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 30th January 2025

Nick

Hortology 5 star review on 29th January 2025

Mrs

Hortology 5 star review on 28th January 2025

Sylwia

Ian

816

Anonymous

Anonymous // 01/01/2019

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“Item looked exactly as online. Delivery was prompt and very well packaged would recommend”

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Posted 2 years ago

“The pots I ordered are really beautiful, lovely quality, and competitively priced. Customer service was second to none and I couldn't be happier. All future pots will be bought from Hortology.”

Hortology 5 star review on 6th February 2022

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Posted 2 years ago

“We love your plants. Your customer service was first class.”

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Posted 3 years ago

“Arrived quickly and very well packed. In beautiful condition and a very good price. The website is very informative and will definitely buy from Hortology again. Really impressed.”

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Posted 3 years ago

“Very please with the communication and order fulfilment.”

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Posted 3 years ago

“Very pleased with the quality of the pots, so much so I've ordered several more! Their customer service is excellent, I got emailed to notify me that there was some slight damage to one of the pots and promptly offered an extra 15% discount if I wanted to go ahead - this is exactly how you should be treating your customers (which a lot of online companies do not do)!. The Pots were well packaged & generally a speedy delivery - no wonder a lot of their items are always out of stock!”

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Posted 3 years ago

“Excellent healthy plant which I’m delighted with. Great service ,packaging very good .Clear contact re delivery. Would use this company again.Thank you.”

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Posted 3 years ago

“i ordered 3 plant pots for my mums birthday, she loved them. they’re great quality pots and look so lovely in our home.”

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Posted 3 years ago

“Well packed. Plant healthy. Thanks”

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Posted 3 years ago

“I was delighted that the customer service team kept me updated about the availability of my chosen plant - and offered suitable alternatives when it looked like it was unavailable. Communication is all. A beautiful healthy plant arrived safely. I would use Hortology again and recommend, too. Thank you.”

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Posted 3 years ago

“Pot arrived promptly and was beautifully made. Just as I’d hoped and my wife loves it”

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Posted 3 years ago

“lovely plant at a fair price,but really poor delivery times”

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Posted 3 years ago

“Fantastic quality plant at an affordable price, well packaged and quickly dispatched. 10/10”

Hortology 5 star review on 4th February 2022

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Posted 3 years ago

“Handsome plant, excellent packaging.”

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Posted 3 years ago

“Arrived looking quite disheveled and some leaves bent and broken. One had all its stems bent badly in the packaging and subsequently a few leaves turned brown within a few days.”

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Posted 3 years ago

“Disappointed with quality and size of plant container . It was smaller than the measurement shown on label and did not fit the plant. Have given it to a relative. Will not be buying again. Problem since resolved and very happy with service provided.”

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Posted 3 years ago

Hi Sandra That you for your comments. We are sorry to hear you were not happy with your purchase, we were not aware there was an issue with your order. The sizes of the basket you selected can vary somewhat due to the way they are woven, however, we would expect them to be within the size tolerances stated on the product description. If you still have access to the basket would you be able to send us some pictures so we can look into this for you? Kind regards - Your Hortology Team

Posted 3 years ago

“Beautiful plants, delivered quickly and arrived very happy and healthy.”

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Posted 3 years ago

“Fast postage. Top quality plants and pots. Can't fault them”

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Posted 3 years ago

“good service and product!”

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Posted 3 years ago

“Customer Service Excellent The pot is not as dark a red as the web site suggests but still very nice Thank you”

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Posted 3 years ago

Hortology is rated 4.8 based on 8,708 reviews